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Prem Sharma CV [2015] LinkedIn Version

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Prem Sharma CV [2015] LinkedIn Version

  1. 1. PREM SHARMA premkamalsharma@hotmail.co.uk http://uk.linkedin.com/in/premsharma1974 Profile Accomplished Senior Administrator, Customer Service Agent, Business Advisor, Managerial & Personal Assistant Professional who has served within a diverse range of industry sectors in a career now spanning 18 years. Having proudly built up a multifaceted and resourceful skillset of a high calibre that my employers and I have been able to favourably utilise, this has given me the confidence and resilience to undertake and overcome challenging tasks. I take pride in my meticulous and exceptional ability to prioritise workloads, multi-task, work on my own initiative or as part of a team to meet deadlines in a timely fashion. My natural ability to communicate and engage with people on all levels has been crucial to my Team Leadership, Managerial and Personal Assistant success. With a sharp eye for attention-to-detail, a passion for building new relations and possessing a positive, tenacious, committed, adaptable and reliable set of traits - I would be an asset to any organisation given my wealth of experience and expertise. Key Roles & Core Skillset / Industry Sector Experience  Senior Administrator / Customer Service Agent & Administrator / Contract & Procurement Officer / Business Advisor / Business & Customer Development Management / Inbound & Outbound Sales Team Leader & Manager / Leasing Manager / Project Management Assistant / Production Assistant / Facilitator Manager / Call Manager / Recruitment Consultant / Personal Assistant (PA) - Key Roles & Core Skillset  Blue Chip Companies / Retail Distribution Centres / Pensions & Insurance / Central Government / Telecommunications / Business Banking / Procurement / Card Payment Services / Leasing & Underwriters / Public Sector / Charity Bodies & Organisations / Radio, Film & Media / Recruitment / Medical & Healthcare - Industry Sector Experience Employment History The Foot Health Practice February 28th 2014 - March 30th 2015 Personal Assistant (PA) - (Private Chiropody & Podiatry Practice) • General Accounts/Book Keeping; • Marketing and Networking; • Administration; • Diary Management & Making/Rescheduling Appointments; • Screening Phone Calls, Enquiries and Requests; • Audit of Clinical Records using guidelines provided by Clinical Director adhering to the Information Governance. Job Seeking April 24th 2013 - February 27th 2014 Blue Square Marketing March 22nd 2013 - April 23rd 2013 Recruitment Consultant (Samsung Client ~ Tactical Campaign ~ Temporary Assignment) • Using sales, business development, marketing techniques and networking skills to attract, generate and secure business for BSM’s business client Samsung - for the launch of their Spring 2013 Samsung Galaxy S4 Smartphone; • Using BSM’s candidate database to source, headhunt, review, screen, contact, interview and recruit suitable candidates for Samsung’s 2000 tactical ‘shop-in-shop’ retail roles for allocation and placement in all regional EE stores around the UK; 1
  2. 2. • Briefing the candidate about the job description, duties, responsibilities, salary, bonuses and benefits of the job in question and about the results of their telephone interviews; • Meeting daily targets relating to the number of Samsung candidates placed, a value to be billed to clients and business leads generated; Job Seeking December 22nd 2013 - March 21st 2013 RNIB (Royal National Institute of Blind People) October 4th 2012 - December 21st 2012 Talk and Support Administrator / Call Manager / Facilitator - (Temporary Assignment) • Senior Team Administrator / Support Helpline Advisor / Talk & Support Mailbox Manager; • Tele-Befriending (TB) & Talking Books Club (TBC) Call Manager - (interviewing expressions of interests, dialling, greeting, co-ordinating, connecting & managing daily TB/TBC Conference Calls for RNIB Talk & Support member participants); • Facilitator - (facilitating, monitoring & managing TB & TBC Conference Calls); • Upkeep of TB & TBC Weekly Conference Call & Dial-up Spreadsheets (MS Excel); • Team Meetings Administration - (MS Outlook Calendar Invites, Agenda & Minuting); • Managing/Administrating Stationary Dept. & Travel/Lunch Expenses for RNIB Volunteers; • Devising, Transcribing & Posting Talk & Support Newsletter Mailshots (England & Wales). Between The Eyes - Film Production June 2010 - October 3rd 2012 Production Assistant - (Occasional Voluntary Work) • Office Administration / Scheduling / working on location of film shoots; Job Seeking March 2010 - June 2010 Chip & PIN Solutions - (4 Appointed Roles) August 2009 - March 2010 1. Customer Support 2. Sales Support 3. Sales/Business Development Manager Coordinator (Hybrid Role) 4. Leasing Manager & Customer Development Manager (Hybrid Role) • Managing Online Credit & Leasing Application Submittals on Grenke Leasing Ltd Website • (GFS.net) & upkeep of