Desmond Grenardo is seeking a new position and has over 15 years of experience in customer service and leadership roles. He has a proven track record of managing mailroom and shipping departments, including supervising staff. Grenardo has extensive experience operating various mailing systems and tracking packages. He is skilled in areas such as project planning, problem solving, and communication. Grenardo holds a high school diploma and has taken courses in bookkeeping and business management. His resume demonstrates a history of successfully leading operations and meeting tight deadlines.

1. Desmond Grenardo
1 Barnard Pl. Elizabeth, NJ, 07208
grenardo@yahoo.com
201-874-8144
EXECUTIVE SUMMARY
An Enterprise Services Professional with more than 15 year experience with a proven record of excellence in customer
service and leadership. Adept communicator and analytical thinker with proven ability to develop and supervise cross-
functional teams in a fast-paced environment. I am an efficient team player with major strengths in planning, problem
solving, staff inclusion, and communication.
Core Technical and Skill Areas
 PeopleSoft  Projection planning
 Pitney Bowes Arrival System  Vendor management
 Pitney Bowes Meter Machines  Procurement
 FedEx operational efficiencies  Microsoft Office Suite
 Neopost postage machine  Mainframe Applications
PROFESSIONAL EXPERIENCE
Brown Brother Harriman & Co. – Jersey City, NJ 9/04-03/15
MailroomSupervisor (2010-2015)
MailroomAssociate (2004-2010)
 Operated and trained staff on Bell & Howell Master Mailer, Pitney Bowes Mailing Systems, FederalExpress
Powership and DHL Easy Ship
 Supervised the shipping/receiving department and import/export department to include eight employees
 Managed annual 1099 Tax & TEFRA statement processing while meeting or exceeding expected deadline
 Supervised on site external messenger service and all delivery drivers including problem resolution and logistics
 Maintained or exceeded customer guidelines to ensure satisfaction
 Handled customer requests for special deliveries, shredding bins, supplies and equipment
 Managed request and setup for PA system,LCD’s,laptop’s projection screen and DVD player etc.
 Reviewed work flow schedules and provided proper staffing coverage
 Performed all functions of Mail Services; mail distribution, incoming/outgoing mail, statement mailing, controllable
processing, filing, internal runs, reporting and courier duties
 Handled all incoming office supplies and proprietary stock inventory and distribution for the NJ location.
 Coordinated mail sent between New York, New Jersey and Boston
 Tracked and monitored daily and monthly volume reporting and processed vendor invoices
 Collaborated with interdisciplinary teams throughout the organization on process improvements and cost saving
initiatives
 Held staff accountable for ensuring safe and timely transportation of merchandise
 Promoted team building by providing timely feedback to staff.
 Created training booklets to help staff members learn the functionalities of Pplus Purchasing System and Arrival
Tracking System
 Provided support as needed for facilities, event planning and reception
 Liaised between internal departments with the Corporate Action and Clearing Corporation (DTCC) and messenger
services
 Assisted in leading operations through two major incidents resulting in no loss of service
 Demonstrated the ability to shift resources and provide client service to both onsite and numerous offsite locations
with no service interruptions
 Created written procedures and standard operating plans for Mail Services.

2. Desmond Grenardo
1 Barnard Pl. Elizabeth, NJ, 07208
grenardo@yahoo.com
201-874-8144
Page 2
Cambridge Corporate Services for Morgan Stanley – NewYork, NY 8/01-9/04
Incoming Department Assistant Supervisor
 Ensured the performance standards were met for the Inbound Courier area Prepared performance plans, annual
reviews, and interviewed and hired staff
 Supervised all delivery drivers to include problem resolution and logistics
 Promoted a positive customer relationship through high quality service and quick reaction to
client concerns
 Tracked all incoming and outgoing package using the Pitney Bowes Arrival System
 Implemented suggested process improvements
 Managed 4 employees on their daily duties
 Held staff accountable for ensuring safe and timely transportation of merchandise
 Operated and maintained the postage machine (E100)
 Created and implemented employee productivity spreadsheets and timesheets.
 Prepared cross-training schedules for employees.
 Created daily productivity summary reports for Senior Management.
City Sprint Corporate Servicesfor Morgan Stanley – NewYork, NY 6/99-8/01
Prospectus Department Coordinator
 Interacted with clients either by phone or e-mail to resolve issues with receiving a prospectus.
 Maintained records of new and old deals
 Supervised department in the absence of the manager
 Processed weekly payroll using Microsoft Excel
 Maintained prospectus and insert
EDUCATION
School of Small Business Management - N.Y, N.Y. (Bookkeeping & Consumer Skills)
Christ Church Secondary School (High School Diploma) – Georgetown, Guyana
ACCOMPLISHMENTS
 Hand selected by Management to managed annual 1099 Tax & TEFRA statement processing
 Average tenure of employees exceeded 5 years