This document provides information about a market scoping and analysis project conducted by Umesh Yadav during his summer internship with India Infoline Finance Limited (IIFL). It includes a title page, declaration by the author, certificate of approval, acknowledgements, executive summary and table of contents. The project aims to analyze IIFL's gold loan products and the gold loan market. IIFL provides gold loans across India, with loan amounts ranging from Rs. 5,000 to Rs. 10,00,000 and tenors of 3-12 months. Customers can pledge gold ornaments to avail loans quickly without income proofs, at lower interest rates than other loans.
A STUDY ON CUSTOMER AWARENESS ON GREEN BANKING IN SELECTED PUBLIC AND PRIVATE...IAEME Publication
Green Banking means promoting environmental-friendly practices and reducing your carbon footprint from our banking activities. Green banking will be mutually beneficial to the Consumers, banks, industries and the economy. The study aims to identify the awareness on Green banking among the customers of six different banks. Also it aims to find the customers usage relating to Green Banking service. It is necessary to identify various initiatives taken by bank on the concept of green banking in order to influence customer and make them user friendly. Researcher will study the impact of different age group of customers with regard to green initiatives taken by public and private sector banks.
A STUDY ON CUSTOMER AWARENESS ON GREEN BANKING IN SELECTED PUBLIC AND PRIVATE...IAEME Publication
Green Banking means promoting environmental-friendly practices and reducing your carbon footprint from our banking activities. Green banking will be mutually beneficial to the Consumers, banks, industries and the economy. The study aims to identify the awareness on Green banking among the customers of six different banks. Also it aims to find the customers usage relating to Green Banking service. It is necessary to identify various initiatives taken by bank on the concept of green banking in order to influence customer and make them user friendly. Researcher will study the impact of different age group of customers with regard to green initiatives taken by public and private sector banks.
Analysis of Cellular Industry in which we are analysis of PESTEL analysis and Porter's Five Force Model and some findind. So its help those student who doing industry analysis project at basic level.
Impact of Advertisements on Investors at HDFC Standard Life InsuranceProjects Kart
This project is managing study on “Impact of advertisement on Investors – A case study in HDFC Standard Life Insurance” The scope of study is regarding the advertisements and therefore the presence of HDFC SLIC with relation to in door advertisements and their advertisements & their effectiveness & out door advertisements, however the folks wish to watch them. to understand the notice within the public like better to watch the ads and medium.
A study of bajaj finserv consumer durable loan procedure VeshankKamle1
A Bajaj Finserv internship report should provide a comprehensive overview of your internship experience at Bajaj Finserv. Here's a general structure and description you can follow:
1. **Title Page:**
- Include your name, the internship title, the name of Bajaj Finserv, and the date.
2. **Table of Contents:**
- List the sections and page numbers for easy navigation.
3. **Executive Summary:**
- Summarize the key points of your internship, including your role, responsibilities, and major achievements.
4. **Introduction:**
- Provide an overview of Bajaj Finserv, its industry, and the purpose of your internship.
5. **Company Background:**
- Describe Bajaj Finserv's history, mission, values, and key operations.
6. **Internship Objectives:**
- State the specific goals and objectives you aimed to achieve during your internship.
7. **Roles and Responsibilities:**
- Detail your job description, the department you worked in, and your daily tasks.
8. **Projects and Accomplishments:**
- Highlight the projects you worked on, the problems you solved, and the results you achieved.
9. **Skills and Knowledge Gained:**
- Explain what new skills, knowledge, and experiences you acquired during the internship.
10. **Challenges Faced:**
- Discuss any obstacles or difficulties encountered and how you overcame them.
11. **Learning and Development:**
- Reflect on your personal and professional growth during the internship.
12. **Recommendations:**
- Suggest improvements or changes based on your internship experience.
13. **Conclusion:**
- Sum up the key takeaways from your internship.
14. **Appendices:**
- Include any supporting documents, such as graphs, charts, or samples of your work.
15. **Acknowledgments:**
- Thank your mentors, colleagues, and the organization for the support and guidance.
16. **References:**
- Cite any sources or references used in your report.
17. **Personal Reflection:**
- Offer a personal reflection on your overall experience and how it has contributed to your career goals.
Remember to use clear and concise language, provide evidence of your contributions, and include any data or results that showcase the impact of your work. Additionally, tailor the report to the specific guidelines provided by your internship coordinator or supervisor.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
Empowering the Unbanked: The Vital Role of NBFCs in Promoting Financial Inclu...Vighnesh Shashtri
In India, financial inclusion remains a critical challenge, with a significant portion of the population still unbanked. Non-Banking Financial Companies (NBFCs) have emerged as key players in bridging this gap by providing financial services to those often overlooked by traditional banking institutions. This article delves into how NBFCs are fostering financial inclusion and empowering the unbanked.
NO1 Uk Rohani Baba In Karachi Bangali Baba Karachi Online Amil Baba WorldWide...Amil baba
Contact with Dawood Bhai Just call on +92322-6382012 and we'll help you. We'll solve all your problems within 12 to 24 hours and with 101% guarantee and with astrology systematic. If you want to take any personal or professional advice then also you can call us on +92322-6382012 , ONLINE LOVE PROBLEM & Other all types of Daily Life Problem's.Then CALL or WHATSAPP us on +92322-6382012 and Get all these problems solutions here by Amil Baba DAWOOD BANGALI
#vashikaranspecialist #astrologer #palmistry #amliyaat #taweez #manpasandshadi #horoscope #spiritual #lovelife #lovespell #marriagespell#aamilbabainpakistan #amilbabainkarachi #powerfullblackmagicspell #kalajadumantarspecialist #realamilbaba #AmilbabainPakistan #astrologerincanada #astrologerindubai #lovespellsmaster #kalajaduspecialist #lovespellsthatwork #aamilbabainlahore#blackmagicformarriage #aamilbaba #kalajadu #kalailam #taweez #wazifaexpert #jadumantar #vashikaranspecialist #astrologer #palmistry #amliyaat #taweez #manpasandshadi #horoscope #spiritual #lovelife #lovespell #marriagespell#aamilbabainpakistan #amilbabainkarachi #powerfullblackmagicspell #kalajadumantarspecialist #realamilbaba #AmilbabainPakistan #astrologerincanada #astrologerindubai #lovespellsmaster #kalajaduspecialist #lovespellsthatwork #aamilbabainlahore #blackmagicforlove #blackmagicformarriage #aamilbaba #kalajadu #kalailam #taweez #wazifaexpert #jadumantar #vashikaranspecialist #astrologer #palmistry #amliyaat #taweez #manpasandshadi #horoscope #spiritual #lovelife #lovespell #marriagespell#aamilbabainpakistan #amilbabainkarachi #powerfullblackmagicspell #kalajadumantarspecialist #realamilbaba #AmilbabainPakistan #astrologerincanada #astrologerindubai #lovespellsmaster #kalajaduspecialist #lovespellsthatwork #aamilbabainlahore #Amilbabainuk #amilbabainspain #amilbabaindubai #Amilbabainnorway #amilbabainkrachi #amilbabainlahore #amilbabaingujranwalan #amilbabainislamabad
how to sell pi coins at high rate quickly.DOT TECH
Where can I sell my pi coins at a high rate.
Pi is not launched yet on any exchange. But one can easily sell his or her pi coins to investors who want to hold pi till mainnet launch.
This means crypto whales want to hold pi. And you can get a good rate for selling pi to them. I will leave the telegram contact of my personal pi vendor below.
A vendor is someone who buys from a miner and resell it to a holder or crypto whale.
