1. Resume
Melissa Schramm
7150 Smiling Wood Lane, Hou., Texas 77086 #832-347-5296
email: melisa.schramm@gmail.com
Qualification Summary
Highly personable Service Professional with over twenty years of experience in
account
management, sales processing, purchasing, logistics, DOT Certification,
administration,
and accounting (A/P & A/R) within the construction, manufacturing
and telecommunication industries.
∙ Talent for identifying customer needs and presenting appropriate company
product and service offerings.
∙ Demonstrated ability to gain customer trust and provide exceptional follow-up
leading to increased repeat and referral business.
∙ Track record of assisting in the design and implementation of reporting.
procedures that reduce labor costs and improve customer-satisfaction ratings.
∙ Expertise in resolving escalated customer service issues.
∙ Secured numerous company achievements awards for delivery of exceptional
customer service.
∙ Proficient with Microsoft Office Systems, Quick-Books, Peach Tree and Excel.
Professional Experience
Oilfield Truck Rigging/Pickup Equipment, Inc. - Houston, Texas
2012 thru present
Administrator, Customer Service, Logistics, Purchasing:
Covered all positions to assure customer satisfaction; accounting, banking, tax reports,
purchasing, handled all personal affairs for owner, sales, etc. Helping a friend take over
running and monitoring company functions. Distributor for upfitting service trucks in the
oilfield industry.
Picco Coatings - Houston, Texas

2. 2006 thru 2012
Sales, Customer Service, Logistics, Purchasing:
Excelled in all positions to better customer service and profitability for company.
Reason for leaving: Help a friend take over running and monitoring company functions.
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NCI Building Systems - Houston, Texas
2001 thru 2006
Reason for leaving: Laid-Off (Company re-organization and buy-out)
Corporate Purchasing Agent: Converting requisitions into purchase orders for plants
located in Atwater, Ca., Tallapoosa, Ga., Mattoon, Illinois, Lexington, Tennessee and
Monterrey, New Mexico, assuring correctness for expediting consignment inventory for
plant stock used for customers orders. Performed as liaison between purchasing agents,
sales personnel and suppliers assuring items arrive on a timely manner. Locating pricing
for items requested by purchasing agents at 3 different plants, communicating
information compiled from plants to suppliers for preparing, consignment usage for that
period. Researching & correcting problems between distribution facilities & plant
personnel.
Transportation Coordinator: Responsible for assigning building loads for NCI jobs
delivering out of two Houston, Texas plants, Monterrey New Mexico Plant and Stafford,
Texas plant. Coordinating and negotiating pricing, delivery instructions, terms of
payment, scheduling the common carrier at each plant and the customer/erector or
general contractor. Preparing all freight plans for NCI plants, previously listed, that were
responsible for delivering materials to all jobsites. Handled claim deliveries, coordinated
with the customer service department. Coordinated all information with all departments
necessary to assure customer satisfaction.
Collins Voice & Data - Houston, Texas
1996 thru 2001
Reason for leaving: Owner retired and sold company
Sales Executive: Responsible for contacting and developing outside sales for a company

3. that supplies Lucent Telephone Systems(Avaya (or) Southwestern Bell). In addition to
sales, I was accountable for order entry, receiving and distribution of all order I generated.
Reported directly to the President/Owner.
Accomplishments- generated a total of $200,000./mthly. in sales from new customer
base within the first year. I created marketing techniques for potential customers. Also,
I created professional bid presentations to customers. Assisted in the organization of
office personnel to ensure accurate receiving and distribution of all orders.
Professional References:
Susan Quave #832-259-1676
Amy Owens # 281-841-8207
Mario Arredondo #281-847-7614