This document is a resume for Rachel Jean Jones that provides her contact information, skills summary, education history, work experience, and organizational involvement. Her skills summary highlights her communication skills, leadership qualities, time management abilities, and problem-solving approach. She has a B.S. in Business Administration from Franklin University and experience in customer service, sales, marketing, and proficiency with Microsoft Office applications. Her work history includes positions in customer service, training, reception, and marketing at various companies. She is also involved as a volunteer with the Capital Area Humane Society and has participated in fundraising walks for breast cancer research.

1. Rachel Jean Jones
Rjones884@hotmail.com
3248 Indianola Ave. Apt. D
Columbus, OH. 43202
(614)783-9673
Skills Summary
Enthusiastic young adult with demonstrated communication skills illustrated through customer service
experience. Exhibits leadership qualities in group settings and believes in being a team player. Demonstrates
superb time-management and organizational skills refined throughout college and current work experience.
Establishes character as a problem-solver who is willing to tackle new challenges. Knowledgeable of all
Microsoft Office applications. Strongly interested in environments that foster growth and development.
Education
• B.S. in Business Administration. Franklin University, Columbus, OH. 2006-2008
o Minor in Marketing
• Small Business Management. Columbus State Community College, Columbus, OH. 2003-2006
• Worthington Kilbourne High School. 1999-2003.
Experience
• Customer service (5+ years)
• Sales
• Marketing/Promotions
• Microsoft Word, Excel, Access, and PowerPoint.
• Lotus notes
Work Experience
Rusty Bucket Corner Tavern- Lead Trainer, 06/2006-05/2009.
• Lead Trainer- provide on the job training to all new employees as well as existing employees.
• Server- built a relationship with guests, suggestive selling and up-selling. Full knowledge and
implementation of company’s mission, vision, and values.
Ikon Office Solutions- Field Support Representative, 09/2008-11/2008
• Reception- Data entry. Logged data using Access and Excel, answered/transferred calls, took messages,
filed paperwork. Typed up memos and responded to emails using Lotus Notes.
• Mailroom- sorted mail for over 30 different departments.
• Copy Center- logged, copied, and proofed copy jobs for various projects (blood drives, fundraisers, etc.).
Scanned and delivered packages to employees within the company.
• Product Library- logged incoming/outgoing product. Filed product as well as legal documents.
• Wrote the training manual for all positions.
Hair Color Xperts, LLC- Head Coordinator, 08/2005-05/2006.
• Assistant to manager- planned weekly staff meetings. Organized sales reports and client retention charts.
• Reception- answered phones, booked appointments, emailed clients. Completed end of day reports.
Open/closed salon. In charge of taking deposits to bank. Balanced register.
• Customer Service- suggested and sold products that would benefit the client.
• Marketing- telemarketing and promotion. Booked over 75 new clients within three months. Cross
promoted with local businesses during events in order to recruit new clients.
• Trained new-hires. Assisted in developing a relationship between the client and the salon.
Organizations
• Capital Area Humane Society- Volunteer dog walker and matchmaker. 05/2009-present.
• Avon Walk for Breast Cancer- Raised over $2,000 in less than two months. Walked 39.3 miles for the
cause. Organized a fundraiser and a benefit to raise money. Boston, MA. 02/2009-05/2009.

2. • Society for Human Resource Management, 2007-present.