The document outlines the key steps in the research process, including identifying a broad problem area, preliminary data gathering through literature reviews and interviews, clearly defining the research problem, developing a research proposal, considering managerial implications, and addressing ethical issues. It discusses gathering background information on the organization and relevant existing research to narrow down the problem. A good problem statement presents a clear, precise, and concise research question or issue to investigate. The research proposal allows the researcher and sponsor to agree upon the methodology, timeline, resources, and goals of the study prior to beginning research.

1. Research Methods for Business
Khalid Javaid Anwer
KJAN
Welcome

2. Chapter 3
The Research Process

3.  The broad problem area
 Preliminary data gathering
 Literature review
 Problem definition
 The research proposal
 Managerial implications
 Ethical issues
The Research Process;
TOPICS

4. OBSERVATION
Broad area
of research
interest identified
PRELIMINARY
DATA GATHERING
Interviewing
Literature survey
NO
PROBLEM
DEFINITION
Research
Problem
delineated
THEORETICAL
FRAMEWORK
Variables clearly
Identified and
labeled
GENERATION
OF
HYPOTHESES
SCIENTIFIC
RESEARCH
DESIGN
DATA COLLECTION,
ANALYSIS, AND
INTERPRETATION
DEDUCTION
Hypotheses
Substantiated?
Research question
answered?
Yes
Managerial
Decision
Making
Report
Presentation
Report
Writing
1
119
8
10
76
5
43
2
The Research Process for A & B Research

5.  The broad problem area refers to the entire situation
where there is a possible need for research and problem
solving. The specific issue might pertain to
1) Problems currently existing in an organizational
setting that need to be solved,
2) Areas that a manager believes need to be improved,
3) Conceptual or theoretical issue that needs to be
researched to understand certain phenomena, and
4) Some research questions that a basic researcher
wants to answer empirically.
The Research Process;
Broad Problem Area

6. Example 1: Problem Currently Existing:
A General Manager receives complaints from
Supervisory Managers that their subordinate staff is
not punctual in attending office. From such
statements the General Manager becomes aware that
a punctuality-related problem exists.
• Poor punctuality is a symptom, whereas the true
underlying problem may not be known. Research
investigation is required to identify the problem and
then fix it.
The Research Process;
Examples; (headach)

7. Example 2: Situation Requiring Improvement:
If the company has already implemented measures
to ensure punctuality, and some complaints of poor
punctuality continue to come in, then it is obvious
that the policies are not bringing the full results.
• Through research, such policies and procedures
need to be redefined.
The Research Process;
Examples;

8. Example 3: Conceptual Issue that Needs to be
Researched:
 A researcher may undertake basic research to study
the phenomenon of punctuality so as to define that
concept in precise terms.
The Research Process;
Examples;

9. Example 4: Empirical Answers:
 A researcher may want to find answers empirically to
the issue of perceived punctuality versus the actual
punctuality and its impact on the consequences for
the individuals (psychological stress) and for
organizations (poor performance).
 Such research is done by gathering data and testing
the relationships between variables.
The Research Process;
Examples;

10. 1. Training programs are perhaps not as effective as anticipated.
2. The sales volume of a product is not picking up.
3. Minority group members in firm are not advancing in their
careers.
4. The newly installed info. system is not being used by the
managers.
5. The introduction of flexible work hours has created more
problems.
6. Inventory control is not effective.
The Research Process;
Further Examples; Broad Problem Area:

11. Nature of information to be gathered
 Preliminary information helps to narrow down the broad
problem area & to define a specific problem statement
 The nature of information needed by the researchers may be
broadly classified as:
1. Background information of the organization—that is, the
contextual factors.
2. Prevailing knowledge on the topic – that is, relevant
findings from previous research
The Research Process;
Preliminary Data/information gathering

12. Secondary data;
 The data that already exist and include;
1. Statistical bulletins
2. Government publications
3. Information published or unpublished and available
from either within or outside the organization
4. Data available from previous research
5. Case studies and library records
6. Online data, web sites, and the internet.
The Research Process;
Types of the Data:

13. Primary Data;
 The data collected first-hand by the researcher. It includes
1. Gathering such information as the perceptions and
attitudes of employees by talking to them
2. By observing events, people, and objects
3. By administering questionnaires to individuals.
The Research Process;
Types of the Data:

