The session theme was "Protect your business from disruptions and keep your workforce productivity with BCM". The purpose of the session was to help business leaders understand how to keep the business up and running in the current lock-down using best practices for a complete business continuity strategy. It was driven to help businesses to understand how to address issues like business continuity team structure, business continuity planning, disaster recovery and business continuity testing, crisis communications, and employee safety and awareness programs. How should organizations address these with comprehensive BCM approach encompassing both organizational measures and technologies to minimize disruption, maintain security and support uninterrupted productivity for users and teams and minimize the impact of the disruption to their business.

1. SKILLS SUCCESSSYSTEMS
1
SECURITY
Global Webinar Series, Hosted by Prime Infoserv
www.primeinfoserv.com
Supported by
Community Partner

2. SKILLS SUCCESSSYSTEMS
2
SECURITY
Ajai Srivastava
Director, and Co -Founder
Go4 Kn owled ge Dig ital Private
Limited , In d ia.
Topic Theme:
Protect your business from
disruptions and keep your workforce
productivity with BCM.

3. WWW.GO4KNOWLEDGE.COMSKILLS SUCCESSSYSTEMS
3
SECURITY
Protect your business from disruptions and
keep your workforce productivity with BCM.
Go4knowledge Digital Pvt. Ltd. The information in this document is the property of Go4knowledge Digital Pvt. Ltd. and may not be copied or communicated to a third party or used for any purpose other than that for which it is supplied without the written consent of Go4knowledge Digital Pvt. Ltd. ©2019-20

4. SKILLS SUCCESSSYSTEMS
4
SECURITY
Session Goals
• Raise awareness of potential challenges confronting business worldwide
• Provide understanding of how Business Continuity Management can
help tackle some of the issues
• Help you get started developing individual plans using global best
practice frameworks.

5. SKILLS SUCCESSSYSTEMS
5
SECURITY
Business Continuity Management-
Protecting your business from disruptions
Expecting The Unexpected.

6. SKILLS SUCCESSSYSTEMS
6
SECURITY
Did you plan for this scenario?
Add a footer
Source : https://www.who.int/March 30th 2020
AGlobal Humanitarian PUBLIC HEALTH crisis that
impacts two critical facets - LIFE and LIVELIHOOD.

7. SKILLS SUCCESSSYSTEMS
7
SECURITY
Potential Challenges
Confronting Business
Add a footer 7

8. SKILLS SUCCESSSYSTEMS
8
SECURITY
Hobson's Choice – A reality!
• Governments , Businesses and Organizations globally are facing a terrible choice
to either severely damage our livelihoods through extended lockdowns,
or
to sacrifice the lives of thousands, if not millions, to a fast-spreading virus.
THE WORLD AS WE KNOW HAS CHANGED IN A FEW WEEKS.

9. SKILLS SUCCESSSYSTEMS
9
SECURITY
PROTECT LIFE
• We must solve for the virus and the
economy. It starts with battling the virus.
• Contain spread of infection – estimated
at 640 k as on date world wide
• Prevent increase in no of deaths –
estimated at 30 k as on date world wide
PROTECT LIVELIHOOD
• Address uncertainty about tomorrow
and fears of the severe economic
downturn that may result from a
prolonged crisis
• Support people and businesses affected
by lockdowns
• Protect workforce from sudden drops in
pay or loss of jobs and prepare to get
back to work safely .
Priority Areas to manage the impact of the outbreak
Add a footer
Key Challenges to be addressed
Address broad, complex, and catastrophic impacts—including health, societal, and economic impacts

10. SKILLS SUCCESSSYSTEMS
10
SECURITYAdd a footer
Are You Ready To Lead Your
Organization Through The Crisis ?
• Covid -19 is a global humanitarian challenge that poses a threat to both
lives and livelihoods across the globe.
• Governments ,Organizations and Individuals across the globe are fighting
a WAR on a daily basis.
• Unprecedented challenges brought by the coronavirus will have
significant impact on your cash flow, operations, employee engagement,
productivity and morale.
• There are no easy answers for the impact the uncertainty is having on
the people that drive the organization.

