The cover letter is from a seasoned customer experience professional with over 9 years of experience leading global brands. They have experience in multiple areas including customer onboarding, retention, adoption, service delivery, project management, training, and relationship management. They specialize in end-to-end customer experience, contact center operations, project management, selling, operations management, and business strategy. They believe in quality over quantity, empowering a good team, finding a way to get things done, and investing time in relationships.

1. Cover Letter
Hello there,
Thank you for spending time to know me better.
Over the past 9+ years, I have led working with Global Brands, as a seasoned Customer
Experience Professional with a track record in driving forward business strategies by leveraging
technology, balancing risk with intuition. I have worn multiple hats in in Customer Onboarding,
Retention, Adoption, Service Delivery, Project Management, Training and Relationship
Management. I can recognize key trade-offs and constantly challenging the status quo. In my
recent experience, I was successful to close on incoming bids via RFP’s thereby generating
revenue and verified outcome from Lucid’s ‘Global Key Accounts’.
Passionate about managing solution strategy, product offerings, adoption and provide proactive
support to customers for ARR creating long term loyalty. Solutions driven professional with
extensive experience in management and building teams in operations from scratch, growing
business in new markets and explore business opportunities to generate revenue.
I specialize in E2E Customer Experience, Contact Center Operations, Project Management,
Selling, Operations Management & Business Strategy. Successfully delivered on automation
projects resulting to reduction of bad demand. Greatly accustomed with North American clients
as delivered services and solutions across the North Americas. With a keen-eye for detail I can
help you scale your business without much hand-holding.
“Sometimes you’re ahead; sometimes you’re behind. The race is long and, in the end, it’s only
with yourself - Mary Schmich” with this philosophy, I am constantly reminding myself to be
better each passing day. As a travel enthusiast, I have travelled to 7 countries so far. Big admirer
of the post rock band ‘God is an Astronaut’.
I believe in:
- quality over quantity.
- A good team can take you miles. Invest and empower the group with the right authority.
- There is always a way of getting things done.
- Invest time in a relationship and see the magic.