Here is the telegram contact of my vendor:
@Pi_vendor_247
how can i use my minded pi coins I need some funds.DOT TECH
If you are interested in selling your pi coins, i have a verified pi merchant, who buys pi coins and resell them to exchanges looking forward to hold till mainnet launch.
Because the core team has announced that pi network will not be doing any pre-sale. The only way exchanges like huobi, bitmart and hotbit can get pi is by buying from miners.
Now a merchant stands in between these exchanges and the miners. As a link to make transactions smooth. Because right now in the enclosed mainnet you can't sell pi coins your self. You need the help of a merchant,
i will leave the telegram contact of my personal pi merchant below. 👇 I and my friends has traded more than 3000pi coins with him successfully.
@Pi_vendor_247
What website can I sell pi coins securely.DOT TECH
Currently there are no website or exchange that allow buying or selling of pi coins..
But you can still easily sell pi coins, by reselling it to exchanges/crypto whales interested in holding thousands of pi coins before the mainnet launch.
Who is a pi merchant?
A pi merchant is someone who buys pi coins from miners and resell to these crypto whales and holders of pi..
This is because pi network is not doing any pre-sale. The only way exchanges can get pi is by buying from miners and pi merchants stands in between the miners and the exchanges.
How can I sell my pi coins?
Selling pi coins is really easy, but first you need to migrate to mainnet wallet before you can do that. I will leave the telegram contact of my personal pi merchant to trade with.
Tele-gram.
@Pi_vendor_247
US Economic Outlook - Being Decided - M Capital Group August 2021.pdfpchutichetpong
The U.S. economy is continuing its impressive recovery from the COVID-19 pandemic and not slowing down despite re-occurring bumps. The U.S. savings rate reached its highest ever recorded level at 34% in April 2020 and Americans seem ready to spend. The sectors that had been hurt the most by the pandemic specifically reduced consumer spending, like retail, leisure, hospitality, and travel, are now experiencing massive growth in revenue and job openings.
Could this growth lead to a “Roaring Twenties”? As quickly as the U.S. economy contracted, experiencing a 9.1% drop in economic output relative to the business cycle in Q2 2020, the largest in recorded history, it has rebounded beyond expectations. This surprising growth seems to be fueled by the U.S. government’s aggressive fiscal and monetary policies, and an increase in consumer spending as mobility restrictions are lifted. Unemployment rates between June 2020 and June 2021 decreased by 5.2%, while the demand for labor is increasing, coupled with increasing wages to incentivize Americans to rejoin the labor force. Schools and businesses are expected to fully reopen soon. In parallel, vaccination rates across the country and the world continue to rise, with full vaccination rates of 50% and 14.8% respectively.
However, it is not completely smooth sailing from here. According to M Capital Group, the main risks that threaten the continued growth of the U.S. economy are inflation, unsettled trade relations, and another wave of Covid-19 mutations that could shut down the world again. Have we learned from the past year of COVID-19 and adapted our economy accordingly?
“In order for the U.S. economy to continue growing, whether there is another wave or not, the U.S. needs to focus on diversifying supply chains, supporting business investment, and maintaining consumer spending,” says Grace Feeley, a research analyst at M Capital Group.
While the economic indicators are positive, the risks are coming closer to manifesting and threatening such growth. The new variants spreading throughout the world, Delta, Lambda, and Gamma, are vaccine-resistant and muddy the predictions made about the economy and health of the country. These variants bring back the feeling of uncertainty that has wreaked havoc not only on the stock market but the mindset of people around the world. MCG provides unique insight on how to mitigate these risks to possibly ensure a bright economic future.
Poonawalla Fincorp and IndusInd Bank Introduce New Co-Branded Credit Cardnickysharmasucks
The unveiling of the IndusInd Bank Poonawalla Fincorp eLITE RuPay Platinum Credit Card marks a notable milestone in the Indian financial landscape, showcasing a successful partnership between two leading institutions, Poonawalla Fincorp and IndusInd Bank. This co-branded credit card not only offers users a plethora of benefits but also reflects a commitment to innovation and adaptation. With a focus on providing value-driven and customer-centric solutions, this launch represents more than just a new product—it signifies a step towards redefining the banking experience for millions. Promising convenience, rewards, and a touch of luxury in everyday financial transactions, this collaboration aims to cater to the evolving needs of customers and set new standards in the industry.
what is the future of Pi Network currency.DOT TECH
The future of the Pi cryptocurrency is uncertain, and its success will depend on several factors. Pi is a relatively new cryptocurrency that aims to be user-friendly and accessible to a wide audience. Here are a few key considerations for its future:
Message: @Pi_vendor_247 on telegram if u want to sell PI COINS.
1. Mainnet Launch: As of my last knowledge update in January 2022, Pi was still in the testnet phase. Its success will depend on a successful transition to a mainnet, where actual transactions can take place.
2. User Adoption: Pi's success will be closely tied to user adoption. The more users who join the network and actively participate, the stronger the ecosystem can become.
3. Utility and Use Cases: For a cryptocurrency to thrive, it must offer utility and practical use cases. The Pi team has talked about various applications, including peer-to-peer transactions, smart contracts, and more. The development and implementation of these features will be essential.
4. Regulatory Environment: The regulatory environment for cryptocurrencies is evolving globally. How Pi navigates and complies with regulations in various jurisdictions will significantly impact its future.
5. Technology Development: The Pi network must continue to develop and improve its technology, security, and scalability to compete with established cryptocurrencies.
6. Community Engagement: The Pi community plays a critical role in its future. Engaged users can help build trust and grow the network.
7. Monetization and Sustainability: The Pi team's monetization strategy, such as fees, partnerships, or other revenue sources, will affect its long-term sustainability.
It's essential to approach Pi or any new cryptocurrency with caution and conduct due diligence. Cryptocurrency investments involve risks, and potential rewards can be uncertain. The success and future of Pi will depend on the collective efforts of its team, community, and the broader cryptocurrency market dynamics. It's advisable to stay updated on Pi's development and follow any updates from the official Pi Network website or announcements from the team.
USDA Loans in California: A Comprehensive Overview.pptxmarketing367770
USDA Loans in California: A Comprehensive Overview
If you're dreaming of owning a home in California's rural or suburban areas, a USDA loan might be the perfect solution. The U.S. Department of Agriculture (USDA) offers these loans to help low-to-moderate-income individuals and families achieve homeownership.
Key Features of USDA Loans:
Zero Down Payment: USDA loans require no down payment, making homeownership more accessible.
Competitive Interest Rates: These loans often come with lower interest rates compared to conventional loans.
Flexible Credit Requirements: USDA loans have more lenient credit score requirements, helping those with less-than-perfect credit.
Guaranteed Loan Program: The USDA guarantees a portion of the loan, reducing risk for lenders and expanding borrowing options.
Eligibility Criteria:
Location: The property must be located in a USDA-designated rural or suburban area. Many areas in California qualify.
Income Limits: Applicants must meet income guidelines, which vary by region and household size.
Primary Residence: The home must be used as the borrower's primary residence.
Application Process:
Find a USDA-Approved Lender: Not all lenders offer USDA loans, so it's essential to choose one approved by the USDA.
Pre-Qualification: Determine your eligibility and the amount you can borrow.
Property Search: Look for properties in eligible rural or suburban areas.
Loan Application: Submit your application, including financial and personal information.
Processing and Approval: The lender and USDA will review your application. If approved, you can proceed to closing.
