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The document summarizes the qualifications of an applicant seeking an executive assistant position. The applicant has 12 years of experience as a successful small business owner with skills in organization, customer service, communication, project management, and technology. They have multiple college degrees and certificates and experience with tasks like report preparation, customer service, marketing, billing, and office administration.
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![Objective <br />Executive assistant position allowing for parlay of demonstrated organization, customer service, communication, and project management skills proven by 12 years of successful, profitable self-employment. <br />Profile <br />Motivated, personable business professional with multiple college degrees and a successful 12-year track record of profitable small business ownership. Talent for quickly mastering technology – recently completed Microsoft Office Suite certificate course. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting stringent HMO and insurance guidelines. <br />Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.<br />Skills Summary <br />Project ManagementReport Preparation Written CorrespondenceGeneral Office SkillsComputer SavvyCustomer Service SchedulingMarketing & SalesInsurance BillingAccounting/BookkeepingFront-Office OperationsProfessional Presentations<br />Professional Experience <br />Communication: Reports/Presentations/TECHNOLOGY <br />Prepare complex reports for managed care organizations and insurance companies, ensuring full compliance with agency requirements and tight deadlines.<br />Author professional correspondence to customers and vendors.<br />Design and deliver series of classes for local businesses and associations, providing ergonomic counseling and educating employees on proper lifting techniques to avoid injury. <br />Conduct small-group sessions on meditation/relaxation techniques.<br />Communicate medical concepts to patients using layman’s terms to facilitate understanding. <br />Rapidly learn and master varied computer programs; recently completed Microsoft Office Suite certificate course.<br />Customer Service/Marketing/Problem Solving <br />Oversee front-office operations and provide impeccable customer service:<br />Built a clientele supported by 60% referral business.<br />Develop and implement strategic marketing plan for business:<br />Launched a thriving private practice, building revenue from $0 to over $72K in first three years with minimal overhead.<br />Create special promotions, write/design print and outdoor advertising, and coordinate all media buying.<br />Won over a highly skeptical medical community as the first chiropractor to target MDs for informative in-service demonstrations, classes, and booths:<br />Presentations resulted in standing-room-only crowds of 50+.<br />Four MDs subsequently became patients, and referred family members as well.<br />Increased client base by one-third resulting from MD referrals.<br />DETAIL MASTERY & Organization<br />Manage all aspects of day-to-day operations as multi-site owner and practitioner of Contoso, Ltd.:<br />Facility rental/maintenance.<br />Patient scheduling for busy office averaging 52 appointments weekly.<br />Finances: accounts payable/receivable, invoicing, insurance billing, budgeting.<br />Supervision of a total of eight medical receptionist interns.<br />Compliance with all healthcare facility, HMO, and insurance requirements.<br />Employment History <br />,[object Object]](https://image.slidesharecdn.com/objective-110913135302-phpapp01/85/Resume-1-320.jpg)
![coho winery – Minneapolis, MNWaitress, 1988 to 1991Education <br />,[object Object]](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
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The document summarizes the qualifications of an applicant seeking an executive assistant position. The applicant has 12 years of experience as a successful small business owner with skills in organization, customer service, communication, project management, and technology. They have multiple college degrees and certificates, and experience with tasks like report preparation, customer service, marketing, billing and accounting.
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ObjectiveSeeking an administrative position that allows me t.docx
Objective
Seeking an administrative position that allows me to demonstrate impeccable organization, customer service, communication, and management skills proven by 18 years of successful employment.
Profile
Motivated, personable business professional with a successful 18 year track record of proficient administrative and management skills. Talent for quickly mastering technology-have a completed Microsoft Office Suite course. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive and confidential records. Demonstrated history of producing accurate, timely reports meeting stringent HMO, Medicaid, and Medicare insurance guidelines.
Flexible and versatile - able to maintain in a professional manner under pressure
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Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.
Skills Summary
◆ Accounts Payable/Receivable
◆ Report Preparation
◆ Human Resources
◆ General Office Skills
Point Click Care Specialist
◆ Computer Literate
◆ Customer Service
◆ Scheduling
◆ Marketing & Sales
◆ Insurance Billing
◆ Accounting/Bookkeeping
◆ Front-Office Operations
◆ Professional Presentations
Medical Billing&Coding
Professional Experience
COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY
◆ Prepare complex reports for managed care organizations and insurance companies, ensuring full compliance with agency requirements and tight deadlines.
◆ Timely billing of Medicaid, Medicare A/B and managed care insurance companies.
◆ Communicate medical concepts to patients and families using layman’s terms to facilitate understanding.
◆ Rapidly learn and master varied computer programs; recently completed Microsoft Office Suite course.
◆ Create reports for Payroll Department
◆ Closed, stored, and prepared medical record charts for professional staff.
◆ Proficient in Kronos software for processing payroll.
CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING
◆ Ability to organize and multitask in a competitive environment.
◆ Effective problem-solving skills and a strong desire to provide excellent customer service.
◆ Designed, developed and implemented marketing and sales fundraisers and employee incentive programs
◆ Improved client and staff communication by maintaining ongoing relationships.
◆ Addressed customer inquiries.
DETAIL MASTERY & ORGANIZATION
◆ Manage some aspects of day-to-day operations at a skilled nursing facility that included:
◆ Implemented plans for transportation for patients.
◆ Patient scheduling for busy office.
◆ Finances: accounts payable/receivable, invoicing, insurance billing, budgeting.
◆ Oversee staffing of nursing staff.
◆ Hired and trained staff members.
Employment History
RESCARE
REGIONAL BUSINESS MANAGER 3/2015 TO PRESENT
UNIVERSITY PLACE NURSING AND REHABILITATION - Charlotte, NC
Payroll Clerk, 3/2009 to 6/2009
Business Office Manager, 6/2009 ...
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