This document is a resume for Leigh Shepard summarizing their experience and skills. Leigh has over 15 years of experience in business development, account management, project management, and client relations. They have worked as a salon manager and restaurant manager. Key skills include marketing, web design, social media, inventory management, and staff training. Leigh holds an Associate's degree in Business Administration and a certificate in web design.

1. Leigh Shepard www.leighshepard.com | leigh.shepard@gmail.com | 781.706.3178
Results-driven business professional experienced in business development and account management, with a combine
knowledge of sales, marketing and business administration. An aggressive approach to executing project and management
tasks while offering polished interpersonal skills to capture and maintain positive and professional relationships. Experience in
web design and development, social media, and advertising.
KEY SKILLS INCLUDE
· Project Management · Email Marketing and Advertising · Employee Hiring and Training
· Account Management · Program Development · Event Planning
· Client Service and Relations · Staff Management · Staffing Reports and Metrics
· Website Design and Development · Inventory Management · Team Building and Leadership
EXPERIENCE
SALON MANAGER
Bliss Salon | Marblehead, MA | 04.04 - 12.11
• Held key for salon and coordinated all functions and operations.
• Performed reception and administration tasks that included, answering phone calls and scheduling client appointments.
Initiated and maintained client relationships between the salon and stylists. Maintained and updated daily schedules for 10
stylists.
• Initiated and developed relationships with industry leading salon manufacturers such as Oribe, Bumble and bumble,
Davines and Goldwell.
• Responsible for 7 salon product lines including inventory tracking and purchase orders.
• Oversaw status of accounts with Oribe, Bumble and bumble, Davines and Goldwell.
• Contributed input to salon budget planning and reported on suggested cost-cutting measures. Slashed salon over-head
costs by eliminating unnecessary costs and price comparisons.
• Coordinated hiring, training, and ongoing development of stylists and staff. Organized all in and out-of-salon education for
stylists.
• Collaborated with salon owners to develop and implement client retention tracking tools, new client initiatives and stylist
income dashboards.
• Created and maintained salon website, Facebook page and managed email marketing account.
• Designed and assembled email blasts sent to clients offering salon discounts and information on upcoming events.
• Designed salon print material including salon logo, client appointment cards, stylist personal business cards, salon service
menu, newspaper and magazine ads, gift card envelopes, posters and postcards.
• Organized three fashion shows held at Bliss Salon, one of which benefitted the North East Arc and another which raised
over $9,000 to purchase and send 9 ShelterBoxes to Haiti after the devastating earthquake.
• Assisted in initial start-up of Radiant Touch Studio, a Laser Hair Removal and Skin Rejuvenation Studio, located in Bliss
Salon.
• Collaborated with founder to plan company startup, service prices and target markets.
• Designed and assembled Radiant Touch Studio logo and all print materials.
• Created and sent email blasts.
• Initiated in-salon promotions and distribution of service information.
• Designed and maintained company website.
MANAGER / HOSTESS
Flynnies at the Beach | Marblehead, MA | 06.94 - 09.01
• Oversaw wait staff and cooks in busy seasonal beach restaurant.
• Maintained restaurant inventory and placed orders.
• Set wait staff schedules weekly.
• Managed mid-day and nightly monies.
EDUCATION
ASSOCIATES DEGREE - BUSINESS ADMINISTRATION
North Shore Community College | Danvers, MA | 2006 - 2011
Certificate in Web Design
MAJOR - ATHLETIC TRAINING
University of New Hampshire | Durham, NH | 2000 - 2003
TECHNICAL SKILLS
Photoshop | Illustrator | Dreamweaver | Flash | Microsoft Office | HTML | CSS | Windows OS / Mac OS