Cathy Kirby is a customer service professional with over 25 years of experience in call centers. She has excellent communication skills and is proficient in Windows. Her background includes roles as a Customer Service Representative, handling 50-70 calls per day to address inquiries and problems for insurance benefits. She also has experience as a Pharmacy Technician and Loan Processor.

1. CATHY KIRBY
650 W RIO SALADO PKWY #1| (H) 602-376-5540 | (C) 602-376-5540 |
klc313.ck@gmail.com
Professional summary
Call Center Representative versed in customer support in high call volume
environments. Superior computer skills and telephone etiquette. Motivated
customer service specialist with over 25 years experience in a fast-paced,
team-based environment. Excellent communicator with 15 years in a
demanding call center environment as a Customer Service Representative.
Skills
Creative problem solver Exceptional communication skills
Quick learner Strong client relations
Medical terminology knowledge
MS Windows proficient
Work History
Loan PROCESSOR RANDSTAD TEMPORY
PRESENT JOB SKY PARK PHOENIX AZ
JAN 25, TO PRESENT
Customer Service Pharmacy Tech May 2015-Dec 2015
GenRx Pharmacy Scottsdale, AZ
 Customer Service for Mail Order Pharmacy
Customer Service Representative Jan 2015 - Apr 2015
Kelly Temporary Services Sun City West, AZ
Answered an average o f50 -70calls per day by addressing customer
inquiries, solving problems and providing insurance benefits information.

2. Customer Service Representative II Sep 2008 - Nov 2014
McKesson Health Solutions Scottsdale, AZ
Answered an average of 70-100 calls per day by addressing customer
inquiries, solving problems and providing technical
assistance for FDA regulated programs
Customer Service Representative Apr 2006 - Sep 2006
Tri West Health Care Alliance Phoenix AZ
Routinely answered customer questions regarding Military insurance
benefits.
Customer Service Representative III Apr 2003 - Aug 2006
NCS PEARSONWest Phoenix AZ Managed wide variety of customer service
and administrative tasks to resolve customer issues quickly and efficiently
regarding Medicare Part D benefits.
education
Licensed Vocational Nurse: Nursing 1979
Pacific Coast College Santa Ana, CA