1. SHINTELE LEWIS
Dedicated to impacting our communities!
EMAIL:
PHONE:
LOCATION:
lshintele@yahoo.com
302.602.9628
Philadelphia, PA
WORK EXPERIENCE CAREER SUMMARY
PA CareerLink® Philadelphia
Case Manager, Workshop Facilitator
2015 - Present
Familiar with WIA and WIOA regulations as well as other available
programs, such as community resources, OJT opportunities and ITA
processes.
Provide WIOA eligible participants with employment focused case
management that leads to job placement and job retention.
Observe participants to determine qualifications, limitations, abilities,
interests, and other characteristics.
Assess job seekers work history, interest and education; provide guidance
and career counseling.
Conduct job search workshops that provide information on resume
writing, interview techniques, and computer skills.
Talk with customers to determine their goals; work cooperatively to
develop long and short term goals, an employment plan, and provide
support and individualized services as needed.
Prepare participants for further development by encouraging them to
explore learning opportunities and to persevere with challenging tasks.
Salliemae Department of Education Loan Services
Collections Specialist 111 (Team Lead)
2010 - 2014
Displayed a strong working knowledge of loan programs and repayment
options
Coached, mentored, counseled, and trained 15 account specialists to
provide effective customer service.
Educated customers on various loan services programs.
Bank of America/MBNA
Opex Specialist, Imaging, Transport Operator, Proof Support
Representative II, Teller III/Customer Services Account Manager, Investor
Services Account Manager, Customer Marketing Account Manager II
1997 - 2010
Managed a high volume of inbound and outbound calls
Assisted with daily operations of statements
Provided settlement of delinquent accounts and lockbox account.
Utilized solicitation, negotiation, and problem solving skills to increase and
maintain a high level of customer satisfaction.

 Experienced and passionate
about making a difference in the
community, one individual at a time. A
leader among my colleagues, and
dependent upon among my leaders.
 Outstanding communicator, team
member, and customer service
professional with extensive experience
in public guidance and service.
 SKILLS
Service Orientation • Time Management
• CWDS • Communication Skills •
Customer Service
EDUCATION
GENERAL STUDIES
Virginia State University