Mia McCain Cook is seeking a career position in human resources, customer service, or sales support. She has over 2 years of experience in customer concierge and sales support roles at Red Ventures, where she exceeded metrics-based goals and handled over 50% of monthly sales for Verizon. Cook has strong clerical, administrative, computer, mathematical, and people skills that would be an asset in various roles. She is organized, driven to succeed, and strives to provide excellent customer service and build trust through honesty and dependability.
Email Marketing Automation: How to Get StartedInfoClutch
Marketing automation is surely going to make life easy for organizations. It would eliminate all the human errors such as not sending the email at the right time, not including the dynamic content, not following up with customers and many more. The advantages are significantly high, which is attracting brands to adopt this technology in their business process.
If you want to know how you can use marketing automation in your process to reap the right results, this PPT. will guide you:
Email Marketing Automation: How to Get StartedInfoClutch
Marketing automation is surely going to make life easy for organizations. It would eliminate all the human errors such as not sending the email at the right time, not including the dynamic content, not following up with customers and many more. The advantages are significantly high, which is attracting brands to adopt this technology in their business process.
If you want to know how you can use marketing automation in your process to reap the right results, this PPT. will guide you:
How Brands Use Email to Engage Customers at Every Stage of the Life CycleChad S. White
In the era of the connected consumer, marketing has become more competitive and challenging than ever. Today's consumers are better informed and more empowered, and they expect a personalized experience at every stage of the customer life cycle. This is why email has become the #1 channel for delivering offers, information and customer service communications tailored to the needs, interests and behaviors of the consumer.
In this presentation, Joel Book of Salesforce and Chad White of Litmus will share:
• Case studies from innovative brands that use email to engage consumers and deliver personalized content at each stage of the customer life cycle
• How to use customer data and predictive analytics to trigger email execution and personalize email content based on the customer's needs and intent
• Creative tips and techniques to optimize email click-through and conversion
• How to use email in combination with other channels to engage consumers
Lead nurturing is about keeping conversations going over time, building relationships and allowing the creation of interest in products and/or services while bringing the leads to sales-ready status. It is about cultivating and maintaining mind share, building and sustaining interest in what you have to offer, and developing trusted relationships with those who could possibly be your next customer. Lead nurturing is exceptionally effective in articulating your value proposition to maintain, in a subtle and consistent manner, a stream of relevant information that is important for the audience to know.
Are you frustrated with your business to business demand generation efforts? Would you like your paid campaigns to perform better? Are you sales people in need of more initial meetings? We can help. DemandZEN's principals both have over 20 years in startup demand generation experience.
Marketing automation is one of the most significant trends gaining popularity recently among startups and large enterprises. Salesforce Pardot aims to simplify sales and marketing for business owners. Pardot offers automated assistance to help you keep track of, Customer behavior, Lead generation, SEO, Web tracking, and more.
3 Creative Ways Marketers Can Enable Sales Teams Across RegionsG3 Communications
When you ask salespeople what they need from marketing, ten out of ten will tell you that they need high-quality leads. Lead generation is important, that is a given. But there are other ways to help your sales teams. Pam Didner, author of Global Content Marketing and B2B marketing consultant, will help you look at your inbound and outbound marketing communications holistically and identify ways to scale marketing support across regions to your sales teams.
How to streamline your digital marketing with the right dataRollWorks
View the on-demand recording here: https://www.rollworks.com/resources/webinar/how-to-streamline-your-digital-marketing-with-the-right-data/
In this webinar we cover how to use digital ads to bring in leads for your product. LeanData also shares how to route those leads properly so you increase the chances that they'll convert.
Get organized by planning activities in the pipeline.
Acquire leads and convert them to opportunities.
Easy activity management from lead generation to reporting.
Assign and track leads based on scoring.
Analyze performance -Win/Lost ratio and probable turnover.
Optimize your Day-to-Day work.
A Blueprint for Customer Value Management in the New Economy | Microsoft & in...Antony Adelaar
On the 2nd of December 2020, inQuba & Microsoft hosted a live webinar, Customer Value Management in the New Economy.
Your business success depends on your customers’ success. In this time of extraordinary change, if you can become their guide and source of truth, you’ll earn their loyalty and trust. How do you achieve this level of consumer partnership while going through an unprecedented period of digital transformation? Find out how this is done by watching our LIVE WEBINAR.