11. SKILLS SUCCESSSYSTEMS
11
SECURITY
Business Risk Continuum
Hazard
Compliance
and Prevention
Operational
Performance
Strategic
Initiatives
Opportunity
Uncertainty
“In Pursuit of the Upside”
Risk CFO/COO CEO/BoardController
Management Focus
Courtesy: PwC

12. SKILLS SUCCESSSYSTEMS
12
SECURITY
Plan your response in
times of uncertainty
Add a footer 12

13. SKILLS SUCCESSSYSTEMS
13
SECURITY
What is Business Continuity?
• Business Continuity is the enterprise-wide proactive BUSINESS
process by which we manage the risks we operate within.
• It addresses all aspects of the business: People, Processes,
Resources and Technology (PPRT)
• The goal is: preventing or mitigating the risks we can and preparing
for recovery from those we cannot, or choose not to prevent.
• Preparation is the key: You fight like you train!

14. SKILLS SUCCESSSYSTEMS
14
SECURITYAdd a footer 14
The Importance of
Business Continuity Management
Nicety or Necessity ?

15. SKILLS SUCCESSSYSTEMS
15
SECURITY
Question ...
40% of major companies who experience a
significant disaster go out of business within
one year ...
... Why ?
The Importance of
Business Continuity Management

16. SKILLS SUCCESSSYSTEMS
16
SECURITY
Answer...
Through lack of planning ...
The process of resuming normal business operations is so traumatic, difficult and expensive that it is
Impossible for the Business to Recover
The Importance of
Business Continuity Management
Whether planned or unplanned, business disruptions that aren’t managed effectively come
at a high cost

17. SKILLS SUCCESSSYSTEMS
17
SECURITY
Glob ally organ ization s h ave to b e p red ic tive an d p roactive in
th eir d ec ision -makin g to p reser ve b u sin ess contin u ity of th eir
operations and build enterprise resilience.
Ensuring Continuity of Business Operations
Add a footer
17

18. SKILLS SUCCESSSYSTEMS
18
SECURITY
Life Cycle of Business Continuity
• Sustain business operations
• Recover / resume business operations
• Protect business assets (People, reputation, and
tangible assets)
Reference: NIST SP 800-34, Contingency Planning Guide for IT Systems
Though each emergency is unique and many decisions will always have to be
made on-the-fly, a business continuity plan provides a framework and
preparation to guide these decisions as well as a clear indication of who will
make them.

19. SKILLS SUCCESSSYSTEMS
19
SECURITY
Effective Business Continuity Management
Effective Business Continuity is built on seven P’s…
1. Programme – proactively managing the process
2. People – roles & responsibilities, awareness & education
3. Processes – all organisational processes, including ICT
4. Premises – buildings & facilities
5. Providers – supply chain, including outsourcing
6. Profile – brand, image, reputation
7. Performance – benchmarking, evaluation & audit
Source: Business Continuity Institute
When undertaking business continuity planning, you should always keep these aspects of your business in
mind.

20. SKILLS SUCCESSSYSTEMS
20
SECURITY
Infrastructure
Business
Interruption
Risks (BIR)
Business
Infrastructure risk
Network
Control room
IT DRP
Network resilience
Server mirroring
Dimensions of BCM – Holistic Scope
Long term business viabilityDealing room
Office relocation
Brand image
Client satisfaction
Capacity
Regulatory
Equipment failures
Source : knowledgeleader.com

21. SKILLS SUCCESSSYSTEMS
21
SECURITY
This is aligned with the Plan-Do-
Check-Act (PDCA) approach as
defined by ISO 22301 Business
Continuity Management
Standard. This is also a
continuous cycle where the aim
is to ensure the continual
process is embedded in the
BCM programme.
Business Continuity Management
Program Phases

22. SKILLS SUCCESSSYSTEMS
22
SECURITY
BCM Program - Requirements
Source : GTAG –BCM REQUIREMENTS
• Business continuity management covers
infrastructure, cyber, employee, business,
operational and communication risks, with the
aim of managing an organisation that has to face
new challenges and risks and wants to ensure
continuity of operations and production.
• To keep the business up and running,
organizations must take a more comprehensive
approach encompassing both organizational
measures and technologies to minimize
disruption, maintain security, and support
uninterrupted productivity for users and teams.

