This document discusses the importance of building rapport between teachers and students. It defines rapport as the trust and respect in the relationship that allows the teacher to understand the student's perspective. Developing rapport increases student enjoyment of and motivation for the class. The document provides tips for teachers to build rapport such as using students' names, sharing personal experiences, rewarding comments, and being enthusiastic about the subject. Mirroring students' behaviors and maintaining appropriate body language are also recommended for building strong rapport.
what is rapport
how to deal with customers
how to create a relationship with customer to get maximum benefit
customer needs
barriers to rapport building
rapport building presentation including introduction, basics of rapport building, customer's needs, components, importance, advantages, barriers, 4 A's, conclusion.
what is rapport
how to deal with customers
how to create a relationship with customer to get maximum benefit
customer needs
barriers to rapport building
rapport building presentation including introduction, basics of rapport building, customer's needs, components, importance, advantages, barriers, 4 A's, conclusion.
Communication is an integral part of human being. Without this life couldn't be easier. Here is some skills to develop and improve your communication for better presentation.
Tools to Build Rapport and Better RelationshipsGordon Young
Create more fruitful interactions by understanding how to get into rapport with someone; become more conscious of the elements that builds a connection. Like mirroring, eye contact and
matching breathing rhythm.
The presentation covers some special situations that salespersons normally face. We will cover here how to handle objections, complaints and awkward customers.
Customer Service Etiquette Tips: How to Keep Your Customers Happy (Infographic)Provide Support, LLC
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Regardless of the industry in which you work, there is likely some aspect of customer service involved. This presentation provides an overview of best practices for communicating with your clients or customers. Learn more about Levelwing's Company Culture and Best Practices: http://ow.ly/frW2H
Phone Etiquette: Vocal Skills
Voice reflects attitude. Even if the words are correct and intended to be polite, tone could imply the opposite. Voice is made up of five distinct elements: tone, inflection, pitch, rate and volume. Your voice contains specific percentages of each element that makes it uniquely yours. However, there is a best practice range within which your voice sounds confident and most importantly professional.
Improving client communication is one of the most profitable additions you can make to your business. This is the step-by-step guide to help you do that.
This presentation provides basics of communication skills, both verbal and non-verbal, body language, how to handle questions and answers and other tips and techniques.
How to Improve Communication Skills, Effective Communication Skills, Soft SkillsProfit Transformations
This training is on how to improve communication skills with little know soft skills insights. It will provide you with tips on effective communication strategies including DISC Profiles, effective delegation, leadership skills and more.
The slideshow is from a 1 hour webinar. Watch the video to learn become a better person with more on more effective communication skills from this training.
Find out more about improving your people skills by registering for our information packed half day workshop. Subscribe to http://profittrans4mations.com/people-skills
Effective Communication Skills to succeed at your WorkplacePeace Itimi
These tips will help you communicate better with your colleagues and everyone you come in contact with. I listed 5 core communications skills here for a presentation to my colleague
Communication is an integral part of human being. Without this life couldn't be easier. Here is some skills to develop and improve your communication for better presentation.
Tools to Build Rapport and Better RelationshipsGordon Young
Create more fruitful interactions by understanding how to get into rapport with someone; become more conscious of the elements that builds a connection. Like mirroring, eye contact and
matching breathing rhythm.
The presentation covers some special situations that salespersons normally face. We will cover here how to handle objections, complaints and awkward customers.
Customer Service Etiquette Tips: How to Keep Your Customers Happy (Infographic)Provide Support, LLC
The Infographic offers 10 basic principles of customer service etiquette along with the list of phrases that should be avoided (with their better equivalents) as well as some practical tips on phone, email, Live Chat and social media customer service etiquette.
Regardless of the industry in which you work, there is likely some aspect of customer service involved. This presentation provides an overview of best practices for communicating with your clients or customers. Learn more about Levelwing's Company Culture and Best Practices: http://ow.ly/frW2H
Phone Etiquette: Vocal Skills
Voice reflects attitude. Even if the words are correct and intended to be polite, tone could imply the opposite. Voice is made up of five distinct elements: tone, inflection, pitch, rate and volume. Your voice contains specific percentages of each element that makes it uniquely yours. However, there is a best practice range within which your voice sounds confident and most importantly professional.
Improving client communication is one of the most profitable additions you can make to your business. This is the step-by-step guide to help you do that.
This presentation provides basics of communication skills, both verbal and non-verbal, body language, how to handle questions and answers and other tips and techniques.
How to Improve Communication Skills, Effective Communication Skills, Soft SkillsProfit Transformations
This training is on how to improve communication skills with little know soft skills insights. It will provide you with tips on effective communication strategies including DISC Profiles, effective delegation, leadership skills and more.
The slideshow is from a 1 hour webinar. Watch the video to learn become a better person with more on more effective communication skills from this training.
Find out more about improving your people skills by registering for our information packed half day workshop. Subscribe to http://profittrans4mations.com/people-skills
Effective Communication Skills to succeed at your WorkplacePeace Itimi
These tips will help you communicate better with your colleagues and everyone you come in contact with. I listed 5 core communications skills here for a presentation to my colleague
Gnito is an iPhone App that lets people seamlessly connect with curated influencers around them. We created our cascading identity algorithm in a scalable and flexible way, and now our business-facing web service and API are sought after by companies and industries that seek to enhance their customer data. We turn the internet into your own personalized CRM.
