Janelle Ferro has over 15 years of experience in retail, customer service, and banking. She is currently a Teller Manager at Northern Bank & Trust Co where she supervises branch operations, ensures compliance with banking regulations, and conducts audits. Previously she was a Branch Supervisor at Georgetown Bank where she managed all retail operations, supervised staff, and handled cash transactions. She seeks a supervisory position that allows her to develop staff while helping a company grow.

1. Janelle Ferro
2 Turnpike St, N. Andover, MA 01845 | 978.677.8225 | JanelleFerro@gmail.com
Objective
A supervisory position that allows me to develop staff members while achieving both personal advancement and growth
for the company.
Skills & Abilities
LEADERSHIP
Proven leader with a strong work ethic, resulting in swift advancement to management and lead assignments throughout
my career.
MANAGEMENT
Experience in managing front line personnel to achieve success.
Actively train, mentor and supervise employees in customer service positions.
SALES/CUSTOMER SERVICE
Results-oriented team player with proven track record in delivering exceptional customer service.
15+ years of experience in retail positions including customer service, sales and customer support.
Experience
TELLER MANAGER | NORTHERN BANK & TRUST CO | AUGUST 2015- CURRENT
Provide branch supervision of retail operations.
Responsibilities include managing all the branch cash including cash shipments to the Federal Reserve Bank.
Responsible for ensuring compliance with BSA & CTR reporting, including but not limited to: monitoring large cash
transactions and monitoring suspicious cash transactions. In addition, performs daily CTR reporting within the
mandatory time frame.
Performs daily ATM and coin machine balancing and settlement.
Daily branch settlement.
Conducting branch audits including: tellers, vault, ARCAs, coin machine, and ATMs.
Responsible for month end paperwork, including paperwork to be collected and sent to the main office for auditing
purposes.
Conducting teller transactions accurately and solving any customer issues that may arise.
Ensures that every transaction is done within the bank's policies,procedures and regulatory requirements.
Performs any corrections needed for transactions done incorrectly and ensures that there is no negative impact to the
customer's account.

2. BRANCH SUPERVISOR | GEORGETOWN BANK | JUNE 2013 – AUGUST 2015
Promoted to Branch Supervisor of the flagship branch from Part Time Teller during tenure.
Supervise, train and mentor new employees in main branch.
Responsible for opening and closing of the bank and adhering to the safety procedures including alarms, vault settings,
internal safety signals, and dual control.
Assists with weekly work schedule to maintain efficient staffing levels, including monitoring traffic and volume to
efficiently keep costs down (i.e. control overtime).
Developed instant issue card program including: creating training manuals, training employees at all branches, and being
the troubleshooter for any problems.
Cross-trained with Customer Service/Platform for account opening; account maintenance; online banking/mobile
banking enrollment and troubleshooting.
Responsible for ensuring compliance with BSA & CTR reporting, including but not limited to: monitoring large cash
transactions and monitoring suspicious cash transactions. In addition, performs daily CTR reporting and corrections
within the mandatory timeframe.
Provide branch supervision of all retail operations.
Performs daily ATM and coin machine balancing and settlement, and any related service issues.
Daily branch settlement.
Conducting all branch audits including: tellers, vault, safe deposit boxes, negotiable instruments, lending, monetary
instruments, and debit/ATM cards.
Responsibilities include managing all the branch cash including cash shipments to the Federal Reserve Bank.
CASH OFFICE SUPERVISOR | BUILDING 19 ½ | MAY 2012 – OCTOBER 2013
Provided service desk assistance to customers and employees; promoted to acting Department Manager supervising the
entire store.
Responsibilities included opening and closing of Retail store; responsible for cash handling; deposit preparation; banking;
store reporting; liaison with head office for management notices; stocking; organizing and ordering for merchandise;
weekly store payroll.
Member of the Safety Committee.
PERSONAL CARE ASSISTANT | LIFE LINKS | APRIL 2010 – SEPTEMBER 2012
Provided personal care to disabled adult.
Responsibilities included assisting with physical activities, personal hygiene needs, medication intake and meals.
MOTOR ROUTE DRIVER | LOWELL SUN | APRIL 2007 – SEPTEMBER 2009
Distributed the daily home delivery of 250 newspapers.
Responsibilities included billing and tracking of payments; handling customer complaints.
ASSISTANT MANAGER | CHOP CHOP/DISC GEAR/BLO-PENS | MAY 2001 – JUNE 2002
Supervised staff of 15 employees.
Responsibilities included scheduled staff; weekly payroll; sales reporting; hiring and firing of employees; responsible for
deposit preparation; handled store cash.
SERVICE DESK REP | MEIJER | MAY 2001 TO FEBRUARY 2002
Provided customer support.
Responsibilities included handling returns and exchanges; customer complaints; customer transactions.
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3. Education/Certification
GENERAL STUDIES | JUNE 2000 | BILLERICA MEMORIAL HIGH SCHOOL
General Studies
BAI FINANCIAL SERVICES
Successfully completed coursework related to Banking regulations; Retail Sales & Service; Retail Operations
CENTER FOR FINANCIAL TRAINING
Supervision 104
AMERICAN BANKERS ASSOCIATION
Successfully completed coursework related to Banking regulations; Retail Sales & Service; Retail Operations
Licenses
NOTARY PUBLIC
Massachusetts expires July 29, 2022
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