1. SANDEEP GUPTA
PERSONAL DETAILS
E-mail : gupta.sandeep273@gmail.com
Phone : +91 9741372101
Nationality : India
Resides : Bangalore, India
Date of Birth : 12th
Sep 1990
Education : Bachelor of Technology in Computer Science Engineering, Karunya University
Languages : English, Hindi
PROFILE
Seeking challenging technical and managerial assignments in Software Industry, to deliver effective solution
design, implementation, production support & leadership skills and be an invaluable asset to the
organization.
 A well accomplished and competent professional with 3.8 years of pervasive experience in the field
of Software Industry as a Solution Designer
 Currently serving as a Product Specialist in Subex Ltd
 Familiar with software development life cycle (SDLC) and Testing Life Cycle (STLC) that include:
specifying and analysing requirements, designing, developing and implementing, Unit
testing, deployment and Release Management.
 Participate in handling customers as onsite coordinator in order to provide right level of
Information to the customer and the PM and to undertake onsite specific activities of the project to
Ensure successful delivery of the project. Interact with Business Users to understand the problem
and Provide 1st level of troubleshooting. Acknowledge & Record Incidents (Heat Tool), User
Requests through emails.
 Communicate to users, support team and management as per agreed communication/escalation
matrix. Track issue resolution timelines and ensure adherence to SLA. Adhere to standard process
and work towards continuous improvement.
 Extensive experience in developing applications support utilities in production environment
using Java (Core Java), Oracle 10g/11g and Unix Shell script.
 Proficient in requirement gathering and in converting them into technical artifacts
 Adept in Development, Configuration, Implementation, Business Analysis across Telecom
domain
 Demonstrated ability in preparing daily Reports, weekly Profile Reconciliation Report and adhoc
reports.
 Develop and review Artifacts (Code, Documentation, Unit test scripts) conduct reviews for self and
peers, conduct unit test and document unit test results for complex programs in order to build the
application and make it ready for Validation /delivery.
 Excellent analytical, problem solving, technical, interpersonal, and communication skills with a strong
entrepreneurial drive
KEY SKILLS
 Client Relationship Management
 Strategic Planning & Implementation
 Business Analysis
 Requirement & Functional Specification
 Revenue Assurance
 ETL Tool ( Diamond XMLs )

2.  IT System Implementation
 Training & Development
 SLA Management
 Team Management & Development
TECHNICAL SKILLS
Domain : Telecom IT
Operating System : Windows OS platform, Red Hat Linux and other industry standard Unix flavours
Programming Languages : Java
Scripting Languages
Database
:
:
UNIX (Shell Script),
Oracle (SQL), MySql
Application Software : Eclipse, ORACLE, Apache Tomcat, Subex ROC RA, Subex Moneta, Azure Spark,
ROC Diamond.
Issue Tracking Software : Heat Incident Management
CAREER GRAPH
Organization Designation Duration
Subex Ltd, India Product Specialist (Senior
Software Engineer)
March 2013 – Till date
KEY CONTRIBUTIONS
 Business analysis and requirement gathering.
 Solution design and successful implementations for Change Requests.
 Product configuration for optimization and stabilization.
 Deliver training on product.
 Created Oracle stored programs like Functions, Trigger, Procedure for massive Insert / Update /
Deletion for Reference and Usage data.
 Develop Unix Scripts for EAM (Early Alert Monitoring), spooling data, Housekeeping, Archiving, Fine
tuning etc.
 Administrator for Global Support Portal (Support tracking portal in Subex)
OVERALL RESPONSIBILITIES
As a Product Specialist in Subex since Dec 2015
 Server as subject matter expert and cater to business analysis.
 Communicating with the customer over mail and voice and other e-media for handling the
customer queries, concerns and providing the clarifications and solutions within defined time SLA's.
 Analysing requirements of the project and migrating high level modules into application.
 Assisting the Business Team in configuring business rules and logic for preventing revenue leakage.
 Data gathering and feasibility study.
 Solution design, Development, implementation and configuring of product modules as part of
change requests.
 Understanding production environment for product stabilization and performance optimization
 Scripting for automating system fine tuning and housekeeping.