Speakers: James Farrell (Microsoft), Trent Rossini (inQuba)
Recording here: https://youtu.be/R6GRuQ3GrEE
If I could solve just one problem for all founders and marketers, it would be this: Knowing exactly how much revenue you make from your leads compared to the cost per acquisition. I don't even care whether it is for B2B or B2C because if we knew that, we would see where we are making profits and losses. What's holding you back right now from confidently investing 1000€ per day, week, or month in lead generation is not knowing if you are wasting your money. Clarity is power, and a good tracking setup can give us just that. That's why we have created this "Lead Tracking Guide."
What you will learn:
1. Track your leads from cost per acquisition to customer lifetime value.
2. Set up your tracking tools like Google Tag Manager and your CRM for lead tracking.
3. Build a weekly report with a clear action indicator based on our template.
Secrets of a Marketing Automation Ninja ReachForce
Learn about techniques for optimizing your use of marketing automation and some advanced ninja moves in Marketo that can increase response 10X over typical program set up. Presented by Mary Firme of ReachForce and Steve Susina, Marketing Director, Lyons Consulting Group.
How Brands Use Email to Engage Customers at Every Stage of the Life CycleChad S. White
In the era of the connected consumer, marketing has become more competitive and challenging than ever. Today's consumers are better informed and more empowered, and they expect a personalized experience at every stage of the customer life cycle. This is why email has become the #1 channel for delivering offers, information and customer service communications tailored to the needs, interests and behaviors of the consumer.
In this presentation, Joel Book of Salesforce and Chad White of Litmus will share:
• Case studies from innovative brands that use email to engage consumers and deliver personalized content at each stage of the customer life cycle
• How to use customer data and predictive analytics to trigger email execution and personalize email content based on the customer's needs and intent
• Creative tips and techniques to optimize email click-through and conversion
• How to use email in combination with other channels to engage consumers
Lead nurturing is about keeping conversations going over time, building relationships and allowing the creation of interest in products and/or services while bringing the leads to sales-ready status. It is about cultivating and maintaining mind share, building and sustaining interest in what you have to offer, and developing trusted relationships with those who could possibly be your next customer. Lead nurturing is exceptionally effective in articulating your value proposition to maintain, in a subtle and consistent manner, a stream of relevant information that is important for the audience to know.
Are you frustrated with your business to business demand generation efforts? Would you like your paid campaigns to perform better? Are you sales people in need of more initial meetings? We can help. DemandZEN's principals both have over 20 years in startup demand generation experience.
Marketing automation is one of the most significant trends gaining popularity recently among startups and large enterprises. Salesforce Pardot aims to simplify sales and marketing for business owners. Pardot offers automated assistance to help you keep track of, Customer behavior, Lead generation, SEO, Web tracking, and more.
3 Creative Ways Marketers Can Enable Sales Teams Across RegionsG3 Communications
When you ask salespeople what they need from marketing, ten out of ten will tell you that they need high-quality leads. Lead generation is important, that is a given. But there are other ways to help your sales teams. Pam Didner, author of Global Content Marketing and B2B marketing consultant, will help you look at your inbound and outbound marketing communications holistically and identify ways to scale marketing support across regions to your sales teams.
How to streamline your digital marketing with the right dataRollWorks
View the on-demand recording here: https://www.rollworks.com/resources/webinar/how-to-streamline-your-digital-marketing-with-the-right-data/
In this webinar we cover how to use digital ads to bring in leads for your product. LeanData also shares how to route those leads properly so you increase the chances that they'll convert.
Get organized by planning activities in the pipeline.
Acquire leads and convert them to opportunities.
Easy activity management from lead generation to reporting.
Assign and track leads based on scoring.
Analyze performance -Win/Lost ratio and probable turnover.
Optimize your Day-to-Day work.
A Blueprint for Customer Value Management in the New Economy | Microsoft & in...Antony Adelaar
On the 2nd of December 2020, inQuba & Microsoft hosted a live webinar, Customer Value Management in the New Economy.
Your business success depends on your customers’ success. In this time of extraordinary change, if you can become their guide and source of truth, you’ll earn their loyalty and trust. How do you achieve this level of consumer partnership while going through an unprecedented period of digital transformation? Find out how this is done by watching our LIVE WEBINAR.
Speakers: James Farrell (Microsoft), Trent Rossini (inQuba)
Recording here: https://youtu.be/R6GRuQ3GrEE
If I could solve just one problem for all founders and marketers, it would be this: Knowing exactly how much revenue you make from your leads compared to the cost per acquisition. I don't even care whether it is for B2B or B2C because if we knew that, we would see where we are making profits and losses. What's holding you back right now from confidently investing 1000€ per day, week, or month in lead generation is not knowing if you are wasting your money. Clarity is power, and a good tracking setup can give us just that. That's why we have created this "Lead Tracking Guide."
