This document contains Richard Wright's contact information and a summary of his work experience and qualifications. It outlines his strong customer service, communication, and problem-solving skills gained through various roles in taxi operations management, IT services, sales, and as a taxi driver. His experience demonstrates excellent organizational abilities and a dedication to providing quality customer service and meeting targets.

1. Richard Wright
24 Thirlmere Drive
Burnholme
York
North Yorkshire
YO31 0LZ
Telephone: 01904 421587
Mobile: 07763300629
Email: richantwright1@hotmail.com
Personal Profile:
Dedicated, hardworking individual with a track record of delivering excellence in customer service. Strong
communicator with the ability to acquire product knowledge quickly. Highly motivated, offering excellent
customer service and aims to exceed customer expectations at all times. Demonstrates great partnership
working with colleagues and other departments to provide a responsive and co-ordinated service to
customers. Supportive and enthusiastic team player, regularly contributing ideas for service improvements.
Key Skills:
 Excellent customer service, communication and interpersonal skills
 Demonstrates strong team working skills, with the ability to work to tight timescales
 Acts as a positive role model and ambassador, enhancing the company’s reputation
 Meets challenges with confidence, maintaining high professional standards
 Strong organisational skills with a proactive flexible approach when managing change
 Strong problem solver with the ability to multi task and make sound decisions in a fast moving
environment
 Display energy and vitality in meeting targets through strong personal drive and motivation
 Flexible and supportive team player, capable of working under pressure
 Demonstrates meticulous attention to detail, and high levels of concentration and focus
Employment Experience
Six Five Nine taxi LTD
Manager
 Responsible for looking after 13 members of staff, and 130 self employed drivers, organising rotas,
sorting cover, wages, collect subs and count monies, chasing self employed drivers who have not paid
their subs
 Worked individually using own initiative as well as part of a team, fostering a strong team work ethic
and spirit, flexibility and motivation
 Able to keep accounts and records up to date in line with policies and standards along with statutory
Road Traffic Act regulations
 Developed excellent customer service, time management and listening skills
 Exhibited a collaborative, interpersonal style with a responsible attitude towards safe working practices
 Remained alert and observant for any situations of conflict, with the skills to handle or prevent matters
escalating as well as showing confidence to challenge people
 Displayed the ability to remain calm under pressure whilst delivering excellent service
 Able to memorise orders making sure each customer received the correct items
 Researched, negotiated and ordered a new dispatch systems, mobile phones and sim cards
 Complied with strict Health and Safety, Food Hygiene, Fire Awareness and Security procedures,
policies and standards
Six Five Nine Taxi LTD
Taxi Operator
 Responsible for taking calls from the general public and dispatching then to relevant drivers in the area

2.  Developed excellent communication, customer service and listening skills, as advised customers on
pick up times
 Answered customer enquiries efficiently and handled any complaints or difficult situations
professionally and in a timely manner, rarely escalating issues to the supervisor
 Built a genuine rapport with each customer, strengthening and enhancing the company perception and
reputation as well as effectively managing challenging customer queries and problems
 Demonstrated excellent communication, interpersonal and time management skills with the ability to
question customers confidently and work accurately under pressure
 Displayed a high level of focus and concentration when following instructions as well as demonstrating
speed and accuracy for performing repetitive tasks
 Complied with strict Health and Safety and Welfare procedures, policies and standards along with
statutory Road Traffic and Airport regulations
WRIGHTS IT SERVICE Self Employed
 Purchasing used computer systems from auctions
 Reconfiguring systems for send users
 Installing new and second hand computer systems into clients businesses and homes
 Fault finding and repairing computer systems and networks
Taxi Driver Self Employed
 Responsible for picking up passengers and taking them to their destination by the quickest and safest
route
 Responsible for keeping the vehicle clean and in a roadworthy condition
 Worked individually using own initiative as well as part of a team, fostering a strong team work ethic
and spirit, flexibility and motivation
 Able to keep accounts and records up to date in line with policies and standards along with statutory
Road Traffic Act regulations
Dominick Office Equipment
Show Room Sales
 Responsible for selling office equipment and stationary to general public and businesses
 As the first point of contact for the customers, displayed high levels of customer service and
professionalism, promoting the company products to all customers in a positive and enthusiastic
manner
 Answered customer enquiries efficiently and handled any complaints or difficult situations
professionally and in a timely manner, rarely escalating issues to the supervisor
 Responsible for entering confidential customer information onto a computer database, adhering to Data
Protection policies and displaying tact and discretion when dealing with confidential customer
information
 Behaved in a professional and effective manner when dealing with customers on the phone and face to
face, providing a first class service
 Built a genuine rapport with each customer, strengthening and enhancing the company perception and
reputation as well as effectively managing challenging customer queries and problems
 Demonstrated excellent communication, interpersonal and time management skills with the ability to
question customers confidently and work accurately under pressure
 Displayed a high level of focus and concentration when following instructions as well as demonstrating
speed and accuracy for performing repetitive tasks
Before this time I worked in Sales for Malden Timber, FR Stubbs as a Shop Assistant and key Cutter
Qualifications and Training
 Microsoft Certified Professional Windows 2000
 Proficient user of Mac OSX
 Proficient user of Linux Suse Linux Ubuntu
 Proficient user in all Windows desktop systems
 3 months work experience at ioko 365 whilst studying for mcp