USDA loans are an excellent option for those looking to buy a home in California's rural and suburban areas. With no down payment and flexible requirements, these loans make homeownership more attainable for many families. Explore your eligibility today and take the first step toward owning your dream home.
what is the best method to sell pi coins in 2024DOT TECH
The best way to sell your pi coins safely is trading with an exchange..but since pi is not launched in any exchange, and second option is through a VERIFIED pi merchant.
Who is a pi merchant?
A pi merchant is someone who buys pi coins from miners and pioneers and resell them to Investors looking forward to hold massive amounts before mainnet launch in 2026.
I will leave the telegram contact of my personal pi merchant to trade pi coins with.
@Pi_vendor_247
how to sell pi coins effectively (from 50 - 100k pi)DOT TECH
Anywhere in the world, including Africa, America, and Europe, you can sell Pi Network Coins online and receive cash through online payment options.
Pi has not yet been launched on any exchange because we are currently using the confined Mainnet. The planned launch date for Pi is June 28, 2026.
Reselling to investors who want to hold until the mainnet launch in 2026 is currently the sole way to sell.
Consequently, right now. All you need to do is select the right pi network provider.
Who is a pi merchant?
An individual who buys coins from miners on the pi network and resells them to investors hoping to hang onto them until the mainnet is launched is known as a pi merchant.
debuts.
I'll provide you the Telegram username
@Pi_vendor_247
how can I sell pi coins after successfully completing KYCDOT TECH
Pi coins is not launched yet in any exchange 💱 this means it's not swappable, the current pi displaying on coin market cap is the iou version of pi. And you can learn all about that on my previous post.
RIGHT NOW THE ONLY WAY you can sell pi coins is through verified pi merchants. A pi merchant is someone who buys pi coins and resell them to exchanges and crypto whales. Looking forward to hold massive quantities of pi coins before the mainnet launch.
This is because pi network is not doing any pre-sale or ico offerings, the only way to get my coins is from buying from miners. So a merchant facilitates the transactions between the miners and these exchanges holding pi.
I and my friends has sold more than 6000 pi coins successfully with this method. I will be happy to share the contact of my personal pi merchant. The one i trade with, if you have your own merchant you can trade with them. For those who are new.
Message: @Pi_vendor_247 on telegram.
I wouldn't advise you selling all percentage of the pi coins. Leave at least a before so its a win win during open mainnet. Have a nice day pioneers ♥️
#kyc #mainnet #picoins #pi #sellpi #piwallet
#pinetwork
NO1 Uk Black Magic Specialist Expert In Sahiwal, Okara, Hafizabad, Mandi Bah...Amil Baba Dawood bangali
Contact with Dawood Bhai Just call on +92322-6382012 and we'll help you. We'll solve all your problems within 12 to 24 hours and with 101% guarantee and with astrology systematic. If you want to take any personal or professional advice then also you can call us on +92322-6382012 , ONLINE LOVE PROBLEM & Other all types of Daily Life Problem's.Then CALL or WHATSAPP us on +92322-6382012 and Get all these problems solutions here by Amil Baba DAWOOD BANGALI
#vashikaranspecialist #astrologer #palmistry #amliyaat #taweez #manpasandshadi #horoscope #spiritual #lovelife #lovespell #marriagespell#aamilbabainpakistan #amilbabainkarachi #powerfullblackmagicspell #kalajadumantarspecialist #realamilbaba #AmilbabainPakistan #astrologerincanada #astrologerindubai #lovespellsmaster #kalajaduspecialist #lovespellsthatwork #aamilbabainlahore#blackmagicformarriage #aamilbaba #kalajadu #kalailam #taweez #wazifaexpert #jadumantar #vashikaranspecialist #astrologer #palmistry #amliyaat #taweez #manpasandshadi #horoscope #spiritual #lovelife #lovespell #marriagespell#aamilbabainpakistan #amilbabainkarachi #powerfullblackmagicspell #kalajadumantarspecialist #realamilbaba #AmilbabainPakistan #astrologerincanada #astrologerindubai #lovespellsmaster #kalajaduspecialist #lovespellsthatwork #aamilbabainlahore #blackmagicforlove #blackmagicformarriage #aamilbaba #kalajadu #kalailam #taweez #wazifaexpert #jadumantar #vashikaranspecialist #astrologer #palmistry #amliyaat #taweez #manpasandshadi #horoscope #spiritual #lovelife #lovespell #marriagespell#aamilbabainpakistan #amilbabainkarachi #powerfullblackmagicspell #kalajadumantarspecialist #realamilbaba #AmilbabainPakistan #astrologerincanada #astrologerindubai #lovespellsmaster #kalajaduspecialist #lovespellsthatwork #aamilbabainlahore #Amilbabainuk #amilbabainspain #amilbabaindubai #Amilbabainnorway #amilbabainkrachi #amilbabainlahore #amilbabaingujranwalan #amilbabainislamabad
NO1 Uk Black Magic Specialist Expert In Sahiwal, Okara, Hafizabad, Mandi Bah...
Iifl reort bvimsr 26.09.13
1. INDIAN INFOLINE FINANCIAL LIMITED Page 1
BharatiVidyapeeth's
Institute of Management Studies & Research
A PROJECT REPORT ON
Market Scoping and analysis of Financial Investment
& Loan Products.
Summer Internship Report Submitted to the
University Of Mumbai
In partial fulfillment for the award of degree of
Master of Management Studies.
SUBMITTED BY
MR.UMESH.R.YADAV
ROLL NO: 118
PROJECT GUIDE:
Mrs.VEENACHAVAN
Batch: 2012-14
For the summer internship at
IIFL(India Infoline Finance Limited)
2. INDIAN INFOLINE FINANCIAL LIMITED Page 2
Declaration
I, UmeshYadav, Student of BharatiVidyapeeth‘s Institute of Management Studies
(MMS Finance), Navi Mumbai declare that the project on ―Market Scoping and
analysis of Financial Investment & Loan Products‖ is the result of my own
effort and it is based on data collected and guidance of Project Guide
Mrs.VEENACHAVAN.
I have prepared this project during my Summer Internship from 2nd
May 2013 and
the same was completed on 29th
June 2013. This report is correct to my knowledge
and so far has not been published anywhere else.
NAME: UMESH YADAV
CLASS: MMS B
BATCH: 2012-2014
ROLL NO.: 118
PLACE: MUMBAI
____________________
UMESH RANJEETSINGH YADAV
(SIGNATURE OF THE CANDIDATE)
3. INDIAN INFOLINE FINANCIAL LIMITED Page 3
Certificate of Approval
This is to certify that summer internship project entitled “Market Scoping and
analysis of Financial Investment& Loan Products” submitted byUMESH
YADAV, a student of BharatiVidyapeeth‘s Institute of Management Studies and
Research , as a part of the curriculum of Masters of management studies (MMS) has
been approved.
____________________ ___________________
Project Guide Director -BVIMSR
4. INDIAN INFOLINE FINANCIAL LIMITED Page 4
ACKNOWLEDGEMENT
This project bears imprint of all those who have directly or indirectly helped and extended their
kind support in completing this project.
At the time of making this report I express my sincere gratitude to all of them.I would like to
express my sincere gratitude to Mr. NijeshRaveendran (Area Manager) , Mr. Vithoba Desai
(Territory Manager ) and Mr. JomonVergese (Branch Manager) for giving me this opportunity to
undergo this lucrative project with India InfolineFinance Ltd at IIFL Gold Loan sec 9, Vashi,
NaviMumbai branch.
I am extremely thankful and obliged to Prof. VEENA CHAVAN (Internal Project Guide) for
providing streamed guidelines since inception, till the completion of the project.