What you will learn:
1. Track your leads from cost per acquisition to customer lifetime value.
2. Set up your tracking tools like Google Tag Manager and your CRM for lead tracking.
3. Build a weekly report with a clear action indicator based on our template.
Secrets of a Marketing Automation Ninja ReachForce
Learn about techniques for optimizing your use of marketing automation and some advanced ninja moves in Marketo that can increase response 10X over typical program set up. Presented by Mary Firme of ReachForce and Steve Susina, Marketing Director, Lyons Consulting Group.
Knigge – 10 rzeczy, o których musisz pamiętać będąc w NiemczechKamila Romanowicz
Bezpośrednie sąsiedztwo Niemiec może sprawiać wrażenie, że nasze kultury nie różnią się wiele. Ale nie daj się zwieźć. Oto o czym trzeba pamiętać, aby wizyta nie zakończyła się gafą.
Why marketing automation is indispensible (Shimon Ben Ayoun)B2B Marketing Forum
The use of marketing automation systems has grown by more than 50% in the US over the last years. In Europe however many European B2B companies still haven’t adopted marketing automation at all.
Marketing automation software provides the precise information buyers need as they move through the buying process. It helps us to guide buyers to consider, prefer, and select our products and services. In other words, it helps us in lead generation, nurturing, qualification, conversion, and much more. Marketing automation software, when used properly, will increase operational efficiency and grow revenue faster.
In short, marketing automation has become indispensable in the marketing journey from cost centre to revenue generator. Marketing can now prove its added value in a transparent way to sales. In this session Shimon Ben Ayoun from spotONvision will explain how marketing and sales can be facilitated with marketing automation.
Customer-Centric, Strategic Sales Leader with 15 years of experience successfully navigating the complex sale and introducing SaaS and solutions that leverage cloud technology. Research, data, business intelligence and digital marketing. Fin-tech, legal, compliance, risk management, CRM and employee management software. Delivered revenue growth by as much as 300%, regularly beating goals through a focused consultative sales approach. Developed and enhanced up to 250+ client relationships annually, often at the C-level. I earn trust and build relationships with integrity. Responsive self-starter who closes business in the field with minimal oversight. Team player with a strong executive presence who is coachable, resourceful and results oriented.
Webinar 2009 Service and Support Metrics Survey Results: A Look Behind the Sc...Parature, from Microsoft
As a service and support professional, you hear a lot about best practices in the support center. But what is really happening behind the scenes in today's service center? To find out, Parature and SupportIndustry.com conducted the 2009 Service & Support Metrics Survey. Respondents shared valuable data on metrics directly related to running their support operations, as well as providing humorous insights about some of their most challenging customer interactions.
In this webinar, narrated with industry insight and analysis, Pete McGarahan of McGarahan and Associates, and Gary McNeil, VP of Marketing for Parature will deliver the results of the survey with practical advice and a recommended course of action for all support centers. Attendees will be able to benchmark their own organization's performance against what others are doing today. All participants will also receive a full copy of the survey results.
I am very happy to discuss details further as I am actively seeking positions, Remote or Dallas-based, in a Strategic Leadership capacity for Project Management that is Marketing and/or Communications based and customer focussed in nature, creative, as my strengths to contribute to creatively and passionately to a great organization!
I am very happy to discuss details further as I am actively seeking positions, Remote or Dallas-based, in a Strategic Leadership capacity for Project Management that is Marketing and/or Communications based and customer focussed in nature, creative, as my strengths to contribute to creatively and passionately to a great organization!
The Secret to Acquiring and Retaining Customers in Financial ServicesPerficient, Inc.
Data, when leveraged effectively, can help you segment and target customers, analyze spending habits, and can create a personalized experience that builds value and customer loyalty.
Without a 360-degree view of your customers, you can’t properly target them with real-time personalized offers, advice, and other services. In addition, lack of customer intelligence creates lost opportunities for banks and insurers to cross-sell and upsell new products and services.
Our one-hour webinar covered how customer intelligence platforms can help you engage, acquire, and retain customers.
