Mia McCain Cook is seeking a career position in human resources, customer service, or sales support. She has over 2 years of experience in customer concierge and sales support roles at Red Ventures, where she exceeded metrics-based goals and handled over 50% of monthly sales for Verizon. Cook has strong clerical, administrative, computer, mathematical, and people skills that would be an asset in various roles. She is organized, driven to succeed, and strives to provide excellent customer service and build trust through honesty and dependability.

1. Mia McCain Cook
9000 Highway 207
Pageland, SC 29728 843-672-6623
jm8@shtc.net
https://www.linkedin.com/in/mia-cook-82a3163b
http://walosidesigns.weebly.com
Professional Accomplishments
07/2015 – 03/01/2016
Red Ventures
Fort Mill, South Carolina
OneChat – Customer Concierge and Sales Support
• Launch of OneChat
• VZ Chat - Customer Concierge
• Telco Internet Services
• Metrics - Based Performance
• Exceeds Metric-Based Goals
• Identify - Create Leads
• Fastest Chatter - MVP (October 2015)
• Outbound Follow Up
• TV Sales Support with Direct TV
• Close the Transfer (Pot of Gold)
• Cross - training for Telcos
• Digital Marketing to Sales Support
• $10,000 Verizon Sales per Month
• 51% Sales Handled for Verizon
01/2015 – 07/2015
Red Ventures
Fort Mill, South Carolina
VZ Chat – Customer Concierge and Sales Support
• VZ Chat - Customer Concierge
• Telco Internet Services
• Metrics - Based Performance
• Exceeds Metric - Based Goals
• Identify - Create Leads
• Outbound Follow Up
• TV Sales Support with Direct TV
• Close the Transfer (Pot of Gold)
• $7,000 Verizon Sales per Month
• 51% Sales Handled for Verizon
08/04/2014 - 01/2015
Red Ventures
Fort Mill, South Carolina
Red Switch – Customer Concierge and Sales Support
• Red Switch - Customer Concierge
• Telco Internet Services
• Metrics - Based Performance
• Exceeds Metric - Based Goals
• Sale the Transfer
• Inbound Service Checks
• TV Sales Support with Direct TV
• Agent of the Month (Pot of Gold)

5. Mia McCain Cook
9000 Highway 207
Pageland, SC 29728
843-672-6623
jm8@shtc.net
https://www.linkedin.com/in/mia-cook-82a3163b
http://walosidesigns.weebly.com
Why I am the ideal candidate for this career position?
Clerical and Administrative Skills: Some attributes of mine include administrative, and front office experience,
being highly organized, and able to utilize time management and prioritizing skills needed for a role in Human
Resources. Would love to take on more responsibility with my next career role, my opportunistic and take
charge attitude should provide proof to you that I have the drive it takes to become your next success story
working for this organization.
Customer Service, Digital Marketing, and Sales Support: Have learned much about customer service and sales
operations support and how to increase sales output utilizing Digital Marketing techniques, working with
customers indirectly (inbound / outbound) or face-to-face, and always with a courteous and friendly demeanor.
Excited to learn more about this field utilizing my talents, experience, and attaining the training required, as I
am highly competitive, with a tenacious and determined attitude, and strive always to be on top when it
comes to customer service, marketing, and sales in any industry.
Computer Savvy: Knowledge of Mac / Windows OS, Microsoft Office (Word, Excel, Power Point, Outlook,
Publishing, Photo Editor), Accounting software (Quicken, Quickbooks), Envisioneer Express (CAD) software
knowledge, social networking, data entry, filing, computer support, and basic networking and system
administration troubleshooting capabilities. My educational background experience in Information Systems
Security was completed and taken online from ITT Technical Institute of Indianapolis, Indiana, having
graduated with the highest honors (GPA: 3.84 – National Technical Honor Society Member). Knowledge of
ethical behavior which included compliance, confidentiality, and having integrity. Love working with people,
building trust in relationships based on honesty. This will demonstrate my self-disciplined abilities to learn the
skillset required to be current with technology, standards, procedures, and adaptability needed to conquer
my desired career.
Mathematically Inclined: Above average mathematical knowledge, including skills with 10-key, basic
accounting, and crunching the numbers on AR / AP when accuracy is a must, as needed with HR, customer
service and sales operations. Warehouse knowledge with previous logistics experience including shipping /
receiving, pricing, invoices, inventory, and stocking while working at Sharon Luggage & Gifts of Charlotte,
North Carolina.
People – Oriented and Success Driven: Able to empathize with people in a way to create strong and long-
lasting relationships as a friendly, yet assertive Marketing and Sales Professional. Being in the top 3 of over
50+ chatters with Red Ventures in OneChat was the norm for me. Being a brand ambassador, increasing sales
and customer confidence is vitally important for me. Word of mouth, being one of the best forms of
advertising, ensuring new and returning customer satisfaction metrics met by me is also a goal I strive to
exceed as your next Human Resources Assistant, Customer Service and Sales Support Specialist.
Honest and Dependable: Such traits are vital to me as proving these qualities will show future employers that
they can count on my abilities to manage and uphold integrity in the workplace. Quality Control position with
Duke / Progress Nuclear Energy Program taught me the importance of accuracy and integrity, along with
confidentiality and compliance required by organizational standards and protocols.