I would also thank IIFL Gold Loan employees and customers, whom I met during the course of
this project, for their support and for providing valuable information, which helped me, complete
this project successfully.
At this moment I also thank almighty God for the blessings showed upon me, my parents for
their support and care and also my friends for their valuable suggestions.
This project report is a collective effort of all and I sincerely remember and acknowledge all of
them for their excellent help and assistance throughout the project.
UMESH YADAV
6. INDIAN INFOLINE FINANCIAL LIMITED Page 6
EXECUTIVE SUMMARY
The title of the Project done at India Infoline Finance Limited is ―Market Scoping-Gold
Loan‖ with special reference to IIFL Vashi sec 9 Branch.
There are many reasons why customer expectations are likely to change over time.
Process improvements, advent of new technology, changes in customer's priorities, improved
quality of service provided by competitors are just a few examples.
The main objective of the study is to find out the different services provided in gold loan
market by different organizations and to know the perception and awareness level of the people
regarding IIFL in the Gold Loan Market. Also this research project includes in finding out
policies and strategies of existing and upcoming competitors in this sector.
In today‘s competitive world there are many goods chasing few customers some are
trying it expands their size and share of existing market. As a result there are loser and winners.
Winners are those who carefully analyze needs identify opportunities and create aloe rich offers
for target customer.
The objective of the market research to determine the demand and supply and use of the
product and competitors study so as to get the total market scenario of the product for analyzing
market problem research is needed. A firm can obtained market research in a number of ways. It
can hire market research firm or it can ask student to design and carry out market research
project. These marketing problems and opportunities if entrust to the student of marketing.
Specially when they seek the same during the project gives opportunities to apply their
theoretical knowledge and managerial knowledge.
The type of research was qualitative research. Qualitative research is collecting,
analyzing and interpreting data by observing what people do and say. The sources of the data for
the study were primary and secondary data. The questionnaire was prepared and administered to
collect the relevant primary data. The data collection method was based on questionnaire.
7. INDIAN INFOLINE FINANCIAL LIMITED Page 7
Table of Contents
Chapter Topics Page No.
CHAPTER 1 2.1 Introduction Of The Topic 8
2.2 RBI's gold loan regulation for NBFCs 13
2.2 Objectives 14
CHAPTER 2 3.1 Company Profile 17
3.2 About Industry 18
3.3 Competitors 26
CHAPTER 3 4.1 About Firm 25
4.2 History 28
4.3 Organization structure 30
4.4 Finance 31
4.5 Marketing 33
4.6 Human Resource 36
CHAPTER 4 4.7 Research Methodology 42
CHAPTER 5 5 Operational learning 46
5.1 Data analysis& Interpretation 47
CHAPTER 6 6.1 Conclusions 58
6.2 Findings 59
6.3 Recommendations& Suggestions 60
6.4 Annexure 61
6.5 Bibliography 64
8. INDIAN INFOLINE FINANCIAL LIMITED Page 8
INTRODUCTION
INTRODUCTION OF THE PROJECT:-
As researcherdiscussed in earlier he have got the topic for two months summer internship
program was ―Market Scoping AndAnalysis OF Financial Investment & Loan Product‖
For knowing the scope and analysis of financial investment in the market researcher have
conducted a small research with help of ―Financial Awareness Survey Form‖. Marketing
research will help researcher to identify the need of the customer by gathering the information by
filling the survey form from individual customer. Market Research is systematic problem
analysis, model building and fact finding for the purpose of important decision making and
control in the marketing of goods and services. Marketing Research is a well-planned, systematic
process which implies that it needs planning at all the stages. It uses scientific method. It is an
objective process as it attempts to provide accurate authentic information. Marketing Research
plays a very significant role in identifying the needs of customers and meeting them in best
possible way. The main task of Marketing Research is systematic gathering and analysis of
information. Marketing Research is essential for strategic market planning and decision making.
It helps a firm in identifying what are the market opportunities and constraints, in developing and
implementing market strategies, and in evaluating the effectiveness of marketing plans.
Marketing Research is a growing and widely used business activity as the sellers need to know
more about their final consumers but are generally widely separated from those consumers.
Marketing Research is a necessary link between marketing decision makers and the markets in
which they operate.
For gathering the more and accurate information from the customer about financial
product and gold loan market,researcher are made the questioner and filled the same from the
individual customer.
9. INDIAN INFOLINE FINANCIAL LIMITED Page 9
IIFL have a presence in:
Equitiesare there core offering, gives leading market share in both retail and institutional
segments. Over a million retail customersrelyonthere research, as do leading FIIs and Mfs
that invest billions.
Private wealth Managementservices cater to over2500families who have trust them
with close to Rs 25,000 crores of assets foradvice.
Investment banking Servicesare for corporates looking toraise capital. There forte is
equity capital market, where they haveexecuted several marquee transactions.
Credit &financefocuses on secured mortgages and consumerloans. There high quality
loan book of over Rs 6,200 crores is backedby strong capital adequacy of approximately
20%.
Mutual fundmade an impressive beginning in FY12, with lowestcharge nifty ETF.
Other products include fixed maturity plans.
Life insurance, pension and other financial productson open architecture
complete our product suite to help customer builta balanced portfolio.
IIFLis a listed company with a consolidated group net worth ofaboutRs 1,800 crores. The
income and net profit during FY2010-11 were Rs 14.7 bn and Rs 2.1 bn respectively.
The group has a consistent and uninterrupted track record of profitsand dividends since
its listing in 2005. The company is listed in bothexchanges and trades in the derivatives
segment.
10. INDIAN INFOLINE FINANCIAL LIMITED Page 10
Gold loan or loan against gold is the easiest and quickest way for servicing your financial
needs. To avail a gold loan, all you need to do is pledge your gold ornaments with us and we
would provide you with a loan amount as per the market value of your gold. Unlike other loans,
gold loan does not require you to provide any income or salary proof. Moreover, it has
comparatively lower interest rates; requires lesser documentation, and hence is processed in
lesser time.
We at IIFL provide maximum loan against your gold at lowest interest rates. We have a strong
presence Pan-India and have serviced a large number of customers in a very short span. We offer
different types of schemes as per your requirement and convenience. Following are the main
features of our loans:-
The main features of IIFL Gold Loan:-
Loan amount ranges from min Rs 5,000 to max Rs 10,00,000
Tenor for loans ranges from 3 months to 12 months
Loan can be paid back on a monthly or quarterly basis
Interest / Loan Amount due can be paid at any of IIFL Gold Loan branches pan-
India
Minimal amount of paperwork and documentation is required
Loan gets processed in as low as 5 minutes
Variety of schemes are available to chose from
GOLD LOAN SCHEMES
IIFL GOLD LOAN SCHEMES
Scheme Name Value (per gram) Interest (%p.a)
JALDIE LOAN Rs.1000/- 12%
FAST TRACK Rs.1800/- 20.4%
IIFL Gold Loan
11. INDIAN INFOLINE FINANCIAL LIMITED Page 11
Advantages of Gold Loan:-
Gold loan doesn‘t demand any certificate to show your salary or income and even no
credit card history is required. Thus even unemployed and non working people can go for
gold loan.
Unlike any other unsecured loan, gold loan doesn‘t require many papers, only few
documents such as ID proof and address proof is enough to avail for such loan.
One of the main advantages of gold loan is its low interest rates. Usually loan over gold is
provided at the interest of 12-16% per annum and this is quite low compared to personal
loans available at interest rates of 15-26% per annum.