1. Mia McCain Cook
9000 Highway 207
Pageland, SC 29728 843-672-6623
jm8@shtc.net
https://www.linkedin.com/in/mia-cook-82a3163b
http://walosidesigns.weebly.com
Professional Accomplishments
07/2015 – 03/01/2016
Red Ventures
Fort Mill, South Carolina
OneChat – Customer Concierge and Sales Support
• Launch of OneChat
• VZ Chat - Customer Concierge
• Telco Internet Services
• Metrics - Based Performance
• Exceeds Metric-Based Goals
• Identify - Create Leads
• Fastest Chatter - MVP (October 2015)
• Outbound Follow Up
• TV Sales Support with Direct TV
• Close the Transfer (Pot of Gold)
• Cross - training for Telcos
• Digital Marketing to Sales Support
• $10,000 Verizon Sales per Month
• 51% Sales Handled for Verizon
01/2015 – 07/2015
Red Ventures
Fort Mill, South Carolina
VZ Chat – Customer Concierge and Sales Support
• VZ Chat - Customer Concierge
• Telco Internet Services
• Metrics - Based Performance
• Exceeds Metric - Based Goals
• Identify - Create Leads
• Outbound Follow Up
• TV Sales Support with Direct TV
• Close the Transfer (Pot of Gold)
• $7,000 Verizon Sales per Month
• 51% Sales Handled for Verizon
08/04/2014 - 01/2015
Red Ventures
Fort Mill, South Carolina
Red Switch – Customer Concierge and Sales Support
• Red Switch - Customer Concierge
• Telco Internet Services
• Metrics - Based Performance
• Exceeds Metric - Based Goals
• Sale the Transfer
• Inbound Service Checks
• TV Sales Support with Direct TV
• Agent of the Month (Pot of Gold)
2.
3.
4.
5. Mia McCain Cook
9000 Highway 207
Pageland, SC 29728
843-672-6623
jm8@shtc.net
https://www.linkedin.com/in/mia-cook-82a3163b
http://walosidesigns.weebly.com
Why I am the ideal candidate for this career position?
Clerical and Administrative Skills: Some attributes of mine include administrative, and front office experience,
being highly organized, and able to utilize time management and prioritizing skills needed for a role in Human
Resources. Would love to take on more responsibility with my next career role, my opportunistic and take
charge attitude should provide proof to you that I have the drive it takes to become your next success story
working for this organization.
Customer Service, Digital Marketing, and Sales Support: Have learned much about customer service and sales
operations support and how to increase sales output utilizing Digital Marketing techniques, working with
customers indirectly (inbound / outbound) or face-to-face, and always with a courteous and friendly demeanor.
Excited to learn more about this field utilizing my talents, experience, and attaining the training required, as I
am highly competitive, with a tenacious and determined attitude, and strive always to be on top when it
comes to customer service, marketing, and sales in any industry.
Computer Savvy: Knowledge of Mac / Windows OS, Microsoft Office (Word, Excel, Power Point, Outlook,
Publishing, Photo Editor), Accounting software (Quicken, Quickbooks), Envisioneer Express (CAD) software
knowledge, social networking, data entry, filing, computer support, and basic networking and system
administration troubleshooting capabilities. My educational background experience in Information Systems
Security was completed and taken online from ITT Technical Institute of Indianapolis, Indiana, having
graduated with the highest honors (GPA: 3.84 – National Technical Honor Society Member). Knowledge of
ethical behavior which included compliance, confidentiality, and having integrity. Love working with people,
building trust in relationships based on honesty. This will demonstrate my self-disciplined abilities to learn the
skillset required to be current with technology, standards, procedures, and adaptability needed to conquer
my desired career.
Mathematically Inclined: Above average mathematical knowledge, including skills with 10-key, basic
accounting, and crunching the numbers on AR / AP when accuracy is a must, as needed with HR, customer
service and sales operations. Warehouse knowledge with previous logistics experience including shipping /
receiving, pricing, invoices, inventory, and stocking while working at Sharon Luggage & Gifts of Charlotte,
North Carolina.
People – Oriented and Success Driven: Able to empathize with people in a way to create strong and long-
lasting relationships as a friendly, yet assertive Marketing and Sales Professional. Being in the top 3 of over
50+ chatters with Red Ventures in OneChat was the norm for me. Being a brand ambassador, increasing sales
and customer confidence is vitally important for me. Word of mouth, being one of the best forms of
advertising, ensuring new and returning customer satisfaction metrics met by me is also a goal I strive to
exceed as your next Human Resources Assistant, Customer Service and Sales Support Specialist.
Honest and Dependable: Such traits are vital to me as proving these qualities will show future employers that
they can count on my abilities to manage and uphold integrity in the workplace. Quality Control position with
Duke / Progress Nuclear Energy Program taught me the importance of accuracy and integrity, along with
confidentiality and compliance required by organizational standards and protocols.