Meghna K Dedhia is seeking a responsible position in a reputed organization where she can utilize her skills and accomplish goals. She has over 8 years of experience in customer service roles at Kotak Securities Ltd. and ADFC Pvt. Ltd. (HDFC Bank). At Kotak Securities, she spearheaded account activations, managed teams of 10-15 members, and received several awards for her performance. Previously at ADFC Pvt. Ltd., she handled inbound calls and cross-sold various banking products. She has a B.Com degree and PGDBA and is proficient in English, Hindi, Gujarati, Kutchi and Marathi.
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Présenté par Fanny CLAVEL, Chef de produit Nebula Zyxel France
Roorkee College of Engineering was launched and promoted by chartered Accountant S.K. Gupta in 2010 with a view to provide high quality technical education to the regional aspirants in general and localite rural poor in particular.
Our infrastructure, facilities, teaching methodologies & academic make sure that RCE retains a special place in the academic landscape of northern India and in the hearts of those who live, study & teach here. RCE emphasizes on emerging technologies, innovative thinking, teamwork, entrepreneurship, overall development and the importance of partnerships and global outlook. Our students are sought after by employers, and making a difference in our cities and communities for well over a decade now. We at RCE are forever committed to help you realize your career ambitions & unlock your true potential
MVC 6 - the new unified Web programming modelAlex Thissen
Presentation for Dutch Microsoft TechDays 2015:
With ASP.NET 5 comes MVC 6 with a programming model that unifies Web Pages, MVC and Web API. Each of these has been rebuilt to reflect Microsoft's vision of lean and composable web applications. In this session you will see the changes that have been made to the programming model. We will cover topics such as the new POCO controllers, View Components, dependency injection and much more. Plus, you are going to see the significant changes to the ASP.NET runtime on which MVC 6 is built.
1. Meghna K Dedhia
Mobile: 7719974007~ E-Mail: maggeegal@yahoo.co.in
Seeking a responsible profile in a reputed organization where I can utilize my skills efficiently and also get
enough opportunities to accomplish personal and professional goals
CAREER OVERVIEW
Formerly was associated with
Kotak Securities Ltd., Deputy Manager – Customer Service
A result-oriented leader expertise in leadership quality and team handling skills along with enhancing overall
organizational growth and performance. Proficient in training and supervision of personnel, making MIS reports and
presentations, implementing desired methods to achieve given targets. Experienced in setup of new team and
process, handling inbound and outbound calls, retaining clients, resolving branch queries. Possess excellent
interpersonal, communication & organizational skills with proven abilities in team management.
ADFC Pvt. Ltd. (HDFC Bank), Phone Banking Officer – Customer Service
Executive with strong communication and customer service skills. Able to work in a dynamic and demanding
environment. Patient and tactful but with a reassuring manner towards clients and handling client complaints and
resolving the same within defined TATs.
ORGANISATIONAL SCAN
Kotak Securities Ltd., Mumbai Feb’10 to Feb’13
Deputy Manager – Customer Service
Assignments Handled with Key Responsibilities:
Deputy Manager – Customer Service March’11 to Feb’13
Spearheaded and streamlined the accounts activation desk
Managing inbound and outbound calls and day to day on floor activities
Setting up of new integrated process and making it success
Escalating queries and complains to branch heads and taking regular follow ups
Monitoring and tracking monthly/daily targets set for agents
Maintaining and making daily/monthly reports, MIS, presentations
Identifying process gaps and re-engineering them to suit business requirements
Attending monthly review meeting to discuss and improve the present situation of work with business heads
Focusing on the quality improvement of individuals and giving performance feedbacks
Escalation / Query management
Testing and managing dialler calls
2. Managing leaves of employees, planning and organising outings and recreational activities for team
Conducting Training for new joinee’s and to the existing team members whenever required for
Regular team review / meetings to provide feedback on growth / improvement to team members
Managing a team of 10-15 members
Executive – Customer Service Feb’10 to March’11
Inbound calls related to share trading, account information, charges and brokerage queries or calculations
Resolved queries received from PAN India Branches under Branch desk
Handled SAC desk and retained clients from account closures
Following up with branch and back offices to resolve client issues
Guiding clients to online website and encouraging for online trading
Responsible for processing all customers request and complaints are resolved within the TAT
Maintaining data required for monthly MIS’s
Handled Surveillance about the trades made by customers and reporting the same to BO.
Analyzing complains received and suggesting process changes when required
Attending walk-in clients for updation, verifying documents or any other client concern
ADFC Pvt. Ltd. (HDFC Bank), Mumbai April’08 to Feb’10
Phone Banking Officer – Customer Service
Handling inbound calls of HDFC bank clients related of account information and general queries
Servicing Imperia, preferred and classic clients calls and complaints
Attending calls of clients on complain desk
Cross selling loans, fixed deposits, credit cards, recurring deposits, gold cards, insurance
Maintaining high level of quality parameters to achieve high standard of customer satisfaction
Attend trainings provided by organisation
Accepting responsibilities as and when delegated by supervisor
Discussing process improvement techniques to extend better customer service
SCHOLASTICS
Qualification Year University Institute Percentage Secured
B.com 2006-2007 Mumbai University Lala Lajpat Rai College 70%
H.S.C 2003-2004 Maharashtra State Board Lala Lajpat Rai College 72%
S.S.C 2001-2002 Maharashtra State Board
V.N Sule Guruji School of
I.E.S 64%
Additional Qualification: PGDBA from L.N Welingkar’s institute
3. ACHIEVEMENTS
Achieved Gold Medal for securing HIGHEST MARKS IN SUBJECT OF ACCOUNTS in final year of B.com
Was certified as BEST RETENTION AGENT at Kotak Securities Ltd.
Certificate of EXCELLENCE for being achiever of the quarter Oct-Dec 2010 at Kotak Securities Ltd.
Awarded as BEST TEAM LEADER at Kotak Securities Ltd.
Was certified with MAXIMUM CLAP OF THE DAY at Kotak Securities Ltd.
Achieved certificate for winning THE TONE & MANNER COMPETITION Kotak Securities Ltd.
PERSONAL SNIPPETS
Date of Birth : 1st October, 1986
Address : 209- B/8, Devi Sadan, Dr. Ambedkar Road, Matunga (C.R.), Mumbai-400019
Linguistic Abilities : English, Hindi, Gujarati, Kutchi and Marathi
Marital Status : Married