This document describes a company's remote infrastructure management (RIM) services. It offers remote server monitoring, network monitoring, database administration, patch management, and backup/disaster recovery. Using offshore resources allows 50-60% cost savings while maintaining productivity. A case study shows how the company streamlined a web services client's processes, providing integrated infrastructure monitoring and 40% reduced costs. RIM services provide proactive support and oversight of IT resources.

1. Remote Infrastructure
Management (RIM)
Services
© Copyright 2008 Gateway TechnoLabs Pvt. Ltd.

2. Service Offerings
• Remote Infrastructure Management
–Remote Server Monitoring and Maintenance
–Network Monitoring & Maintenance
–DBA support
–Remote Desktop Management
–Patch Management, Asset Tracking &
Management
–Remote Backup and DR management

3. Service: Vision
To become virtual extension of your organization by
efficiently managing your IT Infrastructure and offering you
peace of mind with reduced costs and increased
Productivity through our quality services.

4. Why RIM – Current Economic Environment
• It is prudent in current times to focus on core business
activity
• You aren’t in the business of IT management – IT is an
enabler to your larger ambitions. As a result, you shouldn’t
have to develop all layers of the IT discipline – from
architecture and implementation, to ongoing monitoring
and management.
• Your biggest return comes from having your resources
focused on IT innovation –not on 24x7x365 management.

5. Concerns
• How to ensure
– Process (transparency, controls)
– Meeting business SLAs
– Quality
– Ongoing cost transformation
– Outsourcing / off-shoring
• Business IT Alignment
– Continuity – support team
– Data / information security and protection

6. What is Needed
We have devised and dedicated our services to cater
all requirements of our customers for:
– Skill Availability
– Risk Mitigation
– Consolidation
– Proactive Support
– Flexibility
– Extended-hour Global Delivery for infrastructure
outsourcing

7. Service: Capabilities
Data Center Management
Servers, Databases, Middle Pro-active monitoring & Incident
Tier Apps, Messaging, Storage
management
Systems
Problem, change & Configuration
management
Network Management
Well-defined
Routers, Switches, VoIP
processes
devices, Network Links Asset management, Patch management
along
With SLA
Security Management
Firewalls, Intrusion Protection
driven Availability management
Engagement
Systems, VPNs, PKI, AAA
Tools
Process consulting, Audits & Reviews
Desktop Management Implementation/Migration support
Desktops, Laptops, File & Print
Servers

8. Service: Tools
Control is with you….
 Remote Monitoring › Service price includes cost of
 Technical Support Desk tools
› Flexibility for customization
› Integration with commercial tools
› Extensive reporting
› Real time, Historic, Custom
› Role based dashboard views
› Powerful self service functions

9. People
Best of Breed – Best of Exposure
• Network certifications:
CCNA/CCNP
• Operating System: • System Certifications:
Windows, Linux, MAC OSX RHCE, SCSA, SCNA, MCSE,
• Database: MCSD
MS-SQL, MySQL, Oracle • Database certifications:
• Messaging: MS-Exchange, Lotus
OCP, OCA, MCDBA
Domino
• Web / App servers:
• Security Adherence to:
Weblogic, Websphere, iPlanet, Apach CISSP, CISA, BS7799 auditors
e, Tomcat, IIS, Coldfusion • Processes based on:
• Service Tools: ITIL, Six Sigma
Openview, Unicenter, Remedy, Magic

10. Flexible Engagement Models
• Pricing
– Shared Vs Dedicated
– Per Device, Per Incident
– T&M, Fixed Annuity
• Time
– Contract period
– Phased engagement
• Scope & Scale
• Contractual
• Engagement governance structure

11. Why RIM 2009
• Better ROI on IT investments
• Right sizing of the resources for increased business
value
• Effective and optimized portfolio of third party
contracts
• Reduced Total Cost of Ownership (TCO)
• Improvisation of Service level Management

12. CASE STUDY: Remote data center management
A Web services company, USA
Engagement Objectives
 Redesign processes and operations procedures
 Perform end-to-end management of their collocation facility remotely from India
 Manage multiple servers and application instances
 Support on 24x7x365 basis with stringent SLAs
Activities by Gateway
 Server O/S Mgmt (MAC OSX)
 Web Server and Terminal Server management
 Database ( SQL ) Administration
 Mail server management
 Storage and Backup monitoring and management
 Support for migrations

13. CASE STUDY: Remote data center management
A Web services company, USA
Benefits to the customer
 Streamlined processes
 Integrated view of entire IT infrastructure (not possible hitherto)
 Measurement of performance of the IT operations made possible for the first
time (through various SLA parameters)
 Single point ownership for complete production support of infrastructure
 Reduction in operations cost by 40%
 Staff redeployed for strategic in-house initiatives
 Visibility into capacity bottlenecks and redundancies

14. Summary
• Offshore leveraged model - cost savings around 50 – 60 %
• Pro-active advisory services provides additional benefits of
enhanced productivity and increased ROI
• Risk mitigated methodology allows for selective off-shoring
in a gradual manner
• Governance structure combines flexibility with control
Gateway… The ideal partner for Remote
Infrastructure Management

15. Thank You
Global Presence
USA
Houston (TX)
Irvine (CA)t
Malvern (PA)
The Netherlands
Zoetermeer
Denmark
Aarhus
Sweden
Stockholm
Finland
Espoo
© Copyright 2008 Gateway TechnoLabs Pvt. Ltd.