Darling Lee has over 20 years of experience in accounts receivable and patient registration roles. She is currently an AR Specialist at JWM Neurology, where she verifies patient information, enters charges and payments, and uses various software programs. Previously she held AR and office management roles at several medical practices and hospitals, where she oversaw billing operations, supervised staff, and improved accounts receivable. She is seeking a work from home or nearby position utilizing her experience in billing, collections, and customer service.
1. DARLING LEE
1003 National Road
Cambridge City, IN 47327
Cell: 765.524.2648
darlingcloelee@hotmail.com
Experience
AR Specialist
JWM Neurology, Inc. 08/2015-Present
Looking for something working from home or closer to home
• Verify demographics and eligibility
• Enter office clinic visit charges
• Enter Physician hospital charges
• Enter patient co-pay payments
• Working AR report
• Working incoming mail
• Take all patient calls for our Anderson Indiana office
• System software Intergy for billing and electronic medical records, utilizing Insta-med software
to obtain patient payments, On-Base software storing scanned documents, all outside websites to
obtain eligibility and claim status (Csnap, EDS Indiana medicaid, Humana Medicare, Availity,
UHC)
AR Specialist 07/2011 – 08/2015
Center for Pain Management, Indianapolis, Indiana
Loved working for this company, they were flexible, allowed me to work from home for a while until
some major changes happened within the company, I took another job elsewhere to be closer to home
• Enter charges for the entities of Meridian MRI and MRI Solutions (self pay)
• Apply all payments for Meridian MRI and MRI Solutions (self-pay)
• Analyze the AR report for MRI (over 30 days) taking it from $341,695 to $6,726
• Make calls to Insurance companies to check on claim status
• Utilize Insurance company website to check on claim status
• Training of new employee to take over Self-pay collections process, also worked as the Collection
agency Liaison for our Clinic
• Share in answering phones and meeting with patients regarding payment arrangements or
billing issues
• Work as cover person for check out window and rescheduling patients for next appointments
• Posting Medicare payments and working denials for all three companies
• Enter UDT charges
• Analyze Insurance cards to ensure the information in our system is correct
• Pulled for special projects as needed
• System software Allscripts for billing and electronic medical records, scanning, indexing, excel,
word, paychex
2. AR Coordinator 12/2010 - 04/2011
Indiana Mentor Network, Indianapolis Indiana
Contract position: transitioned to Corporate Shared Service Center
• Analyzed the 90 day aging report and submitting claims into the EDS Web interchange system
• Analyzed the credit balance report; taking it from $700,000 to $160,000 within a 6 week period
• Reconciled the self pay balances and other reports
• Ran reports for payment posting, client detail, credit reports, aging reports using the Avatar
billing software system
• Exported reports from Avatar to Excel and tracked progress from an aging/dollar prospective
Office Manager of Patient Registration 02/2007 - 05/2009
Ball Memorial Hospital, Muncie Indiana
Company reorganization
• Responsible for overseeing day-to-day operations of Patient Registration including ER,
Outpatient, Offsite offices and managing bed control
• Supervised over thirty employees including performance management, coaching, development,
attendance
• Implemented new processes and training for employees to follow to ensure accurate information
flow to the billing department
• Manage scheduling issues with employees
• Manage department budget
• Responsible for follow up on any Customer Service issues, with documentation in system
• Writing Hospital policies (System downtime, PRN status employees, Consent forms)
• On Call responsibilities 24/7
• Utilized HBOC Star software for the Registration process
• Software: Kronos system, Excel, Microsoft Word, Outlook
Office Manager of Neuro Surgeons 06/2006 - 02/2007
Central Indiana NeuroSurgery, Muncie Indiana
Presented with a career opportunity
• Responsible for overseeing day-to-day operations
• Supervised ten employees; training and development, performance reviews, performance
management, attendance
• Hired department staff
• Maintained credentialing paperwork for the physicians
• Ordered all medical and office supplies
• Ensure a smooth operation by operating as a backup for the following positions: receptionist,
scheduling of patients, charting, medical records, payment posting, billing, posting charges
• Utilized Lytec software for Physician Billing and office communications
Billing Supervisors in the Patient Financial Services (Promotion) 04/2005 – 06/2006
Wishard Health Services, Indianapolis, Indiana
Career progression opportunity
• Responsible for overseeing day-to-day operations of the billing office
• Supervised sixteen employees; hiring, training and development, performance reviews,
performance management
• Partnered with Human Resources to ensure we were in compliance for all hospital policies
• Partnered with Claims Administrator to ensure claims were delivered electronically to all payers
• Software: SMS Billing, Contract Manager System (ensured accurate payments to hospital)
• Software: Kronos System, Excel, MS Word, Outlook
3. Organization Specialists 10/2004 – 01/2005
• Responsible for the organization of an office for a small business
• Created and organized a filing system for the business of all active and archival files.
