1. COVER LETTER
To whom it may concern:
To provide you with a quick overview of my current portfolio, the mostimportant part
of my job is to ensure excellent customer service and staff performance.. I have
always invested a huge amount of time in creating structure for my teams, by
ensuring processes and procedures are up to date, by coaching, mentoring and
providing extensive training to my staff, as I believe it is vital for their career and
personal growth. In addition to that, I have 7 years' experience within the Human
Resources area. All performance appraisals,recruitment and performance
managementprocesses are carried out by myself for my staff with minimal
assistance from our HR department. My passion has always been in HR and in my
current role I have been very lucky to get the exposure within the HR department.
I have been privileged to be a part of one of South Africa's largest Law Firms for the
past 7 years. I have a huge amount of experience within various fields, ranging from
managementwithin Office Administration, Reception (Client Services Division),
Electronic Data Processing Department, Human Resources, Fleet / Dispatch
department and within the firm's Postal and Print Room Departments. Currently I
am in charge of managing four different departments with a complimentof 30 staff
members in total that report to me directly with two supervisors supporting me in my
role as Team Leader.
Please find attached my curriculum vitae for your attention. Please do not hesitate
to contact me should you require any additional information.
Yours sincerely
Brenda Stapelberg
Mobile: 076 453-2662
Brenda Stapelberg
Mobile - 076 453 2662

2. 1
PERSONAL INFORMATION
SURNAME Stapelberg
NAME Brenda
POSTAL ADDRESS: PO Box 2928
Fourways
2055
DATE OF BIRTH 3 July 1977
NATIONALITY South African
TELEPHONE NUMBER 076 453-2662
DRIVERS LICENSE Yes (code 08)
Own Transport
LANGUAGE Fluent in English / Afrikaans/
Spanish (fair)
MARITAL STATUS Married
PERSONAL CHARACTERISTICS
 Excellent relationship building skills - Enjoy working with people
 Extensive Human Resources (recruiting) experience
 Able to maintain confidentiality in the work place
 Excellent command of English and Afrikaans (Fluent in both)
 Excellent planning and organisational skills / attention to detail
 Work well in a team (and on my own)
 Can manage difficult situations
 Handle highly stressed environments calmly
 Knowledge of systems and processes
 Flexible, adapt easily
 Ability to work under pressure in a fast paced environment
 Client focused – Concentrating on Client Services ensuring the best possible service
 Ability to deal with clients and resolve their complaints with ease
 Highly motivated
 Going the extra mile and assisting other departments where necessary
 Excellent coach / mentor / trainer

3. 2
EDUCATION
LAST SCHOOL ATTENDED: Gelofte High School (Durban)
STANDARD PASSED Matric
YEAR 1995
COLLEGE Pinetown Technical College
CERTIFICATE OBTAINED N4 Tourism Certificate
YEAR Jan 1996 - Dec 1996
CURRENT EMPLOYMENT
CURRENT EMPLOYER Webber Wentzel
PERIOD OF EMPLOYMENT September 2008 - Present
POSITION GENERAL OFFICE TEAM LEADER
REPORTING TO: Senior Procurement Manager / Head of Department
DUTIES
I was in charge of various different areas throughout my employment at Webber Wentzel. Below please find a
summary of the various areas I managed.
ELECTRONIC DATA PROCESSING DEPARTMENT (EDP) (Managing 6 staff members within this department).
Managing day to day operations within the department
Updating time schedules for staff
Handling queries or complaints relating to the EDP department
Management of staff (performance appraisals and performance issues - disciplinary hearings etc)
Signing and checking of overtime sheets and Travel claims on a weekly and monthly basis.

