1. Curriculum Vitae
Objectives
To find a stable and challenging, potential position, in a professional
environment, where I can gain more skills and experiences in addition to
my current abilities. To expect moreover while utilizing my current
knowledge and experiences to build a strong business relationship within
the company and clients, to exceed my expectations in my work aspects.
Work experience
 Jordan Dubai Islamic Bank ( May 2010 – Present)
Retail Operations, Islamic Assets (After Sale Services Officer)
 Job description
 Auditing and executing financing agreements and after sale services
 In charge of partial and full financing payments
 Archiving Control
Retail Control Operations (Documentation Control Officer)
 Job description:
 Control and manage the retail wallet
 Study funding requests from branches
 Monitor centralized risk
 Responsible for life/Fire insurance and other risks
 After - sale services
 prepare sales reports
 Coordinate with HCM to prepare staff incentive
 auditing and preparing contracts
 In addition to handling many other tasks that are assigned to me from the top management
Ahmad Altamimi
Address: Amman, Jordan; Dahiat
Alrasheed
Nationality: Jordanian
Date of birth: 21.Oct.85
Marital Status: Single
 +962 (78) 8088894
 azaltamimi@yahoo.com

2. E- Banking (Customer Services Officer)
 Job description:
 Leading and Training.
 Market research (cooperation with product development department).
 Manage credit/ debit cards, and I-banking accounts.
 Follow up complaints (cooperation with quality assurance department).
 Monitoring the Services of Branches.
 Follow-up workflow between the branches and the central operations and work to fix
problems between two parties technically or administratively.
 Deliver Job on timely manner according to the service level agreement (SLA).
 Complete daily, monthly, semi- annual reports and statistics by time.
 Follow up Contact us enquiries.
 Provide accurate information about the bank’s promotions and products.
 As a team work, reach the determined targets.
 Ensure that Customer is served from the first time, where applicable and within the
ideal time.
 Handling customer’s inquiries immediately and forward the complaints to the
concerned staff and follow up the cases on daily basis.
 Standard Chartered Bank (2008)
Retail Banking (Sales and Telemarketing Officer)
 Job description:
 Cross selling multi bank products.
 Provide fully information about the bank’s products.
 As a team work, reach the determined monthly target.
 Deliver Job on timely manner.
 Prepare daily reports.
Skills
 Excellent organizational and leading skills
 Knowledge in market needs
 Able to tactfully deal with difficult and sensitive situations.
 Excellent communication skills.
 Excellent negotiating skills
 Pro-active and self-motivated.
 Ability to prepare and present reports.
 Willing to learn
 Financial awareness
Languages
 Arabic
 English

3. Education
 BA - Bachelor Degree in Marketing (Zarqa Private University - 2008/Jordan)
 General Secondary School Certificate (Al Shamilah School - 2004/Jordan)
Computer proficiency
 Web intelligence (SAP)
 Microsoft® Office
 Internet
 Advanced Computer Skills
Business course
 Fundamentals of Islamic banking course.
 Roles and regulations issued by central bank regarding operations.
 Bank facilities.
 Reputation risk.
 Credit practices.
 Phone etiquette.
 Time management.
 Business etiquette.
 5cs sales processes.
 Security awareness.
 Team building skills.
 Customer experience.
 Treating customers fairly.
 Business objects XIR web intelligence.
 Introduction to management.
 Money laundering prevention.
 Building value leadership (BVL).
 Continuously improving the way we work.
 Operational risk management and assurance framework
References
Available when requested.