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English essay writing involves a lot of expertise that a person who is not very smart in the English language may not meet. The use of grammar, sentence construction as well as other skills that call for a clear understanding of the language use, have never been easy without proper mastery of the language. For that case, an essay in English may need an expert, so that the English essay meets the prescribed need, which is all that you may need for outstanding performance in your essay in English. English essay writing is thus part of what English natives and English fluent persons best do since they have clear mastery of the language.
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http://lanlp.com/
involving learners actively in the process of learning gives more to the teacher and learner. the learners construct more concepts when they are actively involved in the process of learning
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Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
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The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
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Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
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This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
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• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
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This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
2. Rapport
Is the relationship built on trust and respect
between teachers and students.
Rapport is the capacity to enter someone’s
world and to make him feel that you
understand him and that you have a strong
connection in common.
It is one of the fundamental factors leading
to students’ feeling capable, competent and
creative so that they can reach to their
potential in studying english.
3. What For?
To increase student’s enjoyment of the
teacher and subject matter.
To motivate them to come to class more
often and pay more attention in class.
When people are communicating in rapport
they find it easy to be understood and
believe their concerns are highly regarded
by the other person.
4. Rapport Increases
1- The extent to which students accept the
goals the teacher has spelled out to the class.
2- The student and teacher “connecting”
emotionally and students’ motivation to
participate actively in their education.
3- The teacher’s ability to care genuinely for
students and to nurture their learning.
5. Create a Good Rapport with
Friendliness
Sympathy
Good working behaviors
Modesty
Honesty
6. Tips for rapport building
• Explain your course policies – what they are
and why they are.
• Smile- show the students you are happy to
be there and to see them.
• Learn to call your students by name.
• Show interest on them. Learn something
about your students’ interests, hobbies, and
aspirations.
• Share personal insights and experiences
with class.
7. • Use e-mail to increase accessibility to your
students.
• Reward student comments and questions
with verbal praise.
• Crack a joke now and then.
• Be humble.
• Be respectful.
• Be enthusiastic about teaching and
passionate about your subject matter.
8. • Instead
of giving immediate feedback, teachers should
double check the information, and they can admit that “You
learn from me, and I learn from you sometimes”
• Laugh at your own mistakes. This shows that students can
do the same; this then allows for further amusing situations
to happen later on, that students don’t feel so self
conscious that no fun can be had.
• Move around the classroom- as students get used to your
presence, they will feel less intimidated by you.
• Gestures- using lively and animated gestures
demonstrates friendliness and that the teacher is involved
in the material. It also helps keep the students alert.
9. MIRRORING
Mirroring is physically 'copying' the
behavior of another person, as if reflecting their
movements back to them. This is done with
respect. At an unconscious level the person
with whom you are communicating in this way
feels acknowledged and appreciates your
interest in them.
10. Behaviors you can duplicate
•
Body Posture
•
Hand Gestures
•
Facial Expressions
•
Breathing
•
Movement of Feet
•
Eye Movements
11. Strategies
CROSS-OVER MATCHING is choosing to match one of your
behaviors to a corresponding, but different movement of
another.
For example, if a person is blinking rapidly, you may crossover match by discreetly tapping your finger at the same rate
as they are blinking; or pace the rhythm of someone's
speaking with slight nods of your head or your breathing.
You might also:
Use your hand movement to pace another persons breathing.
Move your foot to pace another person's head movements.
Lift a finger as the other person lifts an eye-brow.
12. MISMATCHING is also a useful skill to master. Have you ever
had someone go on and on and on when having a
conversation with them...when you wonder if they will ever
stop talking?
You can break eye contact, turn your body at an angle to
them, breathe faster or slower in contrast to their breathing...in
short, do anything to break rapport by mismatching. You will
be surprised how quickly and easily the conversation will draw
to a close.
13. Try mirroring just one aspect of another person's
behavior while talking to them--perhaps their
posture. When this is easy, gently include
another piece, like their hand gestures.
The more you practice, the more you will
become aware of the different rhythms,
gestures, breathing patterns that you and others
have.
You might be surprised to discover that your
'intuition' will be enhanced as you become
aware of behaviors and actions of which you
were previously unaware.
14. "You don't want customers...you
want RAVING FANS!"
Anthony Robbins
15. References
How to establish rapport in the classroom?
Submitted by Khanh Nguyen on 11 May, 2011 11:28http://www.teachingenglish.org.uk/blogs/khanh-nguyen/how-establishrapport-classroom
RAPPORT - The Magic Ingredient" Penny Tompkins e James Lawley
www.cleanlanguage.co.uk
Creating Positive Emotional Contexts for Enhancing Teaching and Learning
William Buskist and Bryan K. Saville Auburn University
http://www.socialpsychology.org/rapport.htm
Building Student Rapport - http://www.educ.ualberta.ca/staff/olenka.bilash/best
%20of%20bilash/buildingstudentrapport.html