Cathryn Zielinski has over 25 years of experience in account management and customer service roles. She has a proven track record of exceeding sales targets and growing account portfolios. Her strengths include relationship building, identifying opportunities, and ensuring implementation deadlines are met. Zielinski most recently worked at American Express for 15 years, where she managed a diverse corporate card portfolio, increased account profitability, and provided strategic guidance to multinational clients.

1. Cathryn Zielinski
Address: Hollow Ridge Tel: (01386) 793792
Earls Common Rd Mobile: 07880 575526
Stock Green email: cathrynz21@googlemail.com
Nr Redditch Linkedin:http://www.linkedin.com/in/cathrynzielinski
B96 6SZ
 PERSONAL STRENGTHS
A trusted adviser with strong account management experience and expert customer facing
skills, eg building and leveraging relationships to benefit both shareholder and customer.
Extensive commercial card knowledge that includes B2B supplier management, & purchase to
pay end to end process
High achiever regularly meeting or exceeding targets.
Proven ability to identify and develop opportunities within portfolio,
Project management skills to ensure implementation deadlines are met
Excellent communication, listening and influencing skills
Demonstrates thorough understanding of business and customer parameters to meet
objectives and goals
 CONTRIBUTION TO THE BUSINESS
1994 – July 2009 American Express, London,
Account Development Manager, UK Corporate Services
Duties & Achievements within UK Corporate Card
Retain and grow a diverse portfolio of Corporate Card accounts to exceed or meet portfolio
targets. The annual charge volume per account ranges between $7m to over $12m. My
portfolio includes managing UK, EMEA and Global clients from a wide range of industries eg
Boots (Retail), Orange (Telecom), IMG/Tiger Aspect Productions (Media) Spirit Aerosystems
(Eng), Ace (Insurance)
• Achieved 152% of 2007 target (i.e. $9m billing volume), achieved 95% of 2008 (i.e.
$11.4m billing volume)
• Increased account profitability E.g. reduced average speed of pay across portfolio from
35days to 16 days.
• Targeted and responsible for Account Management of all Amex Corporate Products ie
Corporate Card, Business Travel Account (Lodge) and Purchasing Card Programmes
• Identify sales and expansion opportunities across portfolio, such as commodity gaps &
B2B spend eg identified and up sold $6m new business commodity (commercial
apartments) onto Pcard platform
• Worked with Third Party Travel Agencies while implementing Business Travel Accounts
• Maintain Key Account relationships across portfolio to meet profitability targets through
monthly reporting. Eg significantly improved Goodrich payment performance (£80k rolling
debt reduced to zero) and removed from top 20 debtors report
• Provide Pan European Account Development Management to Key Accounts and
formulate joint strategy for clients where serviced by multiple business divisions eg
implemented Card & Business Travel Accounts in 15 Markets including 3 Intl $ markets
(Ace Ina Services $10m)
• Account Retention, through regular account review meetings, database reporting (eg
Siebel) and actively participates with Global teams to retain and expand relationship.

2. • Creative thinking of new ideas to increase card take up and spend through marketing
communications and events e.g. designed Platinum Corporate Card email footnote to
client base
• Anticipate, and respond to Request for Proposal’s, on Global, EMEA or local level and
prepare and communicate client specific presentations.
• Use Target Account Selling (Siebel)methodology on key opportunities within portfolio to
specifically identify actions to address a compelling event, political circles, key influencers
• Provide Best Practice advice to Clients to assist in selection of Expense Process
Automation suppliers, e.g. Concur, SAP, Oracle.
• Provide customer with technical advice, implementation & training of electronic billing &
web reporting tools
• Liaising with US colleagues to maximise Global & MN account development opportunities
• Update monthly management reports for business planning eg maintain Siebel for account
reporting & opportunity tracking eg account reviews,
• Use external information and resources e.g. OneSource, press, internet etc, to assist with
appropriate account planning
• Conducted internal training courses, provided mentor resource to new hires in both sales
and account development and organized team meetings and client events
Supplier Sales Manager, Establishment Services Group,
Duties & Achievements within Supplier Sales
Acquire target Purchasing Card supplier/merchants and aggressively realise the charge volume
growth potential from new and existing client base
Ensure welcome Purchasing Card acceptance by suppliers for all appropriate clients through
maximizing electronic operational capabilities and delivery of incremental business
• Achieved 150% of my sales target, equivalent of $49m billing volume
• Work closely and creatively with Corporate Services Group, their clients and Purchasing
Card merchants to ensure maximum service, quality delivery and process efficiency
• Grow brand and product visibility in the rapid and fast developing purchase card market.
Other Positions held:
Self Employed Business Travel Consultancy 1991 - 1994
• Provided Air Fare Analysis and best practice consultation to
AT&T in order for client to achieve 15% cost savings reduction
• Sales Manager for Uniglobe Travel, Birmingham
Sales Manager IEL Travel, Cheltenham 1990 - 1991
Branch Manager Pickfords Travel, Birmingham 1988 – 1990
Consultant Lep Travel Travel 1985 - 1988
Travel Consultant American Express Travel Service 1981 - 1985
Travel Consultant Frames Tours 1979 - 1981
 EDUCATION, QUALIFICATIONS & Ongoing Professional Development
• Customer Focused Selling Skills, Target Account Selling & Siebel
• Travel qualifications include: Airfares and ticketing levels 2 &3
• 5 O’Levels Grade A to C
 SOFTWARE/HARDWARE/OPERATING SYSTEMS USED

3. • Excel, PowerPoint, Word, Lotus Notes, Siebel.
• Google email alerts for competitor and client updates, OneSource, FT and D&B.
 PERSONAL INTERESTS
• Tennis, skiing, training working dog, cooking, fiction and musicals.