In rural areas Agricultural loan against gold is also available for agriculturist at very
nominal rate of Interest of 7%-8%, proof of agricultural document needs to be provided.
Gold loan is the most simple and convenient forms of loan because here all you need to
do is pledge your gold with a bank or finance company and get upto 80% of the market
value of the gold as a loan.
Borrower will be given an option to pay only interest during the entire term and at the
end of the tenure you can pay complete borrowed amount in single shot.
In case of gold loan processing time is very less. Usually banks take just few hours to
complete the process where as in case of NBFC‘s (Non Banking Financial Companies) a
few minutes is enough for the same. So for immediate financial help this is the best
option.
12. INDIAN INFOLINE FINANCIAL LIMITED Page 12
Charges associated with Gold Loan:-
Loan processing charge: While some of the service providers may waiver these charges,
some banks do charge a processing fee.
Valuation Charge: These are the charges to be paid to the valuator. These charges are also
specific to the service provider and those having in-house valuators do not charge any
extra amount for valuation.
Late payment penalty: Most of the service providers charge late payment penalty and this
too can vary from one institution to the other.
Pre-payment penalty: Most of the service providers do not charge a penalty for
repayment before the loan tenure is over. But some may still have this charge in
place.
It is advisable to check with the loan provider before taking the loan. These
charges could change the amount that you may finally receive.
AdviceOn Gold Loans:-
Go for gold loan if you are confident of returning the money in time otherwise, you will
be penalized and all your pledged gold will come under the control of bank or finance
company from where you taken a Gold Loan.
While opting for gold loan check the interest rates in various banks and private finances.
If you go for private lenders then better to go with one who has been in this business for
many years.
13. INDIAN INFOLINE FINANCIAL LIMITED Page 13
RBI's gold loan regulation for NBFCs
The Reserve Bank of India (RBI) on Monday tightened regulations governing non-banking
finance companies (NBFCs) lending against gold jewellery.
The new rules include strict documentation for high value loans against gold and prohibition on
misleading advertisements by NBFCs such as offering availability of gold loans in a matter of 2-
3 minutes.
The guidelines are broadly based on the January recommendations of an expert panel set up by
RBI, headed by K.U.B.Rao. The RBI, however, did not accept the recommendation of the panel
for higher loan-to-value (LTV) ratio on gold loans.
The LTV ratio, or the amount that can be lent against gold, has been maintained at 60%. This
means for gold worth Rs100 offered as collateral, lenders can give loans up to Rs60.
Further, NBFCs should also proportionally value while deciding the LTV on jewellery of lower
purity of gold, RBI said.
Also, NBFCs financing against the collateral of gold must insist on a copy of the PAN card of
the borrower for all transaction above Rs5 lakhs and all high value loans of Rs 1 lakh and above
must only be disbursed by cheque, RBI said.
The apex bank has clearly stipulated that NBFCs should not issue misleading advertisements like
claiming the availability of loans in a matter of 2-3 minutes.
RBI has also asked NBFCs to make the auction process of the gold more transparent by
disclosing the details of auction process in the annual report, including full details of the value
fetched in the auction.
The reserve price for the pledged ornaments should not be less than 85% of the previous 30 day
average closing price of 22 carat gold as declared by the Bombay Bullion Association Ltd, an
industry body, RBI said.
14. INDIAN INFOLINE FINANCIAL LIMITED Page 14
OBJECTIVES
OBJECTIVE OF THE STUDY:-
The objective of the research is to study and analyze the awareness level of general
people in financial investment and gold loan concept.
The main objective of this project is to understand what is gold loan, to study the gold
loan process at branch level, to study role of each employee in the procedure of gold loan
at branch level, to know various services provided by India Infoline to its customer.
To study what kind of changes the organization has undergone in the recent past or have
initiated recently.
To find out the competitors operating in the Gold Loan Market.
To find out the competitive position of India Infoline, and the ways and means to improve
on the service by India Infoline Finance Limited.
To know the Gold Loan performance level in the present market.
To study about consumer awareness& satisfaction, about operational Services &
procedures of India Infoline ltd.
To understand the satisfaction level of clients with India Infoline regarding service
provided by staff.
SCOPE OF THE STUDY:-
This report is based on the study conducted at the Vashibranch, NaviMumbai.
It aims to understanding the companies‘ organization structure, departments,
marketing strategies and the advantages it is having over the competitors.
It aims to understand the skills of the company in Different Areas.
15. INDIAN INFOLINE FINANCIAL LIMITED Page 15
COMPANY PROFILE
COMPANY FACTS - INDIA INFOLINE
Registered Address
IIFL House, Sun InfoTech Park,
Road No. 16, Plot No.B-23, MIDC,,Thane Industrial Estate, Wagle Estate,
Mumbai
Maharashtra
400604
Tel: 022-25806650
Fax: 022-25806654
Email:shareholders@indiainfoline.com
Website:http://www.indiainfoline.com
Group: Not Applicable
Registrars
Link Intime India Pvt. Ltd. C-13, Pannalal Silk Mill Compound,
LBS Marg,
Bhandup (West)
Tel: 022-25960320
Fax: 022-25960329
Email:rnt.helpdesk@linkintime.co.in
Website:http://www.linkintime.co.in
16. INDIAN INFOLINE FINANCIAL LIMITED Page 16
ABOUT INDUSTRY
FINANCIAL SERVICES
Financial services like banking, merchant banking, factoring, Insurance, Venture capital,
act as vital machinery of an economy. These financial services that facilitate financial
transactions of individuals and institutional services resulting in their resources allocation
activities through time. The sector that deals with such financial services is known as financial
services sector.
The Three pillars of Financial System are:
Banking
Insurance and Mutual Funds
Online Trading
FINANCIAL INSTITUTION
In financial economics, a financial institution is an institution that provides financial services
for its clients or members. Probably the most important financial service provided by financial
institutions is acting as financial intermediaries. Most financial institutions are regulated by the
government.
Broadly speaking, there are three major types of financial institutions:
Depositary Institutions : Deposit-taking institutions that accept and manage deposits
and make loans, including banks, building societies, credit unions, trust companies, and
mortgage loan companies
Contractual Institutions: Insurance companies and pension funds; and
Investment Institutes: Investment Banks, underwriters, brokerage firms.
17. INDIAN INFOLINE FINANCIAL LIMITED Page 17
Mortgage Loans, which includes Housing Loans and Loans against Property.
Gold Loans, which includes finance against security of mainly used gold ornaments.
Healthcare Finance, which includes finance for medical equipments and project funding
in the healthcare sector.
Mortgage Loans
Loan against Property
IIFL brings to you Loan against property (LAP). You can now take a loan against your
residential or commercial property, to expand your business, plan a dream wedding, fund your
child‘s education and much more.
You can now depend on us to meet all your business requirement even to purchase a new shop or
office for your business.
Loan Features
Loans to expand your business or to meet any personal need.
Loans available against residential, commercial and industrial property.
Maximum loan to value available.
Repayment through monthly installment.
High tenure loans for ease of repayment
Attractive interest rates
Specially designed products for self employed
Hassle free process / Door step service.
Minimum documentation
Loan transfer- You can also transfer your existing loan against property or home loan
from another institution at attractive rate of interest for personal or business purpose.
Key Customer segments
Salaried class: Corporate salaries employees, Government employees & salaried consultants.
Self employed: Proprietorship, Partnership, Companies& Professionals.
Asset Products:
Products:
18. INDIAN INFOLINE FINANCIAL LIMITED Page 18
Eligibility Income criteria
Non-Prime Home Loans -LAP
Salaried
Rs. 1 Lac per annum (after adjustment of tax)
Self Employed
Min Profit after Tax Rs 1 Lac p.a.
