Bruce Fernandez has 9 years of customer service experience and a track record of improving processes through analytical thinking. He is a flexible team player who can effectively prioritize projects and has extensive experience in management, security, and non-profit roles.

1. Bruce Fernandez
8012 Paddock Ave, Tampa, FL 33614 | C: 813-410-2434bruce46810@gmail.com
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SUMMARY
With my management skills, I can produce a tangible, positive impact in the work place
Major priority is to focus on results to exceedthe norm.
I constantly examine administrative effectiveness and seek betterprocedures.
SKILLS AND HIGHLIGHTS
With 9 years of customer service experience gives me the ability to handle escalated customer concerns.
Always remain energetic with a positive work attitudes
Demonstrates a talent for identifying, improving, streamlining complex work processes with analytical thinking
and analysis.
Computer literate performer with extensive software proficiency Microsoft office
Flexible team player who thrives in environment requiring ability to effectively prioritize and juggle multiple
concurrent projects.
Work Experience
07/2015 to Present Operations / Interim Operations Manager
Tampa/ LA Fitness
Upon opening the gym I ensure all standard morning opening procedures are completed
As a Club Pride employee I Maintain and Clean Equipment for perfect product.
My duties included clearing up EFT on preexisting accounts to resolving members existing balances.
Encourages existing members to Renew their membership.
08/2008 to Present Security Managements
Sentry Event Services-Tampa, FL
Security staff for events at Tropicana Field, Tampa Stadium and Amphitheatre
Maintained order and public safety for guest at events.

2. Managed 10 employees to ensure responsibilities and duties were completed
03/2015 to 01/2016 Non-Profit Animal Care Assistant
Canine Estates -Tarpon Springs, FL
Managed the Facility by in taking new rescues and processing the paper work for the adopted dogs.
Managed and Coordinated Events for Non-Profit
Maintained Inventory and Supplies for the facility.
Conducted Orientation for Volunteers to be familiar with the practices of our facility
04/2013 to 12/2014 Correctional Officer
Tarpon Springs Transition House -Tarpon Springs, FL
Conducts Orientation gave Instruction to Inmates of Rules and Regulations
Investigate Inmates, Monitor Bracelets using Smart View Monitoring Systems
Make Arrests and file DR paper work to send them back to prison
Schedule Inmates Work Schedule to allow them to go to work.
Responsible for completing end of sentence paperwork to release inmates.
03/2013 to 03/2014 Manager Warehouse
Central Pipes and Supplies -Tampa, FL
Created Excel spreadsheets to reflect sales and inventory reports.
Cross-trained and provided back-up for other customer service representatives when needed.
Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy
rate.
Created new processes and systems for increasing customer service satisfaction.
Satisfied customers lead to a high retainage rate.
10/2012 to 03/2013 Assistant Manager
Journeys - Tampa FL,
Responsible for sales of a broad range of merchandise while reaching targeted goals.
Cross-trained and provided back-up for other sales associates, managers when needed.
Conducted Orientation to all On Boarding Personnel
Prevented store losses using awareness and attention to detail and Integrity
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

3. EDUCATION AND TRAINING
Associates Degree Major Criminal Justice Everest University - Tampa, FL USA
License Security officer Class D