1. NMEZI GOODLUCK PATRICIA
PERSONAL SUMMARY
A confident,natural and customerfocused person who is interested in working for a company who is a market leader in its
respectivefields.I possessclearevidenceof achievementin areassuch ascustomer relationship management, solution driven
thinker,and an exceptional person who iswillingto go that extra mile to deliver superb results. I am able to unlock volume,
availability,space& promotional opportunities through building effective & collaborative business relationships with key
clients.An exceptional personwho can explorenewterritoriesand push existinglimits by following up new leads or referral s
fully. Presently looking to join a company where success is rewarded & internal succession is gi ven priority.
CONTACT DETAILS WORK EXPERIENCE
No 9 Adewale Adedeji street,Okeafa, Lagos State. NITEL Bill Casting/Receptionist
E-mail: Princess2k4ever@yahoo.co.uk 4 Months Industrial Training
Tel: 08034313158
DOB: Aug 6, 1981 Functions:
STATE: Imo State Preparation of Bank Reconciliation Statements.
Sex: Female Preparation of Cash & Cheque Registers.
Status: Married Vouching and Vetting of Postings
EDUCATION: SKYE BANK PLC
2011 B.Sc. Computer/statistics.
University of Nigeria Nsukka. 2006 - Till Date
2004 OND Statistics
Federal Polytechnic Nekede,Owerri, Role: Transaction Officer (TO)
1998 S.S.C.E. Posting of receipt and payment of cheques .
Urban Development Secondary School withdrawals online
Posting of inward cheques online
SKILLS Receipt and posting of outward clearing cheques
Proficiency in using Microsoft Office Tools Daily balancing of teller’s transaction
(Excel, Word). Spooling & Posting of western union money transfer.
Usage of banking software like Flexcube, Posting of local money transfer (flit cash)
CLIREC – Reconciliation, GEFU . Posting of Government utilities/DSTV Payment)
Form M and Form A processing.
International fund transfer processing.
TRAINNINGS Uploading of customers’ salaries.
Introduction to branch operations booking of customer’s facility (overdraft) request
Rudiment of tellering, customer service. Booking of C.O.T. Concessions.
Overview of business process re-engineering. Uploading Staff Salaries
Control issues in branches and Posting of Outward and Inward Cheques
Anti-money laundering. Preparation and Filling Of caution Register
Cross selling and retail banking products. Booking and Termination of Customer Term Deposit
Business etiquette and communications. Receiving and Filling Inward Caution
Cheque security and payment systems. Daily Balancing Of branch GL
Operational risk management Reconciliation of Monthly Proof
Interbank fund transfer (RTGS, AUTOPAY AND
LEADERSHIP ROLES NEFT)
Lead Transaction Officer Preparation and reconciliation of monthly G L Skye
Teller Champion (2006-2009) Proofs
ATM reconciliation and ATM retract postings.
Role: Customer Service Officer Bank cheque issuance, repurchase and liquidations.
Educating customers on the use of POS machine
Processing Cheque Book Request Marketing of POS machine to customers
Attending to Customers Enquiries Monitoring of POS machine in stock.
Resolving customer’s complaints
Requesting for ATM on customers behalf

2. Treating Customer`s request REFERNCES
Delivering Cheque Book to Customer on System
Delivering ATM to customer Would be provided on Request
Sending out Weekly report On Performance
Building Relationship with customers
Cross selling the banks product
Advising Management on recurring complaints
Treating Cash retract requests