The document describes the duties of a Medical Records Clerk at the Brewarrina District Hospital and Health Service from April 2002 to October 2012. The duties included maintaining confidentiality, greeting patients, managing medical records, coding discharges, registering new patients, compiling statistics, filing records, scheduling meetings, using Microsoft Office, processing fees, coordinating petty cash, participating in performance reviews, ordering supplies, making appointments, liaising with other services, attending training, and relieving in other roles as needed.

1. April 2002 – October 2012 | Greater Western Area Health Service, Brewarrina District
Hospital and Health Service
Medical Records Clerk
Duties include:
 Maintain the confidentiality of client/patient and relevant Health Service business at all
times
 Greet and attend to patients and visitors in a courteous and efficient manner
 Attend to the daily procedures of Medical Records Department
 Orientation of new staff to Medical Records procedures
 Effectively manage the day to day operation of the reception area
 Admission and discharge procedures including printing of identification labels, interviewing
patients etc.
 Clinical Coding of discharges
 Register new patients in i.PM and issue Medical Record Numbers as required, prepare new
record folders and update relevant printout
 Attend to requests for information including Medicolegal requests and production of
information for subpoenas and maintain register
 Attend to the Outpatients Register and ensure all entries are complete
 Operating of i.PM, Business Objects, webNAP, eziSuite, cris and PBRC software
 Compile relevant statistics
 Data entry i.e. admissions, discharges, appointments and statistics
 Operating of facsimiles and photocopiers and telephones, addressing telephone inquiries,
transferring calls and taking messages when appropriate.
 Maintain Medical Record filing system including archiving and culling of records in line with
NSW Department of Health Guidelines
 Schedule meetings and minute taking
 Use of Microsoft Office, including Word, Publisher, Excel, PowerPoint and Internet/Email
 Maintain complete and accurate notes and other documentation in client/patient records
 Accept Telehealth bookings and complete return
 Process patient fees
 Coordinate petty cash
 Actively participate in the Performance Review and Development Plan process
 Demonstrate an awareness of and commitment to safe working practices
 Ordering and packing of stock
 Sending and receiving of mail
 Organising and making appointments for clients
 Liaise with other Allied Health services and organisations
 Travelling for further training, relevant workshops and conferences
 Attend mandatory training, workshops and staff meetings
 Attend to Human Resource duties as required
 Relief Car Pool Manager
 Relief Specialist Clinic Coordinator
 Sound knowledge of OH&S and EEO policies and procedures
 Undertake any other duties as required