Home Loan
A new home brings with it new hopes, joys and emotions. At IIFL, we have shared new hopes,
joys and emotions with our customers. Every customer has a specific and unique concern and our
home loan product is customized to provide you solutions for your unique concern. IIFL group
has set up India Infoline Housing Finance Ltd. (IIHFL) to offer highly customized facilities of
availing Home Loans.
We believe that in order to succeed, we need to offer not only competitive products, but also the
best possible service and value-added features and benefits. In a market where the basic product
is largely similar, the differentiator is our ability to understand the customer's need completely
and structure the value-adds appropriately.
Loan Features
Home loan amount suited to your needs
Home loan tenure upto 20 years
Simplified documentation
Key Customer segments
Salaried class: Corporate salaried employees, Government employees & salaried consultants.
Self employed: Proprietorship, Partnership, Companies& Professionals.
Eligibility Income criteria
Salaried
Gross salary of Rs. 2.5 Lacs p.a.
Self Employed
Min. Profit after tax of Rs. 2 Lacsp.a.
Mandatory Rule
19. INDIAN INFOLINE FINANCIAL LIMITED Page 19
Gold Loans
IIFL Gold Loan
Gold loan or loan against gold is the easiest and quickest way for servicing your financial needs.
To avail a gold loan, all you need to do is pledge your gold ornaments with us and we would
provide you with a loan amount as per the market value of your gold. Unlike other loans, gold
loan does not require you to provide any income or salary proof. Moreover, it has comparatively
lower interest rates; requires lesser documentation, and hence is processed in lesser time.
We at IIFL provide maximum loan against your gold at lowest interest rates. We have a strong
presence Pan-India and have serviced a large number of customers in a very short span. We offer
different types of schemes as per your requirement and convenience. Following are the main
features of our loans:-
Loan amount ranges from min Rs 5,000 to max Rs 10,00,000
Tenor for loans ranges from 3 months to 12 months
Loan can be paid back on a monthly or quarterly basis
Interest / Loan Amount due can be paid at any of our Gold Loan branches pan-India
Minimal amount of paperwork and documentation is required
Loan gets processed in as low as 5 minutes
Variety of schemes are available to chose from
Your Gold is insured and secured safely with us in fire and burglary proof vaults.
Healthcare Finance
Healthcare Finance is a business vertical dedicated at offering a customized financial solutions to
Doctor, Diagnostics Centre, Hospitals, Nursing home etc for their funding needs.
With 1.2 beds per 1000 population there is immense growth potential in this segment. Growing
incomes, literacy and awareness bode well for the Indian healthcare services market. Considering
that 80% of future Investment in Healthcare is expected to come from Pvt Sector, we at IIFL see
a lot of synergies between the Healthcare fraternity and IIFL for mutual growth opportunities.
IIFL is extremely delighted to share that we are present in Healthcare Finance Business.
20. INDIAN INFOLINE FINANCIAL LIMITED Page 20
Loan Features:
Quick & Hassle free loan
Loan amount ranging from Rs 3,00,000/- onward
Tenor ranging from 12 to 84 Months
Flexible Loan To Value
Funding for Ancillary equipments
Flexible EMI options
No Additional Collateral
Minimum Turn Around Time
Key Customer Segment:
Medium & Large Private Hospitals, Nursing Homes, Medical & Dental Colleges
Diagnostics Centres and Pathology Laboratories
Eye Centres
Small and Medium size Speciality Clients likes skin Clinics, Dental Clinics etc
Medical Practitioners
Public Private Partnership Venture's
Eligibility:
Indian Citizen
Minimum age of 24
Minimum Qualification MBBS (Applicant / Guarantor)
Minimum Experience of 3 Years
Good Repayment history
21. INDIAN INFOLINE FINANCIAL LIMITED Page 21
ICICI Prudential Life Insurance:
IIFL mostly deals with the third party product in which Insurance is one of the important
product. IIFl deals with ICICI Pru Guaranteed Savings Insurance Plan which is a traditional
plan. Which covers following things:
Guaranteed Maturity Benefit - Your GMB at policy inception would be Sum Assured,
which is sum of all payable premiums. That means depending on term you have chosen
for the Policy (after completion of 15 or 20 years) you will get your paid premiums back
without any deduction.
Guaranteed Regular Additions -" This guaranteed addition, expressed as a percentage of
the SA, will be declared at the beginning of every policy year"
Maturity Addition- A lumpsum amount expressed as a percentage of the SA. This Bonus
is estimated in broacher and not marked guaranteed.
Features and benefits of Guaranteed Savings Insurance Plan
Limited pay: You have a choice of paying premiums for either 7 or 10 years, while
enjoying a long term savings benefit under the plan
Guaranteed benefits: Receive guaranteed benefit at the end of the policy term in form of
Guaranteed Maturity Benefit (GMB):
• In the beginning, the GMB would be equal to sum of all premiums payable under the
plan
Additional maturity benefit: Receive additional amount in form of Maturity Addition
(MA) at the end of the policy term
Death Benefit: Receive a Guaranteed Death Benefit (GDB) equal to the sum of all
premiums paid till date compounded at the rate of 5 percent per annum
Easy to purchase: Easy and hassle free application process with no medicals
Tax benefits: Tax benefits on the premium paid and benefits received under the policy,
as per the prevailing Income Tax laws.
Investment Products:
22. INDIAN INFOLINE FINANCIAL LIMITED Page 22
Retail – one of the leading brokerage houses in the nation with options to invest in Equity ,
commodity and currency.
Institutional – High Quality research and block placement capabilities.
Broking
Advisory – we are on the leading Indian players in wealth management and having assets
under Advisory.
Wealth Management
Insurance – Leading non – banking distributor of life insurance mutual funds and other
savings products .
Financial Product Distribution
Primary expertise is Equity capital Markets with a view to leverage institutional and retail
distribution capabilities.
Investment Banking
IIFL Businesses
23. INDIAN INFOLINE FINANCIAL LIMITED Page 23
Successfully launched own Mutual fund with NIFTY ETF and IIFL FMP
AMC
Mortgage
LAS
Healthcare Financing
Gold Loans
Credit and Finance
24. INDIAN INFOLINE FINANCIAL LIMITED Page 24
COMPETITORS:
Muthoot Finance Gold Loan
Muthoot is a Kerala originated association set up by MuthootNinanMathai in 1887 at
Kozhencherry in Travancore district which was later being adopted by M George Muthoot. Loan
is received within a time period of 5 min. It ranges from Rs 1500 to 1 crore. 0%processing
fees.Interest rate of 1%per month.
Mannapuram Finance Gold Loan
Mannapuram Finance also facilitates gold loan within 5 minutes. It help to draw instant Cash by
subscribing gold ornaments and Jewellery. It provides loan at higher points, based on purity, net
weight of gold. The candidate must have one recent ID—Voter ID/ Ration Card/ Driving
License/ Passport. No time-consuming formalities involved.
Union Gold Loan
Union gold loan provides credit facility to needy farmers. The lending rate is Rs 1800 per gram
gold ornaments. Based priority sector like agricultural purposes.Under non priority sector for
basic necessities for unforseen expenses. Loan amount consumption purposes is upto Rs.2000/-.
The Non-Priority Sector loan amount is max.Rs.5 lacs.
HDFC Gold loan
HDFC gold loan term loan provides instant loans . Regular interest on loan is being granted.
