The document is a resume for Amy Rea. It summarizes her professional experience, qualifications, and competencies. She has over 15 years of experience in customer service, operations management, and account management roles in various industries. Her experience includes managing customer accounts, resolving issues, implementing process improvements, and leading and developing teams. She has a strong background in logistics, supply chain management, and regulatory compliance.

1. Amy Rea
13222 James Avenue South  Burnsville, Minnesota 55337
Mobile  612.719.0612 E-mail  wow2bfree@gmail.com
QUALIFICATIONS PROFILE
Internal/External Customer driven with reputation for managing support and oversight in establishing remediation plans to resolve
gaps in operational risk management practices at assigned business units and/or corporate functions . Interpersonally-skilled
communicator with talent for building/sustaining loyal professional partnerships. Positive and articulate for brid ging cross-functional
team communications, streamlining/implementing continuous process improvements, and optimizing processing efficiency and the
customer service experience. Multi-focused and versatile leader with focus on quality, accountability, and ensure performance
excellence.
CORE COMPETENCIES
  Staffing Training & Development, Technical Support, Documentation Management
  Marketing & Sales, Program/Contract Management, Customer Service/Relationship Management
  Customs Import/Export Documentation, Multi-Agency Regulatory Compliance
  Continuous Process Improvement, Supply Chain Management
  Microsoft Office: Excel,PowerPoint, Word, Outlook, Publisher, & Adobe
  Airlines Software: Unimatic, Quik, CargoSpot,SABRE, 360, QuickBooks, AS400
PROFESSIONAL EXPERIENCE
ARDENT MILLS (A Cargill Company), Minneapolis, Minnesota, 2014 - Present
Account Executive/Operations Specialist, 2014 to Present
Temporary Employee, June - September, 2014
Advanced from temporary employee to account management role within four months.
Managing 10 high-value national food distributor and manufacturer accounts, orchestrating end-to-end
order-fulfillment and delivery of severaltons of product to national destinations, and optimizing supply
chain efficiency and client satisfaction and retention.
Building/sustaining trusting account relationships, diplomatically strategizing/implementing escalated
account management solutions, and successfully retaining high-value account loyalty and commitment.
Serving as account/customer liaison, bridging multi-departmental communications, troubleshooting and
resolving specialty production issues, and assuring processing accuracy and timeliness.
Consulting with account buyers, internal Dispute Team, and field sales coordinators, researching/validating
materials return requests, and facilitating an accurate and efficient returns process.
Assisting sales coordinators and Dispute Accounting Group, analyzing, researching, and reviewing returns
disputes, recommending/executing dispute resolution action plans, and achieving win/win solutions.
Streamlined, restructured, and rolled out an organization-wide return process across 20 mill operations,
reduced 140 weekly in-process returns to 20, and dramatically increased returns processing efficiency.
AIR GENERAL, Minneapolis, Minnesota, 2012 - 2013
Cargo Supervisor
Recruited as team supervisor,trained, mentored, and technically supported team members on documentation, safety,
and hazardous-materials handling procedures and protocols,and assured Transportation Security Administration,
US Customs & Border Control, International Air TransportationAssociation,and Federal AviationAdministration
regulatory compliance.
Hired, trained, and supervised 12-person Customer Service Team, coordinated/orchestrated nationaland domestic air
freight import and export transportation logistics processes,provided quality service delivery to major airline carriers
including American Airlines, US Airways, Sun Country, United Airlines, and Iceland Air, and achieved high client
satisfactionand retention levels.
Served as a Traffic Department shipper, supplier, airline, and company liaison, troubleshot/resolved shipping and
service delivery issues,bridged branch and overseas office team communications, and facilitated a timely and
effective contract executionand service delivery process.

2. Amy Rea Page Two
PROFESSIONAL EXPERIENCE
AIR GENERAL, Minneapolis, Minnesota, 2012 - 2013
Cargo Supervisor
Interfaced with airline companies, IATA, TSA, US Customs,and FAA auditors, provided mission-critical
training records and facility documentation, and consistently earned positive audit reviews.
Established/sustained collaborative broker relationships, evaluated/approved import documentation,
requested documentation corrections, and assured the seamless processing of customs clearances.
NORTHERN AIR COMPANY, Vadnais Heights, Minnesota, 2011 - 2012
Service Coordinator/Dispatcher
Supervised, scheduled, and dispatched 35 Field Service Technicians,coordinated Union employee services,
payroll, and billing for commercial accounts including Hennepin County,C.B. Richard Allis, CVS
Pharmacy, and numerous property management companies, and earned high satisfaction and retention.
Supported inside Sales Team, prepared/generated service quotations for prospective customers, processed
maintenance contracts,fielded customer inbound calls, and provided superior client service.
SCHADEGG MECHANICAL, South St. Paul, Minnesota, 2006 - 2009
Service Coordinator/Service Dispatcher
Supervised, scheduled, and dispatched eight outside union technicians, delegated task assignments, and
supported the execution of $2.2 million in HVAC service contracts.
Generated and computer processed purchase orders,researched special-order products, monitored order
fulfillment, and maintained timely and accurate billing processes.
Reviewed/verified technician timecards, assured reporting accuracy,and directed payroll reports to
Accounting Department.
CONTRACT LEADERSHIP ASSIGNMENTS
ELITE MARKETING, Minneapolis, Minnesota, 2010 - 2013
Brand Sales Representative
Presented and marketed American Express Delta Skymiles credit cards to airline patrons, ranked as a top
sales performer, and achieved/surpassed targeted sales objectives.
DELTA GLOBAL STAFFING, Minneapolis, Minnesota, 2009 - 2010
Industry Satisfaction Monitor
Traveled countrywide, distributed survey cards to Delta international business-class passengers at
numerous airport locations, obtained customer feedback, and enhanced airline image.
WILD WINGS, Lake City, Minnesota, 2003 - 2006
Territory Sales Representative, 2003 - 2006
Contract Representative, 2003, Six Months
Recruited as temporary support person and advanced to leadership role within six months.
Developed and presented business plan to senior manager, championed a business expansion opportunity,
and positioned the organization for increased sales and profitability.
Managed national territory, established/serviced 650 wholesale dealer accounts, presented/marketed printed
and original art and gift products, and delivered $2.5 million in annual business-to-business sales.
Trained, mentored, and motivated outside sales team members in 30 strategic locations, increased team
product knowledge, provided artist bios and selling points, established sales performance goals, and
improved brand representation and sales team productivity.
EXPLORE INFORMATION SERVICES, Eagan, Minnesota, 1999 - 2002
Account Manager
Traveled US territory, accompanied outside sales representatives,provided technical support to major
insurance companies including Met Life, American Family, and Safeco in field sales settings,
troubleshot/resolved erroneous information issues, and optimized data accessibility, accuracy, and
transmission efficiency.
Planned, designed, and implemented sales and marketing software promotional programs, and improved
end-user product perception and market appeal.