Cheryl Goldsborough has over 30 years of experience in office administration, project management, customer service, accounting, and information technology. She is currently the Office Administration and Marketing Manager for a HVAC company, where she maintains QuickBooks, handles HR duties, and oversees marketing. Previously she worked as a Systems Specialist, maintaining operating systems and software, and as a Methods Analyst, writing programming specifications and testing new programs. She has extensive experience with QuickBooks, Microsoft Office, accounting, and technical support.

1. CHERYL GOLDSBOROUGH www.linkedin.com/in/cgoldsborough
LUTZ, FLORIDA 33549 813-344-4984 | CherylLGoldsborough@gmail.com
PROFESSIONAL SUMMARY
A dedicated, highly experienced employee, who consistently puts forth maximum support to achieve goals and
objectives on time and of the highest quality, works well independently or as a team member. Extensive experience
collaborating with internal and external clients to successfully resolve issues or develop new features or processes.
General Skills
Time Management Expert Excellent Communication Skills Advanced Microsoft Office Experience
Excellent Diagnostic Skills Customer Support 10-Key Experience
Excellent Problem-Solving Abilities Detailed-Oriented Excellent Organization
Research Expert QuickBooks processes Social Media
Payroll Employee Benefits Spreadsheets
Reports Invoicing Estimating
Art work design edits Photoshop Inter-personal relationships
Technical Skills
QuickBooks administration/upgrades Network Ids Remote Desktop
DoForms Design QuickBooks Estimating and Invoicing Technical Specifications Creation
Extensive Mainframe Experience Yammer, Drupal and Trello Experience Web Design Experience
Extensive E-Mail System Experience Enterprise Technologies Excellent Diagnostic Skills
Change Management Experience QA Tools Screen Design Experience
CICS/COBOL/Assembler/Linux Familiarity Sarbanes-Oxley Reporting Pop server Experience
TSO/ISPF/zLinux knowledge Remote Desktop Software Asset Management
JCL Modification Experience Technical and End-User Documentation Project Management
TrendMicro Virus Scanner Administration Citrix Experience Exchange/Outlook Support and
Administration Disaster Recovery PC Database Design
WORK HISTORY
3H Contracting, Inc
Office Administration and Marketing Manager – HVAC Office|
Tampa, Florida | 2015 - current
Extensive QuickBooks experience, Office Administration, Employee HR duties, Banking, etc.
• Maintain, upgrade and document QuickBooks and other Office software, providing guidance for all (3) divisions.
• Project management, Estimating and Invoicing.
• DoForms Implementation and Forms design, to include Technician Training
• Employee Benefit Tracking and reporting, as well as, Employee Payroll through PrimePay online system for all (3)
divisions.
• Banking, book keeping, bank reconciliations, Credit card processing, Check Scanning, vendor processes.
• Training of Office Staff, as well, as technical knowledge for office software for all (3) divisions
• Office inventory recording and purchasing
• Personal Assistant for Owner of company
• Notary to notarize documents as needed

2. CHERYL GOLDSBOROUGH www.linkedin.com/in/cgoldsborough
2301 WINDSOR OAKS AVENUE, LUTZ, FLORIDA 33549 813-344-4984 | CherylLGoldsborough@gmail.com
• Social media ads, to include Facebook, Google and Bing, as well as, Angies List and Better Business Bureau
• Employee Hiring Ads and review (Indeed, Monster, Glassdoor, etc.)
• Social Media reviews and customer contacts through social media
• Website updates where needed
• Business card, stickers, magnets and T-shirt designs, to include Photoshop usage
• Safety Program administration for Workman’s Comp Insurance
• Workman’s Comp and other Insurance reviews and audits
• Responsible for all Licensing and renewals through the State, County and individual county entities
• Permitting experience
• TECO Rebate experience
• Warranty Registration and Labor Claim Experience
• QuickBooks, Word, Access and Excel reporting experience, to include ad-hoc reports and Excel Formulas.
• Customer Service through email and via telephone
• Pre-Employment Drug Testing tracking and documenting
Several years as Office Manager – At start of position, the office was unorganized, and no processes were
documented, causing some unhappy customers and no way to track any processes. I’ve got the office running
smoothly and have documented processes, as well as, implemented processes. Responsibilities include any item
required to keep the office running and the company in business.