Identity Proof like Passport Copy/ Voters ID card/ Driving License along with proof like Ration
card/ Telephone Bill/ Electricity Bill/ Rental Agreement/ Passport copy/Trade license /Shop
&Est License / Sales Tax certificate, 2 pass port size photographs.
SBI Gold loan
SBI gold loan is loan which satisfies as a biggest advantage to overcome crisis and is a personal
loan phenomena. It has low interest rate. The loan amount of Rs 10 lakh is attained by the
customer. It also provides gold loan for farmers for agricultural necessities. The main documents
required for applying gold loans are
Letter of witness in case of illiterate borrowers.
Two passport size photographs of the borrower.
DP Note delivery.
All the gold ornaments that are to be kept as mortgage for the loan.
Gold Loan application.
25. INDIAN INFOLINE FINANCIAL LIMITED Page 25
ABOUT FIRM
India Infoline originally incorporated on October 18, 1995 as ―Probity Research And
Service Private Limited‖ at Mumbai under the companies act, 1956 with registration number –
1193797. And become a public limited company on April 28, 2000.
The name of the company was changed to India infoline.com limited on May 23, 2000
and later to India Infoline Limited on March 23, 2001. It is the first company in India to foray
into the online distribution of Mutual Funds.
It is a one-stop financial service shop, most respected for quality of its advice,
personalized service and cutting-edge technology. The No-1 corporate agent for ICICI Prudential
Life Insurance Company. Research acknowledge by Forbes as ―Must Read for Investor in South
Asia‖
The India Infoline was listed on Bombay and National Stock exchange with a net worth
of INR 200/- crore and a market cap of over INR 1970/- crore. The company has a network of
976 business locations (branches and sub-broker) spred across 365 cities and towns. It has more
than 800,000 customers. It is registered with NSDL as well as CDSL as a depository participant.
Providing a one-step solution for client trading in the equities market.
The Company is engaged in the activity of mortgage financing, loan against securities,
gold loans, margin funding and other consumer financing products.
India Infoline Finance Ltd. is professionally managed and shares the professional values and
ethos of its parent company, IIFL and has acquired and maintained a reputation for reliability,
transparency of operations and absolute integrity. A steady growth rate validates the trust that
industry has reposed in the Company.
IIFL offers advice and execution platform for the entire range of financial services
covering products ranging from Equities and derivatives, Commodities, Wealth management,
26. INDIAN INFOLINE FINANCIAL LIMITED Page 26
Asset management, Insurance, Fixed deposits, Loans, Investment Banking, Gold bonds and other
small savings instruments.
IIFL has received membership of the Colombo Stock Exchange becoming the first
foreign broker to enter Sri Lanka. IIFL owns and manages the website, www.indiainfoline.com,
which is one of India‘s leading online destinations for personal finance, stock markets, economy
and business. IIFL has been awarded the ‗Best Broker, India‘ by Finance Asia and the ‗Most
improved brokerage, India‘ in the Asia Money polls.
Our research is available not just over the Internet but also on international wire services like
Bloomberg, Thomson First Call and Internet Securities besides others where it is amongst one of
the most read Indian brokers.
IIFL is a listed company with a consolidated group net worth of about Rs 1,800 crores. The
income and net profit during FY2010-11 were Rs. 14.7 bn and Rs. 2.1 bn respectively.
IIFL‘s Crisil and ICRA Rating for short term is top rated as CRISIL A1+ and ICRA (A1+)
respectively. For long term, IIFL has been rated ICRA(AA-) by ICRA and CRISIL AA-/Stable
by CRISIL indicating high degree of safety for timely servicing of financial obligations.
IIFL is near you physically: we are present in every nook and cranny of the country, with over
4,000 business locations across 900 cities in India. You can reach us in a variety of ways, online,
over the phone and through our branches. All our offices are connected with the corporate office
in Mumbai with cutting edge networking technology. The group caters to a customer base of
about a million customers.
The physical presence in key global markets includes subsidiaries in Colombo, Dubai, New
York, Mauritius, London, Singapore and Hong Kong.
IIFL has managed and run by the well qualified and one of the successful people‘s of an
investment team. The brains behind all the investment strategies and decision regarding wealth
management services are,
27. INDIAN INFOLINE FINANCIAL LIMITED Page 27
Team with impeccable academic and professionals credentials.
Open door, transparent and performance oriented culture.
Increasing level of employee ownership.
Verticals Corporate Function
Chairman & managing
director
Nirmaljain Executive Director R. Venkatraman
Institutional Equities H. Nemkumar Finance KapilKrishan
Investment Banking AjitMenon Compliance R Mohan
Consumer Finance ApulNayyar Operations Narendra Jain
Retail Banking NandipVadiya Audit & Risk UpendraJaiswal
Wealth Management Karan Bhagat Human Resources Capt. Rahul Sharama
International Operations Bharat Parajia Technology SankorsonBanjree
Offshore Asset
management
DeepeshPandey ------------------ ---------------------
Insurance Distribution Sateesh Kumar ----------------- ---------------------
MANAGEMENT TEAM
28. INDIAN INFOLINE FINANCIAL LIMITED Page 28
2011
Launched IIFL Mutual Fund.
2010
Received in-principle approval for membership of the Singapore Stock Exchange
Received membership of the Colombo Stock Exchange
2009
Acquired registration for Housing Finance
SEBI in-principle approval for Mutual Fund
Obtained Venture Capital license
2008
Launched IIFL Wealth
Transitioned to insurance broking model
2007
Commenced institutional equities business under IIFL
Formed Singapore subsidiary, IIFL (Asia) Pte Ltd
2006
Acquired membership of DGCX
Commenced the lending business
2005
Maiden IPO and listed on NSE, BSE
2004
Acquired commodities broking license
Launched Portfolio Management Service
HISTORY & MILESTONE OF COMPANY:-
29. INDIAN INFOLINE FINANCIAL LIMITED Page 29
2003
Launched proprietary trading platform Trader Terminal for retail customers
2000
Launched online trading through www.5paisa.com Started distribution of life insurance and
mutual fund
1999
Launched www.indiainfoline.com
1997
Launched research products of leading Indian companies, key sectors and the economy Client
included leading FIIs, banks and companies.
1995
Commenced operations as an Equity Research firm.
30. INDIAN INFOLINE FINANCIAL LIMITED Page 30
INDIAINFOLINNE.
LTD
INDIA INFOLINE
INVESTMENT
SERVICE
MONEY CREDIT
INDIA INFOLINE
HOUSING SERVICE
INDIA INFOLINE
MARKETING SERVICE
INDIA INFOLINE
INSURANCE
SERVICES & BROKERS
CORPORATE STRUCTURE
31. INDIAN INFOLINE FINANCIAL LIMITED Page 31
CREDIT AND FINANCE
Overview
IIFL offers credit and finance facilities through its subsidiaries, India Infoline Finance Limited (a
98.82% subsidiary of IIL) and India Infoline Housing Finance Limited. Your Company offers a
wide range of secured loan products that include home loans, loan against property (for
individuals and corporate), loans against capital market instruments, healthcare equipment
financing and loans against gold. The Company‘s loan book grew from ` 32.9 billion in 2010-11
to `67.5 billion in 2011-12. The diversified product portfolio, robust credit and risk management
processes
coupled with efficient collection mechanism has resulted in overall NPAs of less than 1%.
Major highlights, 2011-12
In FY12, home loans and loans against property contributed to 44.8%of the total loan book.
