The cover letter is from a seasoned customer experience professional with over 9 years of experience leading global brands. They have experience in multiple areas including customer onboarding, retention, adoption, service delivery, project management, training, and relationship management. They specialize in end-to-end customer experience, contact center operations, project management, selling, operations management, and business strategy. They believe in quality over quantity, empowering a good team, finding a way to get things done, and investing time in relationships.
This infographic from Chris Dunn Consulting highlights the 6 main reasons why businesses hire consultants and suggests
5 steps to finding external expertise for your company
If you have decided to hire a business coach to help you grow your business, then this is for you. Here's a guide to help you choose the perfect business coach.
This infographic from Chris Dunn Consulting highlights the 6 main reasons why businesses hire consultants and suggests
5 steps to finding external expertise for your company
If you have decided to hire a business coach to help you grow your business, then this is for you. Here's a guide to help you choose the perfect business coach.
Is It Only Me? Customer Success Tales From Across The Globe with James Scott,...James Scott
James will share his top ten observations from working with Customer Success teams across the world and make five predictions about the trends you should expect to impact your Customer Success team in the next 12 months.
Presented at Toronto Customer Success Heroes Meetup in May 2018.
Many businesses often ask if they should have an outsourced marketing department or undertake marketing in-house.
This presentation considers:
- Why businesses outsource marketing
- The alternatives to marketing outsourcing
- Options for marketing outsourcing
- In-house vs outsourced marketing costs
- How to choose and work with an outsourced marketing partner
Introducing 100 outsourcing Techniques:Inside this ebooks,you will discover the techniques such as it seems likely that you can employ workers administrating, it has been said that you can salary laborers analyzing a like minded view is you can rent services assistant , it make sence that you could sign up businessfor auditing,with good luck you could enlist freelancer for bartering ,more often than no you,you can obtain workers for constructing ,it should be noted that you could find employees for consulting and so much more.
Business owners generally go into business because they are passionate about what they do, not because they are passionate about running a business. Yet in today’s economic climate, it is even more important to understand how to effectively manage the business in order to survive.
The Business Growth Masterclass series is designed for smaller businesses. Its cost effective masterclasses give you the chance to understand how a business works and how to grow your business by working smarter, not harder. It’s like getting the practical bits from an MBA at a fraction of the cost.
How to get Money for Your Business | Business Fundingnutritious
Angels Den gives businesses and entrepreneurs the chance to meet with angel investors face-to-face to pitch their business idea and obtain funding and support.
Aquent Webcast - Attributes of a Great Designer: a conversation with Debbie M...Aquent
Debbie Millman, president of the Design Division at Sterling Brands and author of the book "How to Think Like a Great Graphic Designer," sits down with Aquent's Randy Ricker for an intimate discussion about what it takes to succeed as a graphic designer. The conversation centers on the distinction that being a great designer is about more than great design. Truly great designers share a number of attributes that set them apart from the pack. Success is driven by attitudes, approach and experience that go beyond aesthetics. Debbie talks candidly about what she has learned in her career, often by making mistakes, and shares how other designers can gain wisdom through their own mistakes.
In this Aquent-sponsored webcast, you can learn from Debbie's experience and perspective on:
Non-design skills that matter for designers
Understanding strategy
Creating client trust and salesmanship
Ideas for lifelong learning for designers
Chicago Rebels of Recruiting Roadshow | Jessica Steinberg from CDK GlobalGlassdoor
Jessica Steinberg from CDK Global talked about cultivating ambassadors to increase your brand reach at the Glassdoor Chicago Rebels of Recruiting Roadshow!
Is It Only Me? Customer Success Tales From Across The Globe with James Scott,...James Scott
James will share his top ten observations from working with Customer Success teams across the world and make five predictions about the trends you should expect to impact your Customer Success team in the next 12 months.
Presented at Toronto Customer Success Heroes Meetup in May 2018.
Many businesses often ask if they should have an outsourced marketing department or undertake marketing in-house.
