1. support
Twyla Ellis
Phone: 469-955-3520
E-mail: fredrickellis@att.net
Website: [Type your website]
Objective:
To obtain a position where I can maximize my multilayer of management skills, quality assurance,
program development, training experience, customer service, and my successful track record in
Supervision.
Education-Richland College Business Management (Current Student)
W.H. Adamson High School (1979-1983)
Accomplishments:
Certified Faith Base Counselor
Certification of Completion for Trapeze- TM 302 Fixed Route Dispatch Operations
Certificate of Appreciation – Career Day
Certificate of Appreciation- Customer Service
PHI THETA KAPPA
Experience:
Bus Dispatch Supervisor ( 11/30/2007 – Currently)
Bus Operator (11/30/1998 – 06/12/2007)
Transportation Honor Guard ( 09/2009 – Currently)
Dallas Area Rapid Transportation (3021 Oak Lane, Dallas, Texas 75226)
Performs supervisory duties related to directing bus operators and fixed route bus services, As
the gatekeeper of communications I provide radio communication by coordinating the day-to-day
operation of the Dallas Area Rapid Transit's (DART) bus service. Assures compliance with all
applicable rules and procedures in the delivery of service to assure a safe and efficient
operational transit system.
2. Resume: support
Skills
Communication - Deals with internal and external customers at all levels via telephone and
email, Transit Master Communication Radio System to ensure successful communication via
actively listening and probing questions.
Problem solving - Resolves in-depth a variety of inquires from bus operators, field
Supervisors, Transit Police, Customer Service, all Departments within DART. In a methodical
manner, independently, and with internal and external partners to find appropriate resolutions,
with efficiencies and a high level of quality.
Team Player - Enjoys sharing knowledge and encouraging the development of others to
achieve specific team goals.
Planning and organizing - Refined planning and organizational skills that balance work, team
support and meet expected responsibilities in a timely and professional manner.
Systems knowledge – Transit Works, Transit Master, Trapeze10. Experience in preparing
and analyzing reported data for upper management with accuracy, In addition, meet expected
timescales.
Page 2 | [Type your phone number]
![support
Twyla Ellis
Phone: 469-955-3520
E-mail: fredrickellis@att.net
Website: [Type your website]
Objective:
To obtain a position where I can maximize my multilayer of management skills, quality assurance,
program development, training experience, customer service, and my successful track record in
Supervision.
Education-Richland College Business Management (Current Student)
W.H. Adamson High School (1979-1983)
Accomplishments:
Certified Faith Base Counselor
Certification of Completion for Trapeze- TM 302 Fixed Route Dispatch Operations
Certificate of Appreciation – Career Day
Certificate of Appreciation- Customer Service
PHI THETA KAPPA
Experience:
Bus Dispatch Supervisor ( 11/30/2007 – Currently)
Bus Operator (11/30/1998 – 06/12/2007)
Transportation Honor Guard ( 09/2009 – Currently)
Dallas Area Rapid Transportation (3021 Oak Lane, Dallas, Texas 75226)
Performs supervisory duties related to directing bus operators and fixed route bus services, As
the gatekeeper of communications I provide radio communication by coordinating the day-to-day
operation of the Dallas Area Rapid Transit's (DART) bus service. Assures compliance with all
applicable rules and procedures in the delivery of service to assure a safe and efficient
operational transit system.](https://image.slidesharecdn.com/a4509345-1ef1-40af-b470-cd6dc1bf7a16-161205215406/85/MY-RESUME-1-320.jpg)
![ Resume: support
Skills
Communication - Deals with internal and external customers at all levels via telephone and
email, Transit Master Communication Radio System to ensure successful communication via
actively listening and probing questions.
Problem solving - Resolves in-depth a variety of inquires from bus operators, field
Supervisors, Transit Police, Customer Service, all Departments within DART. In a methodical
manner, independently, and with internal and external partners to find appropriate resolutions,
with efficiencies and a high level of quality.
Team Player - Enjoys sharing knowledge and encouraging the development of others to
achieve specific team goals.
Planning and organizing - Refined planning and organizational skills that balance work, team
support and meet expected responsibilities in a timely and professional manner.
Systems knowledge – Transit Works, Transit Master, Trapeze10. Experience in preparing
and analyzing reported data for upper management with accuracy, In addition, meet expected
timescales.
Page 2 | [Type your phone number]](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)