Augusta C. Gillard has over 10 years of experience in customer service roles including as a payoff clerk, teller, and customer service representative. She has strong skills in customer service, Microsoft Office, data entry, account maintenance, and document processing. Currently, she works as a personal assistant providing home care services such as cooking, cleaning, and assisting individuals with disabilities or medical needs. Previously, she held roles as a customer service representative, payoff clerk, and clerk for a bank where she prepared statements and documents, processed transactions, and provided customer service.
To secure a position that will utilize my skills and experience to.docxVannaSchrader3
To secure a position that will utilize my skills and experience to maximum potential, with the opportunity for advancement based on performance.
Authorized to work in the US for any employer
Work Experience
Office Representative
Rev. Claims
-
Jackson, MS
August 2014 to Present
Responsibilities
Managed verifications of Insurance. Collected patient’s liability and performed compliance check for all Medicare patient. Collected and validated patient demographic and insurance information. Obtained health, financial and religious information from patients at the time of admission. Performed patient pre-admission, admission, transfer, and discharge activities. Obtained signatures for financial responsibility and treatment procedures from patients or guardians.
Answer multiple phone lines; data entry; update patient information; verify patient insurance information; collect co pays; payment posting;
Handled a high influx of inbound calls within a dynamic call center environment.
Managed multiple priorities and maintained effective results in a quota driven workplace.
Office Assistant
Total Health Adult Day Care
-
Belzoni, MS
October 2012 to August 2014
Responsibilities
• Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system.
• Answered telephones and transferred calls to appropriate staff members.
• Sorted and distributed incoming communication data, including faxes, letters and emails.
• Monitored and maintained the organization’s website.
• Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis.
• Organized the scheduling of meetings, conferences, and events; distributed minutes for them.
• Coordinated agendas for meetings with visitors and clients– arranged guest and travel accommodations.
• Took care of staff office space, weekly schedules, travel reports, phones, parking, credit cards and office keys.
• Maintained the office database – retrieved and organized information for individual employees and clients.
• Created spreadsheets and presentations for corporate executives.
• Purchased office equipment and supplies – contacted vendors and subcontractors.
• Established and implemented administrative policies and procedures for the office.
• Filed and recorded corporate documentation, electronic files, inventories and reports.
Front Office / Administrative Assistant
Belzoni Lawn and Tractor
-
Belzoni, MS
January 2012 to September 2012
Assist clientele as they enter office and via phone.
• Perform filing, data management, drafting and editing short office memos.
• Assist with all other office administrative duties
• Inputting data, office errands, internship and alumni updates.
• Scheduling appointments, Answered phones, Filed papers.
• Assuring office is neat, and stocked with necessary tools for functionality
Assistant Manager / Dog Groomer
Dog Spot
-
Jackson, MS
April 2009 to December 2011
Responsibl.
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1. Augusta C. Gillard
1106 N. Jones Rd. (989) 493-3878
Essexville, MI. 48732 jadagillard@charter.net
Payoff Clerk – Customer Service – Proof Operator – Teller
Deposit Operations – Loan Reconciler
Dedicated professional with essential workplace skills towards efficient customer service transactions,
effective communication and dynamic document processing. With over 10 years of experience in the
customer service industry, I feel confident providing transactions, data entry, account maintenance and
statements of pay-off or other related account information
Highlighted Skills
Exceptional Customer Service
Microsoft Office Proficiency
Banking and Money Handling
Process High Volume Materials
Information Data Entry/Processing
Document Retrieval
Verify Personal Identification
Account Maintenance/Transactions
Experience
Administrative/Date Processing
Proficient in Microsoft Office operation and data entry
Create system updates and process effective communication within the team involved
Balanced all loan systems and correct all rejects with accuracy and accountability
Answer telephones, direct calls, and take messages
Maintain change of address, death certificates, marriage licensure and divorce documentation
Communicate with customers, employees, and other individuals to answer questions, explain
information and address complaints
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
Payoff Clerk
Prepared and verified statements and documents
Hand calculated regular and partial payoffs
Researched missing files, obtained recording information to complete file processing and
tracking of accounts
Notarized documents for discharge recording and out of state Terminations.
Teller Operations
Promote services and offers to customers, selling promotional incentives to build established
accounts
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
Enter customers' transactions into computers to record transactions and issue computer-generated
receipts
Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily
transactions, using computers, calculators, or adding machines
Examine checks for endorsements and to verify other information, such as dates, bank names,
identification of the persons receiving payments, and the legality of the document
Homecare
Provide assistance with cooking, cleaning, laundry, and dishes.
Assist individuals with disabilities get ready for their day – personal care, getting dressed, make
their bed, public transportation needs.
2. Help to make sure the individual gets home safely and provide quality activities until family
member arrive home.
Helped care for family members so that they could stay in their home, along with extensive long-
term care for terminal illness.
Provided pain shots when needed per physician orders.
Gave assistance as needed for care and mobilization, providing transfer assistance.
Cleansed and bandaged wounds as directed by the doctor for home.
Visited with individuals to help keep up spirits every day and helped threw the tough days using
positive reinforcement and providing activities.
Employment History
Personal Assistant 06-2016 - Current
PAO - Personal Assistant Options, Midland, MI
Customer Service Representative/Pay-Off Clerk/Clerk ll 10/1988 – 05/2016
Chemical Bank, Midland, MI
Education and Training
Associates Degree Delta College, University Center, MI
First Aid/CPR American Heart Association, Bay City MI
Notary of the Public Bay County, MI
Volunteer Efforts
Wednesday’s In the Park – handing out programs for up and coming concerts
Aids Walk - raised money and walked in the event
The Haunted Masonic Temple – worked the door to allow the preferred group size into the
appropriate center or program.
linkedin.com/in/augusta-gillard-9333a630