This candidate has over 20 years of experience in customer service roles in the food service industry, including currently serving at The Cheesecake Factory and previously at Mestizo, Denny's Restaurant, and Dollar General. She utilizes skills like upselling, suggestive selling, coordinating with kitchen staff, and training new employees. She has a bachelor's degree in Multimedia and Visual Communication and an associate's degree in Information Technology, and her technical skills include HTML, CSS, SQL, Microsoft Office, web design, and database management. Her objective is to find a position utilizing her front-end web design and development skills.

1. WORK EXPERIENCE
Cheesecake Factory, Overland Park, KS
November 2014 - Present
Server
• Greets guests and builds relationships by providing personalized service
• Uses proper food handling and seriving procedures
• Anticipates and fulfills guest needs through attentive customer service
• Uses upselling to increase sales of the company’s signature desserts
Mestizo, Leawood, KS
July 2014 – October 2014
Server
• Thorough knowledge of gourmet food, spirits and wine offerings at an
upscale restaurant owned by celebrity chef Aarón Sanchez
• Practiced suggestive selling techniques to increase restaurant profits
• Coordinated with kitchen staff to maintain accuracy and timeliness
• Participated in daily tastings to provide accurate descriptions to guests
• Studied food preparation methods to promote the skills of the chef
Dollar General, Florahome, FL
September 2013 - July 2014
Assistant Manager/Key Holder
• Ran cash register, tracked earnings, and made final deposit
• Responsible for opening and closing procedures
• Received and ensured the accuracy of merchandise shipments and deliveries
• Maintained an orderly inventory system to ensure proper stock levels
• Oversaw Merchandising & Plan-O-Gram display setup
• Valued for my level of Customer Service
Denny’s Restaurant
November 2001 - November 2013
Lead Server/Trainer
• Greeted guests and used a section guide to ensure even rotation for servers
• Created and enforced a detailed side work book
• Trained and mentored new servers in meeting the needs of guests
• Met quarterly with management to revise menu items based on sales
• Recognized for consistently excellent attendance for over a decade
SUMMARY OF QUALIFICATIONS
• Quickly learns and masters new technologies
• Equally successful in both team and self-directed settings
• Proficient in a range of computer systems, languages, tools, and testing
methodologies, and always eager to expand that skillset
• Over twenty years of quality customer service experience in retail and food
service industries
SKILLS
HTML
HTML5
XHTML
XML
CSS
SQL for Business
Microsoft Word, Excel, Powerpoint
Database Management
Web Design and Development
Image Editing and Implementation
Instructional Design
Adobe Photoshop
Dreamweaver
Windows, Mac OS
Business Systems
EDUCATION
Multimedia and Visual Communication BS
University of Phoenix, February 2011
3.43 Overall GPA
Information Technology AA
University of Phoenix, June 2008
3.32 Overall GPA
REGINA DENSON
gina777416@gmail.com • 913.260.7123
OBJECTIVE: A Position in the field of technology utilizing my front-end web design and development skills