4. 3
RECEPTIONISTS (Managing 6 Receptionists within this department)
Daily checks on staff and their performance - handling performance management when necessary
Performance Appraisals for staff
In charge of ordering and purchasing uniforms
Daily checks on boardrooms, ensuring all bookings and catering is done for various meetings
Management of reception staff, ensuring correct uniforms are worn at all times and daily duties are carried out.
Handling all queries and Complaints relating to Reception
Ordering of flowers for the reception area (all three buildings)
GENERAL OFFICE - (10 Staff members within department)
Postal Services, Courier, Internal and External deliveries (Docex and Post Box renewals)
Daily management of staff members as well as performance management (disciplinary hearings) when
necessary
Management of x2 Supervisors and providing them with support relating to their various teams
Performance appraisals for all General Office staff
Managing the Archiving system (MetroFile)
Dry-cleaning Service - outsourced, however collections and deliveries are handled by ourselves.
Monthly Reports
Signing off on all invoices relating to the General Office
MESSENGERS / FLEET MANAGEMENT - (16 Staff members within department)
Arrange for Vehicles to go in for services or repairs when necessary.
Prioritising deliveries
Ensuring daily checks are done on vehicles and all faults / damage are recorded.
Managing staff and supervisor (including performance management for all staff)
Handling queries relating to deliveries / collections ensuring Service Excellence
Vehicle registrations – keeping it up to date, overseeing Supervisor and provide assistance
Accident Claim’s – dealing with insurance company

5. 4
STATIONERY DEPARTMENT -
(2 staff members within this department)
Stock Control and managing ordering process
Stock Control and replacement for the following:
Stationary
Bar Products
Beverages
Cleaning Products – oversee ordering and stock
Signing and approving orders and invoices from suppliers
Meeting regularly with suppliers
Managing of staff (performance management etc)
Monthly Reports (stationery orders/Stationery usage/ Any problems or queries relating to stationery)
Performance appraisals and performance management
Continuous monitoring and price comparisons relating to stationery costs - keeping costs low.
Arranging for contractors to come out and repair lifts.
PRINT ROOM - (2 staff members within this department)
Bulk photocopying and Printing Room
Monthly reports - amount of photocopying/printing/binding etc
Performance management of staff where necessary as well as quarterly performance appraisals
ADDITIONAL DUTIES
Extensive Recruitment for all departments mentioned above (working closely with HR)
Budget Control for all my departments
Updating the Firm's Intranet for the Facilities and Logistics Department
Provide Induction Training for all new staff members, covering all Facilities and Logistics areas (Bar, General
Office, Reception, Switchboard, Print Room, EDP, Float Secretaries, Canteen, Building Security, Messengers,
Cleaners, etc)
First Aid Assistance to all staff

6. 5
Standing in for Client Services Manager when she was on leave or away from the office.
Assisting with Safe Custody
Dealing with highly confidential matters
Prepare a range of reports on a monthly basis for all departments
First Aid kits – Manage and order items for first aid kits as well as blood pressure devices and defibrillators for the
sick rooms and oversee staff that replace items regularly
Manage SLA’s with all suppliers
Monthly Telephone reports for my 4 departments
Assisting with arrangements with Team Building events
Occasional assistance with personal duties for management.
Arranging of Team Building events for my various departments
Occasionally assisted the Client Services Department as well as Safe Custody Department
Safe Custody
PREVIOUS EMPLOYMENT HISTORY
NAME OF EMPLOYER CQS Technology Holdings (Johannesburg)
PERIOD OF EMPLOYMENT November 2007 - 31 August 2008
POSITION PA/Secretary to Director and Managing Director
DUTIES: Advanced knowledge on MS Office Package
Minute Taking
Extensive Travel / Accommodation arrangements for the
Managing Director, Director and various consultants who
often travelled.
Answering and transferring of calls to Director/Managing
Director
Handling all complaints/general queries
Filing/Faxing/Emailing/
Meet and greet clients
Ensuring smooth running of the office
Assisting receptionist occasionally in answering calls
PA duties for Managing Director and extensive PA duties
for Director and his family.