This presentation considers:
- Why businesses outsource marketing
- The alternatives to marketing outsourcing
- Options for marketing outsourcing
- In-house vs outsourced marketing costs
- How to choose and work with an outsourced marketing partner
Introducing 100 outsourcing Techniques:Inside this ebooks,you will discover the techniques such as it seems likely that you can employ workers administrating, it has been said that you can salary laborers analyzing a like minded view is you can rent services assistant , it make sence that you could sign up businessfor auditing,with good luck you could enlist freelancer for bartering ,more often than no you,you can obtain workers for constructing ,it should be noted that you could find employees for consulting and so much more.
Business owners generally go into business because they are passionate about what they do, not because they are passionate about running a business. Yet in today’s economic climate, it is even more important to understand how to effectively manage the business in order to survive.
The Business Growth Masterclass series is designed for smaller businesses. Its cost effective masterclasses give you the chance to understand how a business works and how to grow your business by working smarter, not harder. It’s like getting the practical bits from an MBA at a fraction of the cost.
How to get Money for Your Business | Business Fundingnutritious
Angels Den gives businesses and entrepreneurs the chance to meet with angel investors face-to-face to pitch their business idea and obtain funding and support.
Aquent Webcast - Attributes of a Great Designer: a conversation with Debbie M...Aquent
Debbie Millman, president of the Design Division at Sterling Brands and author of the book "How to Think Like a Great Graphic Designer," sits down with Aquent's Randy Ricker for an intimate discussion about what it takes to succeed as a graphic designer. The conversation centers on the distinction that being a great designer is about more than great design. Truly great designers share a number of attributes that set them apart from the pack. Success is driven by attitudes, approach and experience that go beyond aesthetics. Debbie talks candidly about what she has learned in her career, often by making mistakes, and shares how other designers can gain wisdom through their own mistakes.
In this Aquent-sponsored webcast, you can learn from Debbie's experience and perspective on:
Non-design skills that matter for designers
Understanding strategy
Creating client trust and salesmanship
Ideas for lifelong learning for designers
Chicago Rebels of Recruiting Roadshow | Jessica Steinberg from CDK GlobalGlassdoor
Jessica Steinberg from CDK Global talked about cultivating ambassadors to increase your brand reach at the Glassdoor Chicago Rebels of Recruiting Roadshow!
Jacques Botha - CV : Please review my CV, I have extensive sales and Business management experience managing sales forces and customers in the FMCG industry, as well as in the Pharmaceutical industry. I am a creative, innovative and proactive manager, with a track record in customer relationship management
How to define yourself to your target audience and not let the market to define you. High Net Worth clients want to hear that you understand their needs, goals and aspirations before they allow you over their walls.
1. Cover Letter
Hello there,
Thank you for spending time to know me better.
Over the past 9+ years, I have led working with Global Brands, as a seasoned Customer
Experience Professional with a track record in driving forward business strategies by leveraging
technology, balancing risk with intuition. I have worn multiple hats in in Customer Onboarding,
Retention, Adoption, Service Delivery, Project Management, Training and Relationship
Management. I can recognize key trade-offs and constantly challenging the status quo. In my
recent experience, I was successful to close on incoming bids via RFP’s thereby generating
revenue and verified outcome from Lucid’s ‘Global Key Accounts’.
Passionate about managing solution strategy, product offerings, adoption and provide proactive
support to customers for ARR creating long term loyalty. Solutions driven professional with
extensive experience in management and building teams in operations from scratch, growing
business in new markets and explore business opportunities to generate revenue.
I specialize in E2E Customer Experience, Contact Center Operations, Project Management,
Selling, Operations Management & Business Strategy. Successfully delivered on automation
projects resulting to reduction of bad demand. Greatly accustomed with North American clients
as delivered services and solutions across the North Americas. With a keen-eye for detail I can
help you scale your business without much hand-holding.
“Sometimes you’re ahead; sometimes you’re behind. The race is long and, in the end, it’s only
with yourself - Mary Schmich” with this philosophy, I am constantly reminding myself to be
better each passing day. As a travel enthusiast, I have travelled to 7 countries so far. Big admirer
of the post rock band ‘God is an Astronaut’.
I believe in:
- quality over quantity.
- A good team can take you miles. Invest and empower the group with the right authority.
- There is always a way of getting things done.
- Invest time in a relationship and see the magic.