23. SKILLS SUCCESSSYSTEMS
23
SECURITY
Business Continuity consists of:
• Chartering of BC activity
• Establishment of Cross-Functional Team(s)
• Inventory of People, Processes, Resources and Technology (PPRT)
• Risk/Threat Identification and Categorization
• Impact Analysis and Loss Estimation
• Prevention, Mitigation and Recovery Strategizing
• Gap Analysis and Resolution Planning
• Resolution Preparation, and Implementation
• Documenting, Communicating and Training
• Testing and Revision: Ad-nauseam

24. SKILLS SUCCESSSYSTEMS
24
SECURITY
Process for Creating a BCP
• Phase I: Project Initiation
• Phase II: Business Impact Analysis (BIA)
• Phase III: Recovery Strategy
• Phase IV: Plan Design & Development
• Phase V: Implementation
• Phase VI: Testing
• Phase VII: Maintenance, Awareness, and Training
(ISC)2
: Project
Initiation
(ISC)2
: Business
Impact Analysis
(BIA)
(ISC)2
:
Recovery
Strategy
(ISC)2
: Plan
Design &
Development
(ISC)2
:
Implement
(ISC)2
: Testing
(ISC)2
:
Continual
Maintenance
NIST: Develop
policy statement
NIST: Conduct
BIA
NIST: Identify
preventive
controls
NIST: Develop
recovery
strategy
NIST: Develop
contingency
plan
NIST: Plan
testing, training,
& excercises
NIST: Plan
maintenance

25. SKILLS SUCCESSSYSTEMS
25
SECURITY
Approach for developing a BCP - Phases & Tasks
Analyze
Assess
Strategize
Develop
Transform
Implement
Maintain
Validate
End to End Analysis of Information flow
Identify & Prioritize Critical Systems
Evaluate Interruption Impact
Data Security
Backup Procedures
Risk Analysis & Turnaround
Map Business & IT Requirements
Best Recovery Routes Determined
Proven Risk Management & Continuous Availability Techniques
Comprehensive Recovery Plan at Enterprise or BU Level
Determination of Infrastructure and Architecture
Transform Plan to Detailed Process & Procedures
Readiness Evaluation
Deployment of necessary Alternate Infrastructure
Establish a documented process for DR
Simulate Disaster Recovery Walkthrough
Fine tune the Infrastructure for loss tolerance
Causal Analysis
Adapting the Plan to Changing Business Needs

26. SKILLS SUCCESSSYSTEMS
26
SECURITY
Benefits of Business Continuity Management
Business continuity management processes are designed:
To minimise any risk of disruption to services, by building resilience into internal structures and
processes
To ensure we can maintain our essential services during disruptions with different levels of
severity
To assist staff in the event of an incident and to ensure staff are able to cope with the disruption
To ensure that if a disruption does occur, the main priority will be the recovery of key services
within agreed timeframes

27. SKILLS SUCCESSSYSTEMS
27
SECURITY
Get started with your
BCM
Add a footer 27

28. SKILLS SUCCESSSYSTEMS
28
SECURITY
PREPAREDNESS CAN MAKE ALL THE DIFFERENCE!
0
2000
4000
6000
8000
10000
12000
14000
16000
DeathRates/100,000Population(Annual
Basis)
Date
1918 Death Rates: Philadelphia v St. Louis
Philadelphia
St. Louis
Lessons from the past
Data from two cities in the U.S. during the 1918 pandemic
• In 1918, tens of millions of people died all
over the world from pandemic influenza
• Both cities were hit by the pandemic,
and they were under the same national
government. However, they had very
different experiences.
• St. Louis instituted social distancing
policies as soon as there were cases in the
area. Philadelphia delayed their use for
1-2 weeks after cases began.
• It is believed that the rapid
implementation of the social distancing
interventions was the primary factor
responsible for the lower mortality rate
experienced by St. Louis.
• When we think about learning from previous influenza pandemics,
we often think of the great pandemic of 1918