Leasing Applications Database File; • Managing Internal & Outbound Sales Staff (Leasing Application Decisions); • Upkeep of in-house Maximizer CRM SQL System / SLA Account Management / Stock Control / Answering Technical Calls / Programming, Configuration, Testing, Provisioning, Despatch & Delivery of C&PS Terminals; • Keeping MD abreast with Net Acquisition Value figure updates / Coordinating Business Development Managers / Customer Development Manager Duties; • UK Indian Restaurants Account Manager (Masala Magazine Monthly Advert) / Chief Exhibitor at ExCel London Docklands ‘The Franchise Show 2010’. Abbey Clearing Centre June 2009 - August 2009 Customer Services Administrator - (Temporary Assignment) • Responsible for processing both Abbey & Bank of England Cheques & Credits / Screen based data input (Mail Merge Process) / Postal payments from Abbey customers & maintenance of APACS (Association for Payment Clearing Services) / Service Level Codes & ISO9000 requirements. BancTec BPO Services (UK) May 2009 - June 2009 Intrum Justitia Senior Operator - (Temporary Assignment) • Data Base Administrator and general office admin duties. 2
  3. 3. Job Seeking March 2009 - 17th May 2009 Between The Eyes Metrodome Group March 2008 - March 2009 Acting (Freelancer) • Featured Acting Role (credited as: Heavy) / PR & Scene Music Contribution / Featured as Recording Artist (RICH BEGGAR) on Shifty Motion Picture Soundtrack (Track 5 - ‘Cataclysmic’) for 11th BIFA 2008 Award & BAFTA 2010 Nominated UK Feature Film ‘SHIFTY’ - www.imdb.com & www.shiftyfilm.com Job Seeking February 2008 - March 2008 Royal Bank of Scotland Group July 2007 - February 2008 Business Advisor • Support to Business Development/Relationship/Portfolio Managers & Business Banking Customers (UK, Europe & Overseas); • General Back-Office duties i.e. Encashment, Bank Draft, CHAP’s & Foreign Payment Authorisations & Processing / Balance Enquiries / Customer Complaints & Queries / Ordering Cheque Book & Balance Statements / Refunding Service Charges / Cancelling & Amending Standing Orders, Direct Debits / Overdraft & Loan Requests / Technical Failure Checking / Screen Based Transfers / Currency & Intra Account Transfers / Treasury Deposit Rate Enquiry’s & Stop Cheque Requests. C.H.O.M Studios November 2006 - July 2007 Artist Development Assistant HM Land Registry Head Office – (2 Appointed Roles) July 2001 - October 2006 1. National Telecoms Registration Officer 2. Contract Procurement Support Registration Officer • National and Local Telecom support i.e. product, pricing and procurement advice to HMLR end-users and upkeep of HMLR Head Office Mitel SX2000 PABX patch-panel hardware & software systems; • Processing Requisitions / Creating Purchase Orders / Managing Invoice Disputes and Local Budget Accounts on BIS Oracle SQL System Software; • Administrative Management and Contract Monitoring of HMLR Agency Fleet Vehicle, DX Network Services Ltd & Royal Mail Service Level Agreements; • Processing and Monitoring employee Visa GPC (Government Procurement Card) applications and liaising with Accounts Payable & internal end-users; • Personal contribution to HMLR Agency Business Plan and hitting KPI targets; Computer Skills Microsoft Windows; Microsoft Outlook; Microsoft Word; Excel; BIS Oracle SQL System Software (Online Requisitions & AutoCreate); Lotus; Word Perfect 5.1/6; Microsoft Publisher 98; Capsil & Marvin SQL System Software; Quicken Book-Keeping; Royal Bank of Scotland Group, Abbey/Santander & Bank of Scotland Back Office Banking SQL Systems; Maximizer CRM SQL System. Education 1995 - 1996 Buckinghamshire College, High Wycombe, Buckinghamshire, Bucks 1994 - 1995 Kingston University, Kingston-upon-Thames, Surrey 1991 - 1993 Harlow College, Harlow, Essex 1986 - 1991 Stewards Comprehensive School, Harlow, Essex Qualifications 1995 - 1996 BA Hons (non-graduate) - Leisure & Applied Music Management 3
  4. 4. 1994 - 1995 BSc Hons (non-graduate) - Sociology & Applied Social Psychology 1991 - 1993 B-TEC National Diploma Certificate in Business and Finance 1986 - 1991 8 GCSEs at grades B, C and D (including Maths and English) Training & Development 2010 Bank of Scotland [BOS] - PCI DSS Complete Solutions (Sales Accreditation) 2007 - 2008 RBS Business Academy - Operational Processes (Dual Branded); 2007 RBS Business Academy - Foundation 7 Day Workshop Course; 2005 Plain English Campaign (Est.1979) Certificate; 2005 Microsoft Outlook 2000 Certificate; 2001 - 2005 Oracle Business Information System (BIS) Training Course; 2002 Fundamentals of Telecoms Certificate (Telecoms, Data & Mobile Coms & Billing) 2001 - 2002 Millennium Mitel Completion of SX2000 (PABX) Tracker Training Course. Languages: Punjabi (fluent) & Hindi (basic) Interests / Extra Curricular Activities Music (Songwriter / Recording Artist) > Film (Freelance Acting) > Radio (Guest Panellist for BBC Asian Network Nihal Show) > Fitness (Yoga, Gym, Jogging, Swimming) > Travelling (holidays abroad, attending concerts & festivals) 4

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