14. a. Background Information; It includes the contextual factors:
1. The origin and history of the company.
2. Size in terms of employees, assets, etc.
3. Charter—purpose and ideology.
4. Location—regional, national, or other.
5. Resources—human and other.
6. Interdependent relationships with other institutions and the
external environment.
7. Financial position during the previous 5 to 10 years, and
relevant financial data.
The Research Process;
Background Information on the Organization:

15. b. Prevailing knowledge on the topic;
 Literature review helps to identify the important variables
related to the problem
 Literature review helps the research – true reasons for the
problem may not be unidentified even at the end of the research
The Research Process;
Background Information on the Organization:

16.  Step-by-step process to identify the published and
unpublished work from secondary data sources on the
topic of interest
 Evaluation of this work and the documentation of this work
 Helps not to re-invent the wheel again
 Helps to avoid the wastages of resources
The Research Process;
Literature review

17. 1. Important variables that are likely to influence the problem
situation are not left out.
2. What variables are important to consider (parsimony), why
they are considered important, and how they should be
investigated to solve the problem.
3. The Problem Statement can be made with precision and
clarity and Testability and Replicability of the findings of the
current research are enhanced.
4. Efforts are not wasted in rediscovering something that is
already known and the problem investigated is perceived by
the scientific community as relevant and significant.
A good literature ensures that; (benefits)
The Research Process;

18. The first step
 Identify the various published & unpublished materials
 Data sources
 Text books
 Journals
 Ph.D thesis
 Conference proceeding
 Reports
 Newspapers
 The internet
.
Conducting the Literature Survey;
The Research Process;

19. Searching for literature
 Previously one had to manually go through bibliographical
indexes that compiled periodically
 With modern technology it is easier to locate sources related to
the topic of interest
 Computerized databases provide the following advantages;
1) Save plenty of time
2) Comprehensive in their listing and review references
3) Gaining access to them is relatively inexpensive
.
Conducting the Literature Survey;
The Research Process;

20. Research Methods: Chapter 3
Arcidiacono, P., Cooley, J., & Hussey, A. (2008).The economic returns to an MBA. International
Economic Review, vol. 49(3), 873-899.
Bennis W., O Toole, J. (2005). How business schools lost their way, Harvard Business Review, vol.
83, 96-104.
Bruce, G. (2010). Exploring the value of MBA degrees, Journal of Education for Business, pp.
85,38-44
Bruce, G. (2010). Exploring the value of MBA degrees: students' experiences in full-time, part-
time, and executive MBA programs.Journal of Education for Business, 85, 38-44.
Burke, G.D., Edgington, R., & Olkin, J.M., (2003). Apply & demand: how the economy affects
graduates' career choices, Selections, 5-11
Chiu, R. (1999). Relationships between motivators and criteria in the selection of a distance
learning MBA program in Hong Kong, Career Development International,Vol. 4 (1), 26-33.
Cornuke, B. (2000, March 28). Facing a murky job market.Business Week Online/ Dawn
Davies, A., & Cline T.W. (2005). The ROI on the MBA, BizEd, pp. 42-45
Dohm, A. & Shniper, L. (2007).Occupational employment projections to 2016.Monthly Labor
Review, pp. 87-125.

21. Research Methods: Chapter 3

22. Research Methods: Chapter 3

23. Searching for literature
 Electronic journals
 Your library is probably subscribed to journals that are
available online
 Full-text databases
 Full-text of the articles
 Bibliographical databases
 B. databases display the bibliographic citations;
 Research Methods 5th Edition by Uma Sekaran. P-450
Conducting the Literature Survey;
The Research Process;

24. Basically, three forms of databases are used when evaluating the
literature:
Bibliographic Databases
 Display only the bibliographic citations, that is, the name of the
author, the title of the article (or book), source of publication,
year, volume, and page numbers.
Abstract Databases
 Provide an abstract or summary or overview of the study
purpose.
Full-text Databases
 Provide the full text of the articles.
The Research Process;
Conducting the Literature Survey;
Searching for literature