29. SKILLS SUCCESSSYSTEMS
29
SECURITY
• INTEGRITY & VISION
• COMPASSION & EMPATHY
• SPEED & AGILITY
• DISCIPLINE
• PROACTIVE & QUALITY DECISIONS
• CLEAR DECISION-MAKING HIERARCHY
Most imp ortant to resp on d to th e c risis cau sed by th e p an d emic
with
What do we do now?
29

30. SKILLS SUCCESSSYSTEMS
30
SECURITY
The Leadership Responsibilities
Source : Deloitte Touche Tohmatsu LimitedThe Heart of Resilient Leadership Responding to COVID-19

31. SKILLS SUCCESSSYSTEMS
31
SECURITY
Business Impact Analysis
Unit Plans
and Procedures
Business Continuity Planning Initiation
Risk Reduction
Implementation Organization
Testing
PROCESS
Change ManagementEducationDrillsReviews
PolicyScope Resources Organization
Ongoing
Process
BCP
Planning
Project
(Phase 0,1,2)
Implement
Standby Facilities
Recovery Strategy
BCP
Implementation
Project
(Phase 3)
BCP Planning Overview

32. SKILLS SUCCESSSYSTEMS
32
SECURITY
Business Continuity Planning
Framework
• The BCM Plan will comprise of the following components:
PLAN COMPONENTS
Business Impact Analysis
Business Continuity Management
Disaster Recovery & Crisis Communication Plans
Recovery Plan Testing and
Maintenance

33. WWW.GO4KNOWLEDGE.COMSKILLS SUCCESSSYSTEMS
33
SECURITY
BC Plan Development Procedure
WHAT ARE MY CRITICAL FUNCTIONS?
Essential Services
that needs to recover
Assets (Equipment, Personnel) &
Systems that is needed
Essential Services
that we need to prioritize
Most of these information should be captured in the BIA. Review and validate the information
WHAT ARE MY STRATEGIES?
How do we recover
the activities/services?
What should we do? Who do
we need to inform?
Where do we recover
the activities/services?
Evaluate manual interim and workaround processes identified in BIA. Document the
Business Continuity Procedures which includes the steps to carry out those activities for each of the phase.
PUTTING IT ALL TOGETHER
Activation/Recovery
Procedures
Contact List/Maps/Template/ OthersCritical/Non-Critical Functions
HOD to review the BCP. Circulate the BCP to all the relevant parties
(BCM Office, Audit and/or other dependent department) for the review.
Annual Review

34. SKILLS SUCCESSSYSTEMS
34
SECURITY
Activity
Crisis Management
Emergency
Response (ERP)
Continuity of Operations (BCP, DRP)
Crisis Communications
REDUCE
(PRE-INCIDENT) RESPOND RECOVER-RESUME RESTORE
RETURN
Key Risks
Key Disaster Scenario
Planned & unplanned risks
Salvage
Repair/ Rebuild
Recover & Resume
Incident
starts
Business Impact Analysis
with BC strategy
Business Continuity Management Responses
What When Where Who How
Preparedness : Training & Awareness; Exercise & Drills
BCM & Incident Response Lifecycle

35. SKILLS SUCCESSSYSTEMS
35
SECURITY
Business continuity team structure
• Covid Response team must be defined for your
organization
• This team will be responsible for decisions related to
implementation measures during the crisis.
• Top management must be involved.

