1. Malwina Kapczynska
Phone: +44-07792539857
Email: malwkap84@gmail.com
Professional Profile
A highly capable and self-motivated person who has recently graduated with a BSc (Honours) – Majoring in
Business and who has a successful employment record in responsible administration, hospitality and
customer service roles. Conscientious in all activities and with a strong personal work ethic which gives
employers the confidence to know that all work will be carried out to the highest of standards. Excellent
interpersonal and communication skills, enjoys interaction with others and has the ability to work
collaboratively to reach goals. Strong IT skills, organised and efficient and with the attention to detail to
ensure accuracy. A quick learner, who responds enthusiastically to the challenge of developing new skills
and expertise.
Career Aim
To gain a position such as Accountant Assistant that will allow me to continue to develop the knowledge,
skills and experience gained during my study and my internship and to build a successful career within the
accounting field.
Education and Qualifications
BSc (Honours) – Majoring in Business Birkbeck University (2016)
Programme of Study
Financial Management, Taxation, Advanced Management Accounting, Financial Reporting, Commercial Law
or Business, Introduction to Accounting, Quantitative Methods (All eligible for ACCA/AAT/CIMA exemptions)
Feb – Oct 2015 ACCOUNTING INTERNSHIP
Capital Business Links Ltd, Ealing Broadway, London
• Successfully completed an internship and gained experience as an Accounting Assistant in the following
o Accounts preparation for limited companies
o Preparation of management accounts
o Liaison with clients as required
o Reconciling bank accounts
o Processing sales invoices, receipts and payments
o Preparing VAT returns for review
o Business tax returns
o Personal tax returns
o Book-keeping
o Daily use of Excel
Career Summary
2010 - Present IT SERVICE DESK ANALYST/SENIOR ANALYST
Cyntergy Information Technology and Services, Sunbury-on-Thames
• Providing customer service at the centralised service desk supporting store and head office user base
• Applying advanced knowledge of Microsoft products, HEAT call logging system and client account
systems to provide technical support for users or web-based applications, till and back-office systems
and a multitude of software packages
• Prioritising tickets, resolving issues where possible, or escalating to the relevant IT Department
• Logging all queries, updating call records and ensuring customers are kept informed of progress
• Identifying critical issues or repeat incidents and referring to appropriate personnel for investigation
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2. • Arranging for engineers to visit sites when faults cannot be fixed remotely and arranging for hardware
replacement or other requirements to support engineers once on site.
• Dealing with Internet Service Providers to resolve faults in compliance with Service Level Agreements
• Acting as point of contact for all escalations and raising escalations where a supplier fails to meet SLAs
• Troubleshooting technical issues and investigating procedural problems
• Ensuring cases are updated throughout the process
• Conducting ticket quality checks
2009.2010 SALES ASSOCIATE
Selfridges, Oxford Street, London
• Provided the excellent level of service required by Selfridges and consistently exceeded all sales targets
• Promoted sales through in-depth product knowledge and creative merchandising
• Contributed to business profitability through astute stock control and monitoring of levels
• Led the sales team and improved productivity through comprehensive induction for new staff
• Handled customer queries calmly and resolved any issues to ensure customer satisfaction
2008.2009 SUPERVISOR
Galler Chocolate Bar, Westfield Shopping Centre
• Managed and coordinated the day to day running of the busy café
• Ensured the delivery of a top level hospitality service
• Applied strong leadership skills to train and mentor and developed a high performing, skilled team
• Ensured excellent standards of hygiene and presentation within the bar and that all aspects met health
and safety and legislative requirements
• Responsible as key holder for closing/opening duties and for cashing up at the end of service
2007.2008 SUPERVISOR
DP Cappuccino Espresso, Excel Exhibition Centre
• Supervised and coordinated a team of 30 staff across two café’s and a number of mobile units
• Responsible for the recruitment, training and development of all taff
• Proactively promoted the business through various high profile events such as Good Wood Festival of
Speed, Good Wood Revival and Frieze Art Fair
2006.2007 TEAM LEADER
Silver Service Catering/ASAP/Key Stone/Berkeley Scott - Various Locations
• Coordinated and directed teams to deliver high quality and efficiently run hospitality events at high
profile venues such as Harrods, The House of Commons, Alexandra Palace and The Hilton
• Provided high calibre silver service at a range of venues
2005.2006 OFFICE ASSISTANT
Penal Department, Court of Justice, Warsaw, Poland
• Provided administration support including database administration,filing, photocopying and typing
• Acted as first point of contact at reception and managed telephone and email traffic
• Maintained efficient and timely support in the busy and often high pressured office environment
IT Skills: Microsoft Word, Excel (Pivot Table, Vlookup and others) PowerPoint and Outlook
Languages: Fluent English and Polish
References are available on request
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