Victoria D. Howard is seeking a position that utilizes her experience in optical management, patient service, and business development skills. She has over 10 years of experience as an optometric technician and manager, where she has demonstrated strong leadership, time management, public speaking, and organizational abilities. Her background includes roles managing staff, vendors, marketing, and building business for optical practices in Texas and Kansas.
Successful history in both insurance and banking/financial industry with over five years in the banking/financial industry, guaranteeing client satisfaction.
Demonstrated ability to grow business where others cannot see opportunities. Excellent background in customer service, exceeding client expectations from initial contract through post-sales follow-ups. Analytical and organized with the proven ability to identify client needs, make recommendations and implement effective solutions. Highly skilled in rapidly developing rapport. Self-starter and persuasive communicator with extensive knowledge of insurance plans and financial needs. Extremely adaptable and able to quickly grasp and apply new information.
Successful history in both insurance and banking/financial industry with over five years in the banking/financial industry, guaranteeing client satisfaction.
Demonstrated ability to grow business where others cannot see opportunities. Excellent background in customer service, exceeding client expectations from initial contract through post-sales follow-ups. Analytical and organized with the proven ability to identify client needs, make recommendations and implement effective solutions. Highly skilled in rapidly developing rapport. Self-starter and persuasive communicator with extensive knowledge of insurance plans and financial needs. Extremely adaptable and able to quickly grasp and apply new information.
1. Victoria D. Howard
Phone:913-940-0640 /Email:vhowardku@gmail.com
Summary
I would be an asset to your business with my experience, service and
professionalism. I have a very strong work ethic and have demonstrated for my
employers an exceptional positive, enthusiastic, personable, upbeat attitude and
demeanor. If given the opportunity, I believe that I could make a significant and
valuable contribution to your company.
Skills
Leadership Time Management
Public Speaking Cognitive Thinker
Microsoft Office Organizational Skills
Experience
Optix EyeCare – Manager / Lead Optometric Technician
Dallas,TX 2011 - present
Benefits coordinator, reporting on productivity and cost of goods, optical
management, education, sales training, optician skills, patient service and
retention, collection/payments, advertisement
• Management of staff , vender contact, business marketing and business
building
• Pre-testing of patients, scribing, neutralizing glasses, scheduling
appointments, answering phones, verifying insurance, billing of insurance, inventory
control, quality control, patient coding & billing
Kansas City Kansas Community College – Assistant Coach
Kansas City, KS 2010 - 2011
Assisted in the training of track & field for the youth to better their athletic abilities,
and ensuring they portray the same characteristics off the track.
Dennis EyeCare/Powell Vision Care – Manager / Technician
Leavenworth,KS 2005-2011
Office duties: patient clientele, insurance, organization of funds, inventory
Tasks: pre-testing of patients, neutralizing glasses, scheduling appointments,
answering phones, verifying insurance, billing of insurance, managing contact lens
care/inventory and patient work-up
2. Education
University of Kansas – Bachelor’s Degree in General Studies
Minor in Applied Behavioral Science
2005-2009
References available upon request