Rebecca Benson is seeking a customer service or administrative role with over 10 years of experience. She has worked in call centers, medical offices, and freight companies, assisting customers and resolving issues. Benson has strong computer skills and experience training others. Her most recent role was as a customer service associate at General Dynamics, where she handled calls, chats, and floor support for over 30 trainees.

1. Rebecca Benson
157 Seven Springs China Spring, TX 76633 Phone: 254-836-4647
Cell # 254-424-1458 E-mail: beckyandpaul2007@yahoo.com
Qualifications10+Years
Customer Service Medical Office Experience
Office Administration Phone experience
Purchasing Experience Data Entry and Filing
Computer knowledge All Office Equipment
Trainer for work ethics
Work Experience:
9/3/2013 to current
General Dynamics Waco, TX 1-855-232-5389
Customer Service Associate
Call center,web chat, floor support, handling customer’s calls and resolving issues. Trainer for over 30
People.
6/1/2013 to 9/3/2013
Central Freight Waco,TX 1-254-772-2120
Take calls & set up appointments or track Shipments.
12/03/2012 to 2/28/2013
Med-Equip Waco,Texas 254-772-6970
Purchasing Agent
Purchased products for stores, by phone & computer also email.
Shipped orders and products out and purchased items to send directly to customers and stores.
Researched prices and quality, Answered phones sent calls to correct person to assist customers. Used all
office equipment and many apps on computer, outlook-email, excel, word as well as other apps.
06/30/08 to 11/30/2012
Convergy’s Waco,Texas 1-800-235-8000
Customer Service Associate
Answer Phones & solved customers issues, updated information on computer in severaldifferent
applications. Mentored, trainer assistant.
11/5/07 to 3/11/08
Man Power @ Atmos Energy Waco, Texas (254)776-3017
Customer Service Associate
Answer Phones & solved customers issues, updated information on computer in severaldifferent
applications, Office equipment.
7/18/07 to 11/2/07
Velocity Waco, Texas 254-776-5193
Sub Contractor, Delivery Driver
Picked up documents & delivered them. I drove over 300 miles a night
9/19/05 to 7/18/07
Dwyer Group Waco, Texas 254-745-2400
Lead Developer
Cold calls to Companies to market the Franchises.
Used all office equipment and many apps on computer

2. 5/03 to 8/2005
SelfEmployed &
Placements Unlimited Waco,Texas 254-741-0526
Temp Office worker
Marketing, Filing, Answered Phones and Human Resource activities, Used office equipment, apps on
computer. Cleaned houses, self employed.
Benson,Rebecca
Resume
Page2
Work History Continued:
1/2000to 5/2003
Providence Home Care Waco,TX254-399-2500 (Roberta Robinson)
Supply Room Coordinator
Managed Supply room, inventory, distributed and organized medical supplies,
record keeping and purchasing, created formulas for billing, analyzed billing,
pricing, evaluated new and current supplies.
Trained Nurses on new supplies also Orientation for new Nurses Aides,
did monthly reports, also helped out in all areas of office
switchboard and filing & audited Nurses notes.
Other Qualifications: Med Aid, Advocate for Mental Health patients.CPR & behavior training.
 Accounting Software (Peachtree, AS400)
 Database Software ( Access)
 Data Entry Terminal (Mainframe Terminal, etc)
 Email Software (Outlook, Internet Browser (Internet Explorer, Firefox, etc)
 Peripheral Devices (Scanners, Printers, etc)
 Personal Computers
 Spreadsheet Software (Excel)
 Word Processing Software (Word, WordPerfect)
Education
1988 ILC, Sioux City, IA
General Education, GED
Volunteer Work
Special Olympics: 1991 to 2000 South Sioux City, Nebraska
Coached, chaperoned, arranged board meetings and fund raisers.

3. References
Donna McCall, Friend, (254) 315-0354
Laura Perez. Convergy’s co worker, Friend (254)733-8561
Tonya LeClair, Friend & co worker @ MCI (871)851-9616