Loans against capital market products reduced significantly from 35.2% in 2010-11 to
11.8% due to high volatility and a downturn in the stock markets. Gold loan book size saw a
considerable increase and now comprises 41% of our total loan book. IIFL successfully
completed Initial Public Offering of Secured Redeemable on-Convertible Debentures (―NCDs‖)
aggregating to ` 7,500 million. The
issue received an overwhelming response. These NCDs are listed and traded on NSE and BSE.
Money line Credit Limited, a step-down NBFC subsidiary, was merged with India Infoline
Finance Limited. This has enabled consolidation of all lending and investments businesses
(except housing loans) to ensure better operations and control.
Industry overview
India is witnessing increasing urbanization, which will fuel demand for homes and commercial
space. There is a huge demand supply mismatch for dwelling units which means demand for
loans will remain robust in the long to medium term, irrespective of high interest rates. The
FINANCE
32. INDIAN INFOLINE FINANCIAL LIMITED Page 32
organized gold loan market is pegged at US$ 8 billion and has grown at 40% CAGR since 2002.
Despite this, a mere 1.5-2% of India‘s gold stock of
18-20,000 tonnesreaches the organized sector. According to the World Gold Council, demand
for gold in India is expected to grow 30% in real terms, which opens up a huge opportunity for
the sector (Source: Times of India)
FINANCIAL PRODUCT DISTRIBUTION
Overview
IIFL is a pan-India distributor of financial products including life insurance, mutual funds, bonds
and debentures, among others. Your Company today distributes a wide product basket to suit
every investment need for diverse age groups, preferences and backgrounds. Of these products,
the dominant product category is life insurance and the business is conducted through India
Infoline Insurance Brokers Ltd. It maintains a prudent balance between endowment, ULIPs and
retirement products to suit the risk appetite of investors. IIFL has adopted an ‗open architecture‘
model to distribute products of major insurance companies including Reliance Life Insurance,
ICICI Prudential Life,HDFC Life, Birla Sun life, Life Insurance Corporation, Max New York
Life Insurance and others.
Major highlights, 2011-12
Insurance premium (API) grew 20%to reach ` 3.3 billionInitiated an online customer investment
portal to enable fasterturnaround time and quality service Received consent for registration as an
Aggregator under National PensionSystem from PFRDA
Industry overview
The insurance as well as mutual fund industry is facing sect oral head winds because of
regulatory changes. The Indian insurance sector witnessed a de growth of 13% in 2011-12. LIC,
with amarket share of 71%, witnessed a 6%decline in new business premium inFY12 whereas
the private sector witnessed a decline of 17%. The Mutual Fund industry faced a down trend and
saw its asset management base shrink marginally in fiscal year 2011-12. The industry lost over
0.7 million folios during the sixmonths ended March 2012 to end with46.4 million folios. The
retail category was the biggest loser in terms of folios, especially in equity.
33. INDIAN INFOLINE FINANCIAL LIMITED Page 33
Market Positioning:
Market positioning statements of India Infoline are ―At India Infoline we give you single
window service‖ and ―We also ensure your comfort‖. So, India Infolinefocus on the
consumers who prefer almost all investment activities at same place by providing number
of various financial services. Infoline also provides other investment option to the same
person at same place like Mutual Fund, Insurance, Fixed Deposit, and Bonds etc. and
help the person in designing his portfolio. By this way India Infoline provides comfort to
its customers.
India Infoline uses demographic segmentation strategy and segment people based on their
occupation. Employees work as intermediary between consumer and company.
The executives of India Infoline explain various new schemes of investment to its
customers with its objective, risk factors and expected return.
Selling Skill :-
The sales management process is the basis of effective selling. Sales management
means every step of the sales process is executed efficiently leading to a sales.
Sales in financial services
In financial industry, customers will rarely come forward to purchase services for
them .most product are generally intangible in nature .
For example opening a Demat/trading account is very different from buying a
mobile phone .the customer is relatively well educated about what he seeks in case
of consumer goods . in case of financial product the customer has to be advised on
the benefits as well as the need for a financial product
MARKETING
34. INDIAN INFOLINE FINANCIAL LIMITED Page 34
Thus sales in the financial services industry is highly dependent on how you
manage your relationship with the customer.
Thus we can describe the sales management process as a three step process.
Acquisition:-
The process of prospecting and acquiring new customers using a structured sales process.
Retention:
The process of providing excellent services and support to existing customers and thus
reduce attrition
Sales
Management
Acquisition
Retention
Extention
35. INDIAN INFOLINE FINANCIAL LIMITED Page 35
Prospecting:-
Prospecting is all about finding potential new customers.
Prospecting is the continuous activity of observing, identifying and qualifying
Prospective customers who may be approached to sell products or services.
Personal contacts and observation:
These are the people whom you know and can be contacted easily like friends ,
family, relatives, colleagues, neighbours,customers,service providers.
Cold calling:
Call up people based on the database of target market segments, like traders,
businessmen, professionals,etc.
Pamphlets distribution:
We can attract a large number of people by offering our services through
distributing pamphlets.
Personal
contacts and
observation
Customer
referrals
Cold calling
Pamphlets
distributions
36. INDIAN INFOLINE FINANCIAL LIMITED Page 36
THE HR ESSENTIALS
Punctuality – Attendance Rules
All employees should come to work on time and complete their work as per shift
schedule.
Disciplinary Action
Employees are expected to behave under the set code of conduct.
Employees are required to maintain confidentiality of information like client details,
product information, incentives, all computer files etc.
Sexual harassment is a serious offence and will lead to termination
Employees is requested to report sexual harassment matter immediately to the top
management and head - hr through mail
Any matter that seems suspicious to the employees must be reported directly to the HOD
under the whistle blower policy.
Other HR procedures
Updating bank details for salary
Employees can either provide their existing bank a/c details or open new bank a/c with
any of the three banks i.e.
AXIS BANK HDFC BANK IDBI BANK ICICI BANK
Bank a/c no. should be updated on IWIN for monthly disbursement of salary directly in
the bank account.
Salary information:
Employees can view his/her salary information on the employees payroll portal :
Employees can view all the salary details like monthly pay – slip , CTC structure , etc.
Employees can also access all income tax details like sheet and update investment
declaration details.
Human Resource
37. INDIAN INFOLINE FINANCIAL LIMITED Page 37
Leave rules
Every permanent employee at IIFL is entitled for:
Annual leave of 21 working days in a calendar year
Sick leave of 3 days
Leaves taken during probationary period will be considered as leave without pay
(LWP)
From 21 annual leaves, only 10 leaves can be carried forward to next year
Compensatory leave would be given to employee who work on public
holidays/weekly off days only if
He/she has worked for more than six hours on the day
Work is approved by the immediate reporting authority (IRA) /(HOD) of employee.
Attendance Rules
Any 3 late marks /early leaving in one month payroll cycle will be taken as 1 day leave.
If employee is late by more than two hours from shift start time OR if he /she leaves
earlier than 2.5 hours from shift end time. Then in both cases it would be marked as half
– day working.
Workplace Guidance
Dress code:
Employee is expected to be formally dressed on weekdays, from Monday to Friday. Employees
can go through the complete attire policies on IWIN.
Employee referral program:
At IIFL we have a structured and defined employee‘s referral policy which is updated on IWIN.
38. INDIAN INFOLINE FINANCIAL LIMITED Page 38
Customer
approaches the
branch
Interaction with
CCE
CCE Collecting
Gold
Cash handling to
customer
In 5L and above,
conversation with BM
Appraisal of gold
Branch process
39. INDIAN INFOLINE FINANCIAL LIMITED Page 39
CCE
• Explains the various scheme.