3. As a Product Engineer in Subex since June 2014
 Carried out and accomplished the test strategy release catered by the development team on
production environment
 Prepared daily reports like System Health, Profile Reconciliation and adhoc reports.
 Implementing scripts for EAM (Early Alert Monitoring), spooling data etc.
 Analysed and resolved Revenue assurance issues according to the priority
 Configured the data adaptors using the Diamond tool
 Designed the business Rules of the product for attaining maximum revenue value from the product
 Resolved complex issues of the product with the help of development team & vendors
 Created Dashboard for trend analysis, web intelligent reports
 Assisted application team members in resolving Revenue Assurance issues
As Software Engineer trainee in Subex since March 2013
 Communicating with the customer over mail and voice and other e-media for handling the
customer queries, concerns and providing the clarifications and solutions
 Installation of core products and patches in the production.
 Code Review / Walkthrough to ensure defect-free solution.
 Analysing requirements, designing, developing and implementing the requirements through Change
Requests.
 Unit Testing, Deployment and Release Management of Change Requests.
PROJECTS HANDLED
Project # 1 : Tier 2 Support for Customers for EMEA region (Offshore Support)
Duration : June 2013 - Till Date
Role : Trainer and SME
Tools : Java, Eclipse, ROC RA, Moneta, Spark, Diamond, Heat Incident Management, Oracle,
Shell Scripting.
Description : Objective is to maintain relationship with Clients of EMEA region to understand, provide
clarity and business suggestions and investigate issues and deliver resolutions as per
SLA.
Project # 2 : MTN Uganda, RA Product Fine Tuning and Customer Training
Duration : March 2013 – Till Date
Role : Trainer and SME
Tools : ROC RA, spark, shell script, Oracle SQL 11g, Diamond, ASN.1 viewer, Java etc.,
Description : Project involved 1) Deliver product operational and administration training and 2) Fine
tuning and optimizing the implementation

4. Project # 3 : MTN Zambia, RA Product Fine Tuning and Customer Training
Duration : March 2014 – Till Date
Role : Product Engineer / Implementation Engineer
Tools : Java, Eclipse, Moneta, shell script, Oracle SQL 10g, Diamond, ASN.1 viewer, etc.,
Description : Project involved 1) Deliver product operational and administration training and 2) Fine
tuning and optimizing the implementation
Project # 4 : MTN Cameroon, RA Product Fine Tuning and Customer Training
Duration : March 2015 – Till Date
Role : Product Engineer / Implementation Engineer
Tools : Java, Eclipse, Moneta, shell script, Oracle SQL 10g, Diamond, ASN.1 viewer, etc.,
Description : Project involved 1) Deliver product operational and administration training and 2) Fine
tuning and optimizing the implementation
Project # 5 : ROCRA CR Development/Testing/Implementation for various
customer’s (Offshore Support)
Duration : June 2015 - Till Date
Role : Solution Designer / Developer
Tools : Java, Eclipse, ROC RA, Moneta, Spark, Diamond, ASN.1 viewer, Oracle, Shell Scripting
Description : The objective is to understand customer requirement, do feasibility study, design
project scope, system requirement study, develop, test, implement and post
implementation fine tuning.
Project # 6 : MTN Benin, RA Product Fine Tuning and Customer Training
Duration : March 2015 – Till Date
Role : Product Engineer / Implementation Engineer
Tools : Java, Eclipse, Moneta, shell script, Oracle SQL 10g, Diamond, ASN.1 viewer, etc.,
Description : Project involved 1) Deliver product operational and administration training and 2) Fine
tuning and optimizing the implementation
Declaration
I hereby declare that above particulars are true to the best of my knowledge and belief.
Sandeep Gupta Place: Bangalore