TIME CUSTOMER SERVICE
Systems Specialist, Junior Systems Specialist, Methods Analyst II, Department Trainer, Adjuster |
Tampa, Florida | 1987 - 2015
Over 15 Years' Experience as Systems Specialist:
• Maintained, upgraded and documented Operating System, CPU and software to current supported levels.
• Project management and support for various projects.
• Extensive e-mail and POP server administration and support.
• Virus trend awareness, virus scanner updates and administration.
• Vendor contact and collaboration with various departments to resolve issues and provide features.
• Technical and end-user change documentation.
• PC database and spreadsheet design, creation and updates.
• Software research, review and documentation of research results.
• Asset management and asset report creation.
• Internal Website creation and updates to Website.
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3. CHERYL GOLDSBOROUGH www.linkedin.com/in/cgoldsborough
2301 WINDSOR OAKS AVENUE, LUTZ, FLORIDA 33549 813-344-4984 | CherylLGoldsborough@gmail.com
• Development of department process improvements and procedure documentation to maintain supported
software and department consistency guidelines.
• Departmental on-call rotation lists database and updates.
• Disaster Recovery processes and procedure documentation, as well as participation in exercises three times a
year.
• Established compatibility with third-party software products by reviewing and researching programs for
modification and integration, as well as documenting process.
• Provided continued maintenance and development of bug fixes and patch sets for existing software.
• Provided documentation on start-up, shutdown and first-level troubleshooting of processes to help desk staff.
• Implemented company policies, technical procedures and standards for preserving the integrity and security of
data, reports and access.
• Yammer, Trello and Drupal experience, including some customizations of Drupal and bulletin board creation.
• Consistently met deadlines and requirements for all production work.
• Advocated for end-users to perform testing and problem analysis for server, desktop and software
troubleshooting work, prior to escalation.
One Year as a Junior Systems Specialist - Administrative tasks, software installation, vendor contact, proactively learned
HTML to update Department intranet site, project management and testing for Y2K changes.
Six Years as a Methods Analyst - Wrote programming specifications, created test plans and tested new or enhanced
programs to provide functional production environment, as well as end-user documentation. Functioned as a Lead
Analyst on many projects, with some projects spanning more than a year, providing analysis and research, several
months of testing and documentation, and collaborating with several departments.
Three Years as an OPT Analyst - Handled high-level customer service calls, including vendors and manual customer recorded
adjustments, tested end-user functionality prior to production release, and created and/or edited user screens in SDF2.
Two Years as a Payment Adjuster and Department Trainer - Processed incoming mail inquiries received from
customers, along with cash or checks.
EDUCATION
BUSINESS CLASSES
Hillsborough Community College Tampa, Florida
HIGH SCHOOL DIPLOMA
Hillsborough High School Tampa, Florida
Top 10% of Class Emphasis on Business
Recipient of Academic Scholarship to attend Hillsborough Community College
MISCELLANEOUS TRAINING
QuickBooks, DoForms and Notary classes, various “In-House” Classes, Advanced Excel, Advanced Access, Project
Management, Learn from a Leader, Team-Playing. Formal Outside Training, Verhoef Basic JCL, Verhoef Basic Assembler,
TechKnowledge Introduction to MVS/OS390, IBM Global Services DB2 Workshop, Basic Cobol CBT Course, Digital
University's Beginning HTML, LOMA I, II and III, Number Skills, IBM PC-Dos, Lotus I, II and III, Communication Skills,
Effective Presentations, Time Management, and Letters and Memos.
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4. CHERYL GOLDSBOROUGH www.linkedin.com/in/cgoldsborough
2301 WINDSOR OAKS AVENUE, LUTZ, FLORIDA 33549 813-344-4984 | CherylLGoldsborough@gmail.com
VOLUNTEER POSITIONS
- Correspondence Secretary for Friends of HCAS organization; handles incoming e-mails, creates the monthly
newsletter design, and attends meetings and events.
- Animal advocate volunteer for Pasco County Animal Services; walks, provides companionship and takes pictures of
shelter pets. Networks pets on social media, as well as organizes volunteer office and attends special events.
- James A. Haley Veterans Hospital Volunteer; Customer Service, Clerical, Administration and any special projects as
requested.
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