• Created Excel spreadsheets for bookkeeping purposes and trained the Office manager how to
utilize them
Patient Accounts/Pre-Registration Supervisor 03/2002 – 10/2004
Gallahue Mental Health Services, Indianapolis, Indiana
Resigned to care for family member
• Responsible for overseeing the day-to-day operations of the billing office
• Supervised thirty employees including hiring staff, performance reviews, performance
management
• Facilitated new employee orientation
• Effectively managed customer service issues resulting in an 80% reduction in pre-registration
complaints
• Developed and implemented new processes used in patient accounts and pre-registration such as
face to face registrations in the Psych Pavilion; this process reduced patient wait time by 90%
• Ensured accurate billing was being processed
• Available at all times to handle any issues that could arise
• Utilized CMHC the Mental Health software
• Software: CMHC Mental Health Software, Kronos System, Excel, MS Word, Outlook
Patient Access Supervisor 03/1999 - 03/2002
Community Hospital East, Indianapolis, Indiana
Transferred to Gallahue to explore the Mental Health industry and enhance career
• Responsible for the daily operations of the registration area and of the business office
• Responsible for the supervision of thirty two employees, performance reviews, performance
management (attendance, tardiness and vacations)
• Resolved customer service and department complaints
• Responsible for the functions and duties of the cashier and receptionists
• Other responsibilities included: working with the automated time system, providing and
working with reports, attending meetings and resolving employee issues
• Software: HBOC Star for the Registration process, MS Word, Excel, Outlook
Season’s Café (Closed due to seasonal income) 04/1998 - 07/1999
Owner: Soup and Sandwich Shop, Metamora, IN
• Developed a food Menu
• Produced sales of forty five thousand first year
• Managed the facility
• Responsible for accurate record keeping
• Cultivated relationships with other business owners and vendors
Billing Supervisor 10/1996 - 01/1998
The McKee Group, Inc., Indianapolis, Indiana
Lost Wishard Contract
• Supervised team of 4 employees including monitoring and managing their workload
• Responsible for billing issues, monthly reports, maintaining office policy and inputting new
business
• Contracted with Wishard Hospital to work aging accounts
4.
5. References:
Crystal Byng
1607 "C" Ave
New Castle, IN 47362
Cell 765.575.8775
Relationship; Professional (former employee)
Ding_of_3@hotmail.com
Years known 9
Debbie Murphy
175 W Birch Lane
Anderson, IN
Cell 317.373.4251
Relationship; Professional (former Manager)
Debra.murphy@RHIN.com
Years known 16
Carrie Kane
3115 Thompkins Square Court
Indianapolis, IN 46205
Cell 419.202.2164
Relationship; Professional (CFPM recent co-worker)
ckane@gmail.com
Years known 4
Pam Seidle
285 Summit Ridge Drive
Greenwood, IN 46142
Cell 317.908.9595
Relationship; Professional (former co-worker)
pseidle@yahoo.com
Years known 5
6. References:
Crystal Byng
1607 "C" Ave
New Castle, IN 47362
Cell 765.575.8775
Relationship; Professional (former employee)
Ding_of_3@hotmail.com
Years known 9
Debbie Murphy
175 W Birch Lane
Anderson, IN
Cell 317.373.4251
Relationship; Professional (former Manager)
Debra.murphy@RHIN.com
Years known 16
Carrie Kane
3115 Thompkins Square Court
Indianapolis, IN 46205
Cell 419.202.2164
Relationship; Professional (CFPM recent co-worker)
ckane@gmail.com
Years known 4
Pam Seidle
285 Summit Ridge Drive
Greenwood, IN 46142
Cell 317.908.9595
Relationship; Professional (former co-worker)
pseidle@yahoo.com
Years known 5