Carmen Escudero seeks a responsible position where she can utilize her 15+ years of experience in operations management, risk prevention, and talent development at Bank of America. She has a proven track record of overseeing all operational activities including cash handling, account openings, and ensuring compliance. Escudero also excels at training associates, identifying risks, and creating action plans to improve processes.

1. CARMEN L ESCUDERO
51 Eureka Avenue Elmont NY 11003 | 516.581.2782 | carmenescudero64@gmail.com
SUMMARY
To secure a responsible position where I can utilize my education, operational and risk
prevention experience, and talent management skills, to serve the organization and to
benefit both mutual growth and success
EXPERIENCE
2015-Present Financial Center Operations Manager, Bank of America
 Provide oversight and manage all operational activities including cash handling,
transaction accuracy, account opening, and compliance of policies and procedures
 Identify risk, prioritize areas of focus, educate associates to avoid risks, and create
action plans to correct issues
 Ensure the day-to-day service and sales activities comply with the company standards
and meet regulatory compliance requirements
 Educate and train associates to be more efficient in customer service, operational
procedures, transaction accuracy, and customer satisfaction
 Ensure customers and clients are connected to the appropriate teammate to ensure
they achieve their financial goals and meet their service expectations
 Assist teammates in handling more complex transactions, resolve issues, and handle
customer complaints that need to be escalated to other areas
2011-2015 Assistant Manager, Bank of America
 Ensured daily execution of Financial Center Manager’s directives, and assumed full
responsibility on his or her absence
 Fostered a culture of sales, service, and operational excellence, while maintaining
customers and associates satisfaction
 Provided oversight on all operation and risk prevention activities such as account
opening, cash handling, monthly personnel scheduling, and transactions accuracy
 Supervised, trained, coached, and held teammates accountable while role modeling
behaviors to ensure a consistent positive customer experience, and meeting or
exceeding performance targets
2006-2011 Personal Banker, Bank of America
 Established, retained, and deepened long-term relationships with current and
potential customers
 Educate clients on banking products and services to constantly meet their needs
 Used financial planning abilities to identify sales opportunities in order to meet or
exceed business goals
 Worked cooperatively with teammates to ensure appropriate operational process
while maintaining high customer service levels

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2004-2006 Teller, Bank of America
 Ensured accurate and timely processing of teller transactions assisting consumer and
commercial clients
 Promoted banking products and services making qualifying referrals to sales
teammates
 Assisted Teller Manager on the completion of the day-to-day banking routines,
collaborated with other teammates, and trained new hire as needed
2000-2004 Quality Control Inspector, Barry Optical Labs
 Ensured finished eyewear met the quality, esthetic, and customers’ requirements
 Assisted general managers on associate’s productivity to ensure orders were finished
on a timely manner
 Supported co-workers on complex tasks and trained new hire
EDUCATION
2012 Bachelor of Science Degree, Accounting, SUNY COLLEGE AT OLD WESTBURY
2007 Associates of Science Degree, Accounting, NASSAU COMMUNITY COLLEGE
SKILLS
 Highly analytical thinking with demonstrated talent for identifying, scrutinizing,
improving, and streamlining complex work processes
 Flexible team player who thrives in environments requiring ability to effectively
prioritize and juggle multiple concurrent projects
 Results-driven achiever with exceptional planning and organizational skills, along with a
high degree of detail orientation
 Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly
assimilate new concepts
 Excellent oral and written communication skills in Spanish
 Notary Public
REFERENCES
Available upon request