This document is a resume for Matthew Eldredge summarizing his career experience. It outlines his 8 years of experience in customer service and account management roles in various industries. His most recent role is as an Account Manager at Keurig Dr Pepper where he oversees 50 accounts and manages the largest territory, facilitating retention and sales growth. Previously he worked as a Bar Manager and grew business by 300% through marketing campaigns.

1. Matthew
Eldredge
6208
Bradley
Lane
|
Plano,
TX
75023
(847)
894–6299
|
EldredgeMJ@gmail.com
|
www.linkedin.com/in/mattheweldredge
(or
scan
QR
Code)
CAREER
SUMMARY
Results
oriented
Account
Manager
and
Customer
Service
professional
with
over
8
years
of
experience
across
industries
including
food
&
beverage,
sales,
and
property
management.
Possess
exceptional
customer
relationship
building
skills
with
ability
to
work
cross-­‐functionally
in
a
fast-­‐paced
environment.
Highly
organized
with
strong
ability
to
multi-­‐task
and
directly
contribute
to
product
and
company
growth.
Excellent
professional
communication
skills
with
proven
ability
to
develop
trusted
relationships
and
find
creative
solutions.
Demonstrate
good
judgment
and
enhance
customer
satisfaction
by
providing
distinctive
client
services.
Proven
success
in
directly
impacting
customers’
happiness
and
retention
across
industries.
Ø Motivated
with
genuine
interest
in
helping
others,
a
strong
desire
to
learn
and
advanced
attention
to
detail.
Ø History
of
developing
and
implementing
successful
sales
campaigns
that
support
growth
and
financial
objectives.
KEY
SKILLS
•
Leadership
Skills
•
Customer
Service
•
Sales
&
Marketing
Strategy
•
Inventory
Management
•
Customer
Support
•
Customer
Retention
•
Product
Roadmap
•
Strategic
Planning
•
Team
Leadership
•
Oral
Communication
Skills
•
Leadership
Development
•
Training
&
Formal
Onboarding
•
Negotiations
•
Managing
Budgets
&
Accounting
•
Time
Management
&
Flexibility
•
Advanced
Problem-­‐solving
•
Brand
Ambassador
•
Strong
Analytical
Capabilities
EMPLOYMENT
EXPERIENCE
KEURIG
DR.
PEPPER
|
Account
Manager
|
Plano,
TX
October
2018
-­‐
Present
•
Market
Keurig
Dr
Pepper
brands
to
maximize
brand
growth,
share
growth,
brand
distribution,
and
obtain
volume
objectives.
•
Oversee
50
accounts
and
manage
most
visible
territory
in
country
that
encompasses
Keurig
Dr
Pepper’s
corporate
Headquarters,
as
well
as
Pepsi
headquarters.
Provide
numerous
C-­‐suite
tours
to
clients.
•
Facilitate
retention
and
penetration
of
small
and
large
format
customers
by
geography.
•
Sell-­‐in
displays
and
creatives
to
support
sales
and
increase
Keurig
Dr
Pepper
brand
visibility.
Frequently
surpass
sales
numbers
of
predecessor
with
15
years
of
industry
experience.
•
Handle
fulfillment
and
replenishment,
focused
on
execution
and
merchandising
to
ensure
product
availability.
•
Ranked
6th
(out
of
100)
in
branch
for
May
2019
and
achieved
top
sales
on
several
incentivized
items
in
branch/division.
•
Track
data
and
maintain
accurate
sales
records
for
all
assigned
accounts,
including
special
reports
on
promotional
activity,
competitive
sales
and
space
allocations.
•
Cultivate
relationships
with
key
personnel
in
assigned
accounts
pre-­‐selling
products,
promotions,
displays,
point-­‐of
sale
material,
beverage
section
revamps,
and
service
requirements.
•
Install
revamped
beverage
sections
so
displays
and
POS
material
are
placed
according
to
company
merchandising
standards.
MAKLEMORE’S
ALE
HOUSE
&
BISTRO
|
Bar
Manager
|
Nacogdoches,
TX
November
2013
–
August
2018
•
Supervised
team
of
10-­‐15
staff.
Mentored,
motivated
and
trained
team
to
outperform
and
exceed
customer
expectations.
•
Managed
$50K
monthly
bar
budget
and
operated
consistently
above
20%
profit
margin.
•
Oversaw
menu,
product
quality,
recruiting,
and
hiring
of
new
employees.
Managed
customer
interactions
and
inquiries.
•
Implemented
inventory
system
that
improved
inventory
control
in
supply
chain.
Demonstrated
product
knowledge.
•
Orchestrated
marketing
&
sales
campaigns
that
resulted
in
300+%
growth
in
business.
Utilized
network
to
promote
events.
AQUA-­‐GUARD
MANAGEMENT
|
District
Manager
|
Chicago,
IL
May
2011
–
August
2011
(Seasonal)
•
Oversaw
8
facilities
including
client
account
with
prominent
Chicago
high-­‐rise
apartment,
Sky
55.
•
Supervised
approximately
75
lifeguards
and
pool
managers.
Conducted
onsite
training
and
testing
of
staff.
•
Provided
creative
solutions
for
property
managers,
community
members,
and
staff.
Maintained
organized
queue
of
open
support
requests.
Resulted
in
100%
customer
retention
for
following
season.
Connected
with
SaaS
vendors
for
support.
TECHNICAL
SKILLS
Proficient
in
Microsoft
Office
(Excel,
PowerPoint,
Word,
Outlook);
Prezi;
GoToMeeting;
CSMs
(beginner)
EDUCATION
Stephen
F.
Austin
State
University
–
(BA)
Bachelor
of
Business
Administration
(Focus:
Legal
Studies)
December
2015