7. 6
NAME OF EMPLOYER Stratex Networks (Midrand, Johannesburg)
(TELECOMMUNICATIONS COMPANY)
PERIOD OF EMPLOYMENT November 2004 – October 2007
POSITION PA/Secretary to Director
Managed the general day-to-day running of the office as
most of the staff members travelled.
Extensive travel arrangements for 8 staff members who
continuously travelled into Africa and around South
Africa (Hotel accommodation / Car Hire / Airline ticket)
Also assisted with travel arrangements and shuttle
services for Directors from other countries while visiting
South Africa.
Budget control
Petty Cash Control
Ordering of all stationery and Office equipment for the
entire office.
Assisted in answering phones in the absence of the
receptionist
Welcomed clients to the firm
Various Personal Assistant duties for the Director.
NAME OF EMPLOYER AdvanceNet (Paulshof)
(IT Company)
PERIOD OF EMPLOYMENT April 1998 - October 2004
POSITION Departmental Secretary / HR Officer / PA to Operations
Manager
DUTIES: Assisted a team of 9 consultants with day to day
work.Typed out all correspondence for department
(including faxing, emailing, answering calls, taking

8. 7
messages, booking meetings) HR duties – typing out of
increase letters, assisting in disciplinary warnings by
taking notes, typing out all communication. Ensuring all
filing is kept up to date for the departments. Extensive
data capturing onto our CRM system for the entire firm.
Extensive document scanning and saving them under
each staff member’s electronic file (Company System).
Extensive PA duties for the Operations Manager
and her family.
REASON FOR LEAVING: Was offered a better employment opportunity
NAME OF EMPLOYER On Tap (Durban)
PLUMBING AND HARDWARE COMPANY
PERIOD OF EMPLOYMENT February 1997 - Dec 1997
POSITION Office Secretary / Administrator
DUTIES Welcome clients, Invoicing, faxing, answering
Telephone calls, Filing, Collecting and Distributing post,
ensure tidiness of store room and front office. Ordering
of stationery for the office.
Reason for leaving Relocated from Durban to Johannesburg
NAME OF EMPLOYER Pizza Pan (Durban)
(PIZZA RESTAURANT)
PERIOD OF EMPLOYMENT December 1995 – December 1996
POSITION Sales Person
DUTIES Welcome clients,
Place orders,
Ensure complete hygiene in the shop and Kitchen area.
Ordering of all necessary ingredients
Ensure client satisfaction.
Managing complaints,

9. 8
Cash up at the end of the afternoon or evening shifts.
This was a part-time position as I was in college at the time (Tourism)
TRAINING COURSES
1. Tourism - N4 Certificate - Jan - Dec 1996 (Pinetown Technical College - Durban)
2. MS Office Suite - (Excel, MS Word, PowerPoint) - March 1998 (Majuba College - North West)
3. Excel Training (intermediate training course)
4. PA course
5. Reception course
For More training courses, please see below under learning and development.
LEARNING AND DEVELOPMENT
pdfDocs Workshop
SSSS 1: Telephone Management Skills
SSSS 2: Enhanced Relationships with Colleagues
pdfDocs Level II Workshop
SSSS 3: Emphathy and Listening Skills
Word Workshop
SSSS 4: Communication Skills
SSSS 5: Conflict Handling Skills
Core Corporate Lectures
SSSS: Additional Conflict Handling Skills
SSSS 6: Business Writing Skills
Leadership Growth Program
Diversity Awareness Training: Why is Transformation Necessary?
Diversity Awareness Training: Multi - Generational Work Forces
FileSite/WorkSite Workshop
Outlook Workshop
Windows 7
WW Practice Manual

10. 9
Diversity Awareness Training: Cultural Diversity
Diversity Awareness Training: Gender Diversity
Diversity Awareness Training: Responding & Commiting to Change
Leadership Development Programme - Module 1: I Lead
Leadership Development Programme - Module 2:I Communicate
Leadership Development Programme - Module 3: I Lead a Team
Leadership Development Programme - Module 4: I Enable
Performance
Leadership Development Programme - Module 5: I Optimise
Capacity
Leadership Development Programme: What Have I Learnt
Office 2010
First Aid & Trauma Training
Super User Training
Super User Training
People Management and Leadership
Essential Assertiveness
Service Excellence
Insights & Strategy Formulation
Disciplinary Procedure Training