The Bank of India, founded in 1906 and nationalized in 1969, operates 3752 branches across India and offers a wide range of financial products including loans, insurance, deposit schemes, and digital banking services. It has implemented a core banking system to enhance operational efficiency and improve customer service through real-time transaction processing. The bank actively markets its offerings and emphasizes the importance of complaints management within the banking sector.

1. “Relationships beyond banking” RENJU.R.V
ROLLNO-20
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2.  Bank of India was founded on 7th September, 1906 by a
group of eminent businessmen from Mumbai. The Bank
was under private ownership and control till July 1969.
 The Bank has 3752 branches in India spread over all
states/ union territories including specialized branches.
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3. Product and services
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4. 1,Insurance products
 Domestic Travel Insurance:
 Health Insurance Scheme (Swasthya Bhima with
National Insurance Company Ltd)
 Insurance cover offered along with other Loans/Products
 Home Loan Assurance Scheme
 Educational Loan Insurance Scheme (Optional) :
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5. 2. Loans
 Personal loan {star mitra personal loan, star home loan, star mortgage loan,
star mahila gold loan, star holiday loan }
 Agriculture and priority
 SME
 Commercial loan {Export Finance}
 Lease Financing
 NRI loans
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6. 3,Deposit Scheme
Saving Banks {4% interest}
Current Deposits
Term Deposits {Double Benefit Deposit
Fixed Deposit Receipt
Short Deposit Receipt }
Tax Saving Deposit
{Star sunidhi tax-saving deposit scheme }
Deposit Schemes for NRI (FCNR, NRE account)
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7. 4,Cards
 Debit Card
 Credit card
5,Gold coins
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8.  Accounts
 Payment services(on-line banking system)
 Transferring money to another country
 Automated Teller Machines (ATMs)
 Safe custody services
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9.  Online Services
 Mobile Banking & Payments Internet Banking
 Online Share Trading
 Pay Bills
 Book Ticket
 Tax Payment
 Interbank Fund Transfer
 National electronic fund transfer
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10. CORE BANKING SOLUTIONS
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11. A CORE BANKING SYSTEM is a integrated system of
maintaining accounts for a bank across all its products
and /or locations.
CBS can be defined as a back-end banking system that
processes daily transactions and posts updates to
accounts and other financial records.
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12. Bank Of India Provides Core Banking Systems
Powered by HP.
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13.  Substantial reduction of operation costs
 Easier introduction of new products
 Faster customer service
 Integration of all products and services, leading to improved
risk management
 Real-time transaction processing
 Availability of e-trade options to bank customers
 Efficient and easy transactions which can be conducted 24/7
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14. How Bank maintained their account
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15.  BOI has implemented Finacle, the financial software
from Infosys.
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16. HOW BOI MARKET THEIR PRODUCTS
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17. Banks are coming forward to compete with the sector
and therefore planning to aggressively market their
products.
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18. Business Development Management{BDM}
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19. COMPLAINTS MANAGEMENT
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20. Within the banking industry, ‘complaints management’
has become an integral part of business, both from a
regulatory perspective and a customer service
standpoint.
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