The document outlines the work history and skills of a professional with experience in contract administration and customer service, primarily at Hewlett Packard. It highlights abilities in leadership, teamwork, conflict resolution, and expertise in ERP systems like SAP. The individual values trust, transparency, and continuous improvement while balancing personal interests like sports and family.

1. Work History
Considered as a pro-active person, dynamic, enthusiastic and able to
provide trust, transparency and high-performance service. I am a
professional with the ability to make a difference and generate value in
organizations. I have experience and knowledge in ERPs such as SAP,
risk management, account management. I have the capacity to
develop and lead work teams and transform information into positive
results. I am a person with values, honest, reliable and with capacity for
adaptation, continuous improvement and a faithful believer of second
chances, I like sports, beach and enjoy time with my son.
Senior Contract Administrator
Hewlett Packard, San José
Manage Global and Local Accounts
Assures correct handling of support contracts within
the HP systems-SAP
Acts as entry point for Credit and Collections,
delivery issues, finance, CRS, Sales
Contract analysis (Review Terms & Conditions, Order
Acceptance, Invoicing date)
Monthly invoices and reports (review Purchase
Orders, create Sales Orders, Create contracts in
SAP)
Mentor for new hires
2013-01 -
Current
Contract Creator
Hewlett Packard, San José
Contract creation for Europe, Middle East and Africa
Partners
Team Lead Back up
Certificates and Authorization letters creation for
Middle East and Africa
Quality Control
Record Retention
2011-02 -
2012-11
Sales Assistant Manager/Supervisor
IDS, San José
Familiarize and supervise the team with the customer
needs, specifications, design targets, the
development process, design standards, techniques
2008-10 -
2010-06
CUSTOMER SERVICE
REPRESENTATIVE AND
CONTRACT
ADMINISTRATOR
MILENA
ALVARADO
Contact
Address
Santa Ana, SJ
Phone
506- 8708-1077
E-mail
mileae@hotmail.com
Skills
Leadership
Excellent
Conflict Resolution
Very Good
Team Work
Excellent
Assertive Communication
Very Good
Languages
English
Native
Portugese
Superior

2. Education
and tools to support task performance
Establish meeting times, places and agendas,
attendance, tardiness
Create daily reports of the incoming sales and
revenue
Deal with customers' complaints and requests via
emails
ITO Support Specialist III, Team Lead
Hewlett Packard, San José
Established process performance metrics
Handle Customer escalations and special customer
needs
Coordinate new deployments and upgrades with
the Service desk project manager, site teams and
technical team leaders
Assist in processes trainings for new hires when
required
2006-11 -
2008-10
Customer Service
Jazz Sportsbook & Casino, San José
Handle Costumers calls, deposits, withdraws,
bonuses, requests and complains
2000-03 -
2006-08
Some College (No Degree): Business
Administration
UNED
2010-05 -
Current
Some College (No Degree): Dentistry
Universidad Latina
1999-01 -
Current