Stephen Williams has over 10 years of experience in banking, customer service, and collections. He currently works as a Client Service Supervisor at First Financial, where he provides excellent customer service, manages operations and risk, and leads a team. Previous roles include Personal Banker at Citi Bank, Banker I at Us Bank, Concierge at Hyatt Regency, and Collector I at Macy's. He has a proven track record of leadership, relationship building, and goal achievement.

1. STEPHEN B. WILLIAMS
10160 Carnation Ct 513-560-3092
Florence, Ky 41042 Sbwilliams@gmail.com
Goal oriented individual who utilizes creativity, leadership and teamwork to design and
execute solutions that create customer value. Effective communicator with ability to create
marketing materials that convey value for both clients an end users. A consistent stretch
performer with unmatched experience as a strategic contributor to a leadership team and
superior experience managing multiple complex projects. A trusted resource who has
forged successful relationships as a partner and a “go-to” person throughout numerous
assignments.
First Financial: Client Service Supervisor
01/2015 – Current
• Processing of client transactions, standing out as a leader in client service for the
sales center.
• Providing reoccurring operations and sales support activities , such as completing
reports, ordering cash, balancing the vault, scheduling , managing client lists for
banking center team, etc.
• Providing risk management support, such as approving large checks, addressing
Reg CC holds and exceptions , completing audits, coaching and leading around fee
waivers and reversals, overdraft lists and charge offs, etc.
• Conducting hands-on training of new Client Service Advisers and Tellers (Time
based upon turnover in the Banking Center).
• Leading and coaching to successful achievement of high scores on the monthly Ops
report
• Provide leadership in the absence of the Banking Center Manager, especially as it
relates to risk management.
• Leading, coaching, collaborating with the banking center staff and manager to
achieve the operational, sales, and financial goals of the banking center.

2. Citi Bank: Personal Banker
02/2014 – 01/2015
• Leverage Citi's customer leads and other lead generation techniques (e.g., referrals,
community outreach) to identify new prospects and cross-selling opportunities with current
clients.
• Conduct outbound sales activities (e.g., phone out-reach, community events, meetings
with local businesses) to establish visibility in the community and drive business to the
branch.
• Execute integrated sales, relationship, and credit strategies that are aligned with the
branch's business plan.
• Cultivate partnerships with segment partners (e.g. Commercial and Small Business, Home
Lending, Financial Advisers, Citigold) to obtain and provide appropriately qualified referrals;
meet periodically with segment partners to review goals, discuss strategies, and solicit
feedback and coaching.
• Take ownership of the client experience including on-boarding and resolve service issues
as appropriate through follow-up from self and other Citi resources following client
transactions.
• Provide Tellers and other branch staff with coaching and guidance on products and special
programs, identifying client needs, and providing appropriate referrals.
.
Us Bank: Banker I
03/2012 to 02/2014
· Advanced knowledge of retail product philosophy, policy, procedures, documentation
and systems
· Proven customer/client service and interpersonal skills
· Strong mathematical, problem-solving, and negotiation skills
· Ability to adapt in a dynamic work environment and make independent decisions
· Advanced problem solving skills and the ability to work collaboratively with other
departments to resolve complex issues with innovative solutions

3. · Effective selling, cross-selling and referral skills
Hyatt Regency: Concierge
05/2011 to 03/2012
· Ability to adapt to work in a high pace environment
· Demonstrate ability to manage a flexible schedule
· Responsible for Making and confirming reservations
· Perform bookkeeping activities, such as balancing accounts and conducting nightly
audits
· Plan, Schedule the work of other employees.
· Answering inquiries pertaining to hotel services, guest registration, and travel directions,
or make recommendations regarding shopping, dining, or entertainment.
· Interacts and serves the customer demonstrating positive customer service skills
Macy’s: Collector I
08/2008 to 05/2011
· Primary responsibility is to determine reason for delinquency and negotiate payment
arrangements by effectively listening and communicating with past due borrowers
· Adhere to established Compliance guidelines