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RELATED COVERAGE
A More Streamlined Charity
JULY 26, 2013
N.Y. / REGION
In Lieu of Money, Toyota Donates Efficiency to New
York Charity
By MONA EL-NAGGAR JULY 26, 2013
The Food Bank for New York City is the country’s largest anti-
hunger
charity, feeding about 1.5 million people every year. It leans
heavily, as
other charities do, on the generosity of businesses, including
Target,
Bank of America, Delta Air Lines and the New York Yankees.
Toyota
was also a donor. But then Toyota had a different idea.
Instead of a check, it offered kaizen.
A Japanese word meaning “continuous improvement,” kaizen is
a main
ingredient in Toyota’s business model and a key to its success,
the
company says. It is an effort to optimize flow and quality by
constantly
searching for ways to streamline and enhance performance. Put
more
simply, it is about thinking outside the box and making small
changes
to generate big results.
Toyota’s emphasis on efficiency proved transformative for the
Food
Bank.
At a soup kitchen in Harlem, Toyota’s engineers cut down the
wait time
for dinner to 18 minutes from as long as 90. At a food pantry on
Staten
Island, they reduced the time people spent filling their bags to 6
minutes from 11. And at a warehouse in Bushwick, Brooklyn,
where
volunteers were packing boxes of supplies for victims of
Hurricane
Sandy, a dose of kaizen cut the time it took to pack one box to
11
seconds from 3 minutes.
Daryl Foriest, director of distribution at the Food Bank’s pantry
and soup kitchen in Harlem, was
skeptical at first of the Toyota engineers’ efforts. “The line of
people waiting to eat is too long,” he told
them. “Make the line shorter.” They did. James Estrin/The New
York Times
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Toyota has “revolutionized the way we serve our community,”
said
Margarette Purvis, the chief executive and president of the Food
Bank.
But Toyota’s initial offer to the charity in 2011 was met with
apprehension.
“They make cars; I run a kitchen,” said Daryl Foriest, director
of
distribution at the Food Bank’s pantry and soup kitchen in
Harlem.
“This won’t work.”
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When Toyota insisted it would, Mr. Foriest presented the
company with
a challenge.
“The line of people waiting to eat is too long,” Mr. Foriest said.
“Make
the line shorter.”
Toyota’s engineers went to work. The kitchen, which can seat
50 people,
typically opened for dinner at 4 p.m., and when all the chairs
were
filled, a line would form outside. Mr. Foriest would wait for
enough
space to open up to allow 10 people in. The average wait time
could be
up to an hour and a half.
Toyota made three changes. They eliminated the 10-at-a-time
system,
allowing diners to flow in one by one as soon as a chair was
free. Next, a
waiting area was set up inside where people lined up closer to
where
they would pick up food trays. Finally, an employee was
assigned the
sole duty of spotting empty seats so they could be filled
quickly. The
average wait time dropped to 18 minutes and more people were
fed.
The unusual partnership between Toyota and the Food Bank,
which one
Food Bank coordinator compared to a cultural exchange
program,
highlights a different way for-profit businesses can help their
communities, experts said.
“It’s a form of corporate philanthropy but instead of giving
money,
they’re sharing expertise,” said David J. Vogel, a professor and
an
expert in corporate social responsibility at the Haas School of
Business
at the University of California, Berkeley. “It’s quite new.”
And many nonprofit organizations, facing tighter budgets as
financing
from federal and local governments diminishes, are having to
make
smarter business decisions.
“Nonprofit organizations are taking on what happens in the for-
profit
world because they will run better,” said Ronald P. Hill, a
professor of
marketing and business law at Villanova University.
In the early 1990s, Toyota
limited sharing its expertise
to its auto parts suppliers.
But as the Toyota
Production System Support
Center, the company’s
headquarters of efficiency,
came to recognize broader
interest in the Toyota
model, the company offered
consulting-style services to
nonautomotive
manufacturers and
nonprofit organizations.
Today, the center supports about 40 organizations, half of which
are
small to midsize manufacturers that pay a small fee. The rest
are
nonprofits, like the Food Bank, that get the services free.