36. SKILLS SUCCESSSYSTEMS
36
SECURITY
Manage your business risks
• Protect corporate reputation
• Reduce financial impact
• Set up reaction plans (procedures, allocation of
employees, tools and other resources)
• Prepare for issues in the supply chain
• Return to new normality sooner
• Make arrangements for work that cannot be
done remotely
• Prepare for the need to close down office or
business premises
Manage your operational risks
• Map single points of failure within the
organization (processes, employees,
technologies) and draft countermeasures
• Minimize the impact upon staff
• Minimize the impact upon service delivery
• Minimize the impact upon the IT
infrastructure
• Establish emergency measures and
organizational instructions in order to
ensure continuity of operations according to
the level of risk
Pan d emic Prep ared n ess Req u ires S tron g Bu sin ess Contin u ity Man agement
Add a footer
Lead New Ways of Working

37. SKILLS SUCCESSSYSTEMS
37
SECURITYAdd a footer 37
Managing Employee Safety Issues
• Employee Travel - document and communicate to all employees
• Local travel restrictions
• international travel ban
• Update list of employees abroad with status and next-action defined for each.
• contact and repatriate(if necessary) – Employees abroad
• Employee Quarantine
• Offer Home Office to all employees in quarantine.
• Update List of employees in quarantine daily and communicate it to department managers.
• Time off/vacation is offered to all employees in quarantine.
• Regular, positive communication with employees in quarantine is on a weekly basis at least.

38. SKILLS SUCCESSSYSTEMS
38
SECURITYAdd a footer 38
Managing Safety Issues
• Facility Safety
• Facilities cleaning is to be made more frequent and surfaces highly exposed to employees
(handles, elevators, pad, keyboards, door handles, etc.) are disinfected daily.
• Visitors
• Reduced or prohibit
• Maintain Visitors records - identification, contact details, travel history, visited departments, etc.
• Meetings
• Change to conference calls.
• Company Office Lockdown
• Have plans in place to ensure Business Operations of all functions during lockdown
• Ensure IT Infrastructure operations and IT Support during lockdown.
• Define a list of employees or any special resources required to maintain critical services/functions

39. SKILLS SUCCESSSYSTEMS
39
SECURITY
Manage your cyber risks
• Check security and monitoring of
applications for remote access
• Test applications for remote access (VPN
etc.) + patches, hardening
• Perform Awareness campaign for
specific cases of social engineering
attacks in communication related to
crisis
Manage your infrastructure risks
• Check the readiness of infrastructure and other services (SaaS
etc.) for the higher load of employees working remotely
• Check if the corporate systems can be managed remotely
without the physical presence of IT employees (Operations,
Support etc.)
• Map single points of failure in the infrastructure in case of
remote operations, design countermeasures
• Define the responsibilities of suppliers according to SLAs in case
of emergency situations, draft any required amendments
• Set up sufficient IT support for remotely working employees
• Prioritise access to corporate systems (Management, Top
Management priority etc.)
• Review the number of application licences that ensure remote
access
Pan d emic Prep ared n ess Req u ires S tron g Bu sin ess Contin u ity Man agement
Add a footer
Lead New Ways of Working

40. SKILLS SUCCESSSYSTEMS
40
SECURITY
• Due to the Coronavirus outbreak, presently, most of the companies are accelerating
remote work.
• The ongoing international pandemic regarding Coronavirus has made it very clear
how important it is to consider remote work culture for our businesses.

41. SKILLS SUCCESSSYSTEMS
41
SECURITY
Challenges Of Work From Home
Avoiding the “Work in Your PJs” Trap
KEY ACTIONS
Employees are provided with laptops and all necessary HW and SW for remote work.
Mandatory updates on laptops are done by employees before leaving on a lengthy Home
Office.
Home Office conditions for employees are documented and communicated.
Instructions for managers of Home Office workers are communicated to ensure sufficient
operation and visibility across teams.
Daily communications (e.g. standing morning conference call for status update) are scheduled
within the teams and led by the department manager.
Every Home Office worker reports daily regarding yesterday's activities, today's activities,
issues and blockers.
An available monitoring tool for employees at Home Office is used.
Regular communication about overall company status is provided daily by top management
to all employees and managers.
Tips for stress management and healthy Home Office work are regularly provided to
employees.

42. SKILLS SUCCESSSYSTEMS
42
SECURITY
Business continuity crisis communications
• Communications processes with government and the public are
defined, and the employees responsible for communication are
assigned.
• Enact business continuity and crisis teams in affected areas.
• Communicate awareness and monitoring to employees, key
third parties and customers.
• Consider implications of and tolerance levels for high
absenteeism on critical processes.
• Monitor at a high frequency.

43. SKILLS SUCCESSSYSTEMS
43
SECURITY 43
Action, not panic, is essential to
OUTLAST COVID-19.
• A number of key actions resilient leaders can take to secure both LIFE & LIVELIHOOD can be
grouped into the following categories:
1. Launch and sustain a crisis command center – with separate expert teams providing for inputs
to the Leader for Scenario planning, Strategic Initiative's , Conducting Operations and
Managing & Monitoring to provide an integrated and holistic response
2. Preserving human life and capital is the key to ensuring workforce continuity
3. Maintain business continuity and financing - update/develop business continuity plans and
understand financial impacts across the entire value chain
4. Shore up the supply chain - solutions to combat supply chain interruptions, overcome
logistics and labor shortages, and get better visibility into local access limitations
5. Stay engaged with customers and local communities - maintain open and ongoing lines of
communication with your customers ,communities and stakeholders.
6. Strengthen digital capabilities – developing digital road maps for the short, medium, and long
term for your organization with a special focus on cybersecuirty.
7. Engage with your business ecosystem -suppliers, vendors, customers, investors, employees,
and other stakeholders.

44. SKILLS SUCCESSSYSTEMS
44
SECURITYAdd a footer
Thank you
• Thank you for your attendance and kind co-operations
• This is just the beginning of our journey in the BCP/BCM
• Please submit your feedback from which you will receive by mail.
• On submission of the same, you will be receiving a attendance certificates
• There will be some series of workshops and certification on this topic. If you are
interested, may keep a watch on the upcoming communications.
• The session video, presentation etc. will be available on Prime YouTube Channel,
Slideshare and Facebook
• There are upcoming interesting sessions in the coming days, if you have not yet
registered, please register soon.

45. SKILLS SUCCESSSYSTEMS
45
SECURITYAdd a footer 45
Mail us at
info@primeinfoserv.com
for any queries
Disclaimer :
Go4Knowledge Digital Private Limited is a leading global provider of consulting, risk advisory, skill
enhancement and related services. In the cyber security and continuity . Our global network of partners and
associates help us make an impact that matters to individuals and businesses around the globe.
This communication contains general information only, and Go4Knowledge Team or their related associates
(collectively, the “Go4Knowledge organization”) is, by means of this communication, rendering professional
advice or services. Before making any decision or taking any action that may affect your finances or your
business, you should consult a qualified professional adviser.
No representations, warranties or undertakings (express or implied) are given as to the accuracy or
completeness of the information in this communication, and none of Go4Knowledge Team its associated
entities, employees or agents shall be liable or responsible for any loss or damage whatsoever arising directly
or indirectly in connection with any person relying on this communication.
Under no circumstances shall Go4Knowledgebe liable for any indirect, special, or consequential loss, damage,
claims, liabilities, charges, costs, expense or injury (including, without limitation, loss of use, data, revenue,
profits, business and for any claims of any third party claiming through Go4Knowledge) that may arise out of
or result out of this communication.
© 2020. For further professional advise and information contact us at info@go4knowledge.com
Copyright @ 2020 of Go4Knowledge Digital Private Limited . All rights reserved.
Any use of this material without specific permission of Go4Knowledge Digital Private Limited is strictly
prohibited