25.  Concepts and constructs are both abstraction. Man, table, tree,
insect, etc are abstractions and so are ideas of motivation, beauty,
attitude, etc.
 The difference lies in the nature of "objects" the abstractions are
made from: The existence of the objects from which the
abstractions are made may be factual or hypothetical.
 Where factual, the abstraction is a concept (e.g., table) and
 Where the object is hypothetical or inferential, the abstraction is a
construct (e.g., motivation).
Conducting the Literature Survey;
The Research Process;

26. The above answer is correct and well explained.
Kaplan explains that constructs are theoretical concepts that are
based on observations that cannot be observed directly or
indirectly (e.g. IQ, or motivation in the definition above).
Calling a construct real is a reification.
Conducting the Literature Survey;
The Research Process;

27. Documenting the Literature Review
 The documentation of the relevant studies citing the author and
the year of the study is called literature review or literature
survey.
 The literature survey is a clear & logical presentation of the
relevant research work done in the area of investigation
 The literature survey should bring together all relevant
information in a clear and logical manner instead of presenting
all the studies in chronological order.
 A good literature survey also leads to a good problem
statement.
 There are several accepted methods of citing references in the
literature survey. Page 44
Conducting the Literature Survey;
The Research Process;

28. Documenting the Literature Review
 There are several accepted methods of citing references in the
literature survey. Page 44
 The publication manual of the American Psychological
Association (2001)
 Offers detailed information regarding citations, quotations,
references and so on….and one of the accepted styles of
referencing in the management area.
 The Chicago Manual of style (2003)
 Turabian’s Manual for Writers (2007)
Conducting the Literature Survey;
The Research Process;

29. What makes a good problem statement?
 The problem statement introduces the key problem that is
addressed in the research project
 A “problem” could simply indicate an interest in an issue
where finding the right answers might help to improve an
existing situation.
 It is very important that symptoms of problems are not
defined as the real problem.
The Research Process;
Defining the Problem statement;

30.  A clear, precise, and concise statement of the question or issue
that is to be investigated with the goal of finding an answer or
solution.
 As mentioned earlier, problem definitions could pertain to;
1. Existing business problems where a manager is looking for
a solution,
2. Situations that may not pose any current problem but which
the manager feels have scope for improvement,
3. Areas where some conceptual clarity is needed for better
theory building, or
4. Situations in which a researcher is trying to answer a
research question empirically because of interest in the
topic.
The Research Process;
Defining the Problem Statement;

31. 1. How has the new packaging affected the sales of the product?
2. Has the new advertising message resulted in enhanced recall?
3. How do price and quality rate on consumers’ evaluation of
products?
4. What are the effects of downsizing on the long-range growth
patterns of companies?
5. What are the specific factors to be considered in creating a data
warehouse for a manufacturing company?
6. Why accidents used to be happened at Motorway?
The Research Process;
Examples Problem Statements;

32. 1. Before any research study is undertaken, there should be an
agreement between the parties about; (Researcher and sponsor)
1. As the problem to be investigated
2. The methodology to be used
3. The duration of the study
4. The resources required for the study
5. Ensure there are no misunderstandings
This is accomplished through a research proposal, researcher
submits and get approved by the sponsor to proceed with the
study.
The Research Process;
The Research Proposal;

33. 1) The purpose of the study
2) The specific problem to be investigated
3) The scope of the study
4) The relevance of the study
5) The research design offering details on;
a) The sampling design
b) Data collection methods
c) Data analysis
6) Time frame of the study (written report timeline)
7) The budget details
8) Selected bibliography
The Research Process;
The research proposal contains the followings;

34.  It is very important that symptoms of problems are not
defined as the real problem.
 Example;
 Headache
 Declined Sales
The Research Process;
Managerial Implications;

35.  Ethics in business research refers to a code of
conduct of behavior while conducting research.
 Ethical conduct applies to the organization and the
members that sponsor the research, the researchers
who undertake the research, and the respondents
who provide them with the necessary data.
Ethical issues;
Ethics
Research Methods: Chapter 3

36.  The members that sponsor the research should do it in
good faith, pay attention to what the results indicate, and
pursue organizational interest.
 Ethical conduct should be reflected in the behavior of;
 The researchers who conduct the investigation
 The participants who provide the data
 The analysts who provide the results
 The entire research team that presents the interpretation of
the results and suggests alternative solutions.
Ethical issues;
Ethics
Research Methods: Chapter 3

37. Chapter 3 Finished
Thanks……………..