Sign UpEnter your email address
“There’s a lot of opportunities in a variety of industries to
improve and
become more competitive by applying the Toyota production
system,”
said Jamie Bonini, the support center’s general manager.
The lessons provided by Toyota come at a critical time for the
Food
Bank as it faces increasing demand in a weak economy.
“From banks to restaurants to airlines, people give money and
time and
we’re grateful,” Ms. Purvis said. “But, it’s very rare for people
to come
and say, ‘You know what, this is the model that made our
company
great and we will share it with a charity with the hope that it
will
provide for the neediest people in your city.’ ”
At the Project Hospitality food pantry on Staten Island, which is
part of
the Food Bank network, Toyota engineers tried to expedite the
pickup
process. They drew a layout identifying spots where there were
slowdowns. They reorganized the shelves by food groups and
used
colored tape to mark the grain, vegetable, fruit and protein
sections.
The time clients spent in the pantry was reduced nearly by half.
Similarly, the Food Bank called on Toyota engineers to help one
of its
affiliated charities, Metro World Child, keep up with demand in
the Far
Rockaways after Hurricane Sandy.
Lisa Richardson, an engineer with a background in
manufacturing,
watched as volunteers walked around a warehouse in Brooklyn
and
scrambled to pack boxes of food. So she created an assembly
line and
volunteers dropped food items into boxes as they moved across
a
conveyor belt. The average time to pack one box shrank to 11
seconds
from 3 minutes.
Still not satisfied, Ms. Richardson changed the size of the
boxes.
“There was a lot of empty space in the box and they were
shipping that
air out in the truck,” Ms. Richardson said. The Food Bank was
using
standard boxes of 12 by 12 by 12 inches. By changing the size
to 16 by 8
by 8, workers can pack each box more tightly and more boxes
can go
out in each truck
Next up, Ms. Purvis says, is a plan “to kaizen” the Food Bank’s
90,000-
square-foot warehouse in the Bronx, where Toyota will try to
optimize
use of the space and figure out delivery routes, among other
tasks.
“I never thought that what we needed were a bunch of
engineers,” Ms.
Purvis said. “In our world food is king, but we didn’t know that
the
queen would be kaizen.”
Correction: July 27, 2013
An earlier version of this article misspelled the university at wh
ich the
Haas School of Business is located. It is at the University of Cal
ifornia,
Berkeley, not Berkley. An earlier version also misstated the sur
name of a
Toyota engineer. She is Lisa Richardson, not Anderson.
Correction: July 31, 2013
An article on Saturday about Toyota’s offering its efficiency ex
pertise to
the Food Bank for New York City misspelled the given name of
the general
manager of the Toyota Production System Support Center. He is
Jamie
Bonini, not Jaime. And because of an editing error, the article m
isstated
the dimensions of a standard box used by the Food Bank. It is 1
2 by 12 by
12 inches, not 12 square inches.
Audit Reports Paper
Referencing the textbook (Auditing: A Risk-based Approach,
11th edition) and the readings, write a three to five page
double-spaced report discussing:
1. The different types of audit reports that can be issued
explaining the form and content and why they are issued:
a. Standard unqualified (unmodified) audit reports on financial
statements and when it is issued, an unqualified report with
explanatory language describing a justified departure from U.S.
GAAP, an unqualified report with substantial doubt about the
client being a going concern, and an unqualified report with
emphasis of important matter.
b. Qualified opinion reports.
c. Adverse opinion reports.
d. Disclaimer of opinion reports.
2. Does this mean that publicly traded companies always "do
things right" and what are the implications of a qualified or an
adverse opinion for a publicly traded company? Do non-public
entities receive opinions other than unqualified?
3. Paraphrase the opinion paragraph for an unqualified,
qualified, adverse, and disclaimer of opinion report.
Submit your completed assignment to the Assignments folder by
the date specified by your facilitator.

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RELATED COVERAGEA More Streamlined CharityJULY 26, 201.docx

  • 1. RELATED COVERAGE A More Streamlined Charity JULY 26, 2013 N.Y. / REGION In Lieu of Money, Toyota Donates Efficiency to New York Charity By MONA EL-NAGGAR JULY 26, 2013 The Food Bank for New York City is the country’s largest anti- hunger charity, feeding about 1.5 million people every year. It leans heavily, as other charities do, on the generosity of businesses, including Target, Bank of America, Delta Air Lines and the New York Yankees. Toyota was also a donor. But then Toyota had a different idea. Instead of a check, it offered kaizen. A Japanese word meaning “continuous improvement,” kaizen is a main ingredient in Toyota’s business model and a key to its success,
  • 2. the company says. It is an effort to optimize flow and quality by constantly searching for ways to streamline and enhance performance. Put more simply, it is about thinking outside the box and making small changes to generate big results. Toyota’s emphasis on efficiency proved transformative for the Food Bank. At a soup kitchen in Harlem, Toyota’s engineers cut down the wait time for dinner to 18 minutes from as long as 90. At a food pantry on Staten Island, they reduced the time people spent filling their bags to 6 minutes from 11. And at a warehouse in Bushwick, Brooklyn, where volunteers were packing boxes of supplies for victims of Hurricane Sandy, a dose of kaizen cut the time it took to pack one box to 11 seconds from 3 minutes.
  • 3. Daryl Foriest, director of distribution at the Food Bank’s pantry and soup kitchen in Harlem, was skeptical at first of the Toyota engineers’ efforts. “The line of people waiting to eat is too long,” he told them. “Make the line shorter.” They did. James Estrin/The New York Times Public Hospitals Treat Greater Share of Mental Health Patients Mayor de Blasio Used Personal Email for City Matters, Memo Says After 62 Years and Many Battles, Village Voice to End Print Publication Struggling Schools Improve on Test Scores, but Not All Are Safe Police Union Complains of
  • 4. ‘Blue Racism,’ Then Regrets Word Choice SECTIONS SEARCH HOME SUBSCRIBE NOW LOG IN Toyota has “revolutionized the way we serve our community,” said Margarette Purvis, the chief executive and president of the Food Bank. But Toyota’s initial offer to the charity in 2011 was met with apprehension. “They make cars; I run a kitchen,” said Daryl Foriest, director of distribution at the Food Bank’s pantry and soup kitchen in Harlem. “This won’t work.” New York Today Each morning, get the latest on New York businesses, arts, sports, dining, style and more. You agree to receive occasional updates and special offers for The New York Times's products and services. SEE SAMPLE PRIVACY POLICY OPT OUT OR CONTACT US ANYTIME
  • 5. When Toyota insisted it would, Mr. Foriest presented the company with a challenge. “The line of people waiting to eat is too long,” Mr. Foriest said. “Make the line shorter.” Toyota’s engineers went to work. The kitchen, which can seat 50 people, typically opened for dinner at 4 p.m., and when all the chairs were filled, a line would form outside. Mr. Foriest would wait for enough space to open up to allow 10 people in. The average wait time could be up to an hour and a half. Toyota made three changes. They eliminated the 10-at-a-time system, allowing diners to flow in one by one as soon as a chair was free. Next, a waiting area was set up inside where people lined up closer to where they would pick up food trays. Finally, an employee was assigned the
  • 6. sole duty of spotting empty seats so they could be filled quickly. The average wait time dropped to 18 minutes and more people were fed. The unusual partnership between Toyota and the Food Bank, which one Food Bank coordinator compared to a cultural exchange program, highlights a different way for-profit businesses can help their communities, experts said. “It’s a form of corporate philanthropy but instead of giving money, they’re sharing expertise,” said David J. Vogel, a professor and an expert in corporate social responsibility at the Haas School of Business at the University of California, Berkeley. “It’s quite new.” And many nonprofit organizations, facing tighter budgets as financing from federal and local governments diminishes, are having to make smarter business decisions. “Nonprofit organizations are taking on what happens in the for-
  • 7. profit world because they will run better,” said Ronald P. Hill, a professor of marketing and business law at Villanova University. In the early 1990s, Toyota limited sharing its expertise to its auto parts suppliers. But as the Toyota Production System Support Center, the company’s headquarters of efficiency, came to recognize broader interest in the Toyota model, the company offered consulting-style services to nonautomotive manufacturers and nonprofit organizations. Today, the center supports about 40 organizations, half of which
  • 8. are small to midsize manufacturers that pay a small fee. The rest are nonprofits, like the Food Bank, that get the services free. Sign UpEnter your email address “There’s a lot of opportunities in a variety of industries to improve and become more competitive by applying the Toyota production system,” said Jamie Bonini, the support center’s general manager. The lessons provided by Toyota come at a critical time for the Food Bank as it faces increasing demand in a weak economy. “From banks to restaurants to airlines, people give money and time and we’re grateful,” Ms. Purvis said. “But, it’s very rare for people to come and say, ‘You know what, this is the model that made our company great and we will share it with a charity with the hope that it will
  • 9. provide for the neediest people in your city.’ ” At the Project Hospitality food pantry on Staten Island, which is part of the Food Bank network, Toyota engineers tried to expedite the pickup process. They drew a layout identifying spots where there were slowdowns. They reorganized the shelves by food groups and used colored tape to mark the grain, vegetable, fruit and protein sections. The time clients spent in the pantry was reduced nearly by half. Similarly, the Food Bank called on Toyota engineers to help one of its affiliated charities, Metro World Child, keep up with demand in the Far Rockaways after Hurricane Sandy. Lisa Richardson, an engineer with a background in manufacturing, watched as volunteers walked around a warehouse in Brooklyn and scrambled to pack boxes of food. So she created an assembly line and volunteers dropped food items into boxes as they moved across
  • 10. a conveyor belt. The average time to pack one box shrank to 11 seconds from 3 minutes. Still not satisfied, Ms. Richardson changed the size of the boxes. “There was a lot of empty space in the box and they were shipping that air out in the truck,” Ms. Richardson said. The Food Bank was using standard boxes of 12 by 12 by 12 inches. By changing the size to 16 by 8 by 8, workers can pack each box more tightly and more boxes can go out in each truck Next up, Ms. Purvis says, is a plan “to kaizen” the Food Bank’s 90,000- square-foot warehouse in the Bronx, where Toyota will try to optimize use of the space and figure out delivery routes, among other tasks. “I never thought that what we needed were a bunch of engineers,” Ms.
  • 11. Purvis said. “In our world food is king, but we didn’t know that the queen would be kaizen.” Correction: July 27, 2013 An earlier version of this article misspelled the university at wh ich the Haas School of Business is located. It is at the University of Cal ifornia, Berkeley, not Berkley. An earlier version also misstated the sur name of a Toyota engineer. She is Lisa Richardson, not Anderson. Correction: July 31, 2013 An article on Saturday about Toyota’s offering its efficiency ex pertise to the Food Bank for New York City misspelled the given name of the general manager of the Toyota Production System Support Center. He is Jamie Bonini, not Jaime. And because of an editing error, the article m isstated the dimensions of a standard box used by the Food Bank. It is 1 2 by 12 by
  • 12. 12 inches, not 12 square inches. Audit Reports Paper Referencing the textbook (Auditing: A Risk-based Approach, 11th edition) and the readings, write a three to five page double-spaced report discussing: 1. The different types of audit reports that can be issued explaining the form and content and why they are issued: a. Standard unqualified (unmodified) audit reports on financial statements and when it is issued, an unqualified report with explanatory language describing a justified departure from U.S. GAAP, an unqualified report with substantial doubt about the client being a going concern, and an unqualified report with emphasis of important matter. b. Qualified opinion reports. c. Adverse opinion reports. d. Disclaimer of opinion reports. 2. Does this mean that publicly traded companies always "do things right" and what are the implications of a qualified or an adverse opinion for a publicly traded company? Do non-public entities receive opinions other than unqualified? 3. Paraphrase the opinion paragraph for an unqualified, qualified, adverse, and disclaimer of opinion report. Submit your completed assignment to the Assignments folder by the date specified by your facilitator.