Laura Wilmore is seeking a customer service position. She has over 7 years of experience in various customer service roles in industries such as hotels, call centers, and collections. She has a bachelor's degree in Health Services Administration and an associate's degree in Medical Billing and Coding. Her resume demonstrates strong communication skills, attention to detail, and the ability to handle difficult customer situations properly.

1. Laura Wilmore
13417 Earlwood Road
Cleveland, Ohio 44110
Mobile: 216-375-2347
Email:Lwilmore0865@hotmail.com
HIGHLIGHTS
 Excellence in customer service with more than 7 years of transferable experience.
Exuding a positive attitude in a variety of customer service fields with a history of
producing quality results.
 Strong communication and organizational skills with attention to detail.
 Managing and supervising experience in the hotel and collections industries. Ability to
handle difficult situations in a proper manner.
.
EDUCATION
Certified Customer Service 2014, NRF Foundation, Columbus, OH
Bachelors of Science in Health Services Administration 2013, Colorado Technical University
Associates of Science in Medical Billing and Coding-2011, Colorado Technical University
Certification on Galaxy and Light Speed Systems-2006
Certification on HSI Credit Card Manager/ Real-Vu Accounting-2005
Padgett-Thompson Management Training Certification-2003
EXPERIENCE
ADECCO (Cleveland,Ohio) 09/2013 to 02/2014
Customer Service Representative/Call Center - Hyatt Legal Plans
 Handled high volume calls (50 to 100 daily) from clients as well as in-network referrals to
Hyatt attorneys.
SP DATA (Cleveland,Ohio) 05/2010 to 09/2010
Sales Associate/ Call Center
 Enrolled potential customers on Direct Energy products and services. Met enrollment goals
on a daily basis.

2. ACCOUNTEMPS (Cleveland,Ohio) 01/2010 to 03/2010
Customer Service Professional/ Reception- H &R Block
 Discrete customer handling in the reception area to include answering phones, verifying
identification, handling sensitive documents, scheduling appointments for tax preparers,
telemarketing to increase customer base.
STILLMAN LAW OFFICE (West Bloomfield, Michigan) 01/2008 to 07/2008
Legal Commercial Collector
 Compiled information on past due accounts. Obtained asset information on 50 to 100 files a
day. Prepare accounts for suit worthiness. Verified all suit worthy accounts with paralegal.
SHERATON DETROIT NOVI HOTEL (Novi, Michigan) 11/2004 to 12/2007
Night Auditor/ Front Desk Agent
 Management of hotel for night shift, problem solving based on the needs of guests. Compiling all
documents for close of shift including manager’s reports. Discrete guest affairs, financial
transactions including credit card payments and authorizations.
ASSET ACCEPTANCE LLC (Warren, Michigan) 02/2002 to 10/2004
Collector/Supervisor
 Collected on past due accounts assigned by management. Trained my team of 8 collectors in
all aspects of collections. Met goals set by management for every month.
Skills and Abilities
MS Office proficient. Galaxy systems proficient, Light Speed software systems proficient,
HIS Credit Card Manager proficient, Real-Vu accounting software proficient, Lexis Nexis,
Accurint, Pacer
Additional Skills and Training
Customer Service, Supervisor, Night Manager, Sales Associate, Collections Agent in Retail &
Commercial Collections
Principles of Business, Technical Writing and Speaking, Ethics, Public Administration,
Sociology and Understanding Human Behavior, Managing Human Resources, Organizational
Behavior Principles, Fundamentals of Marketing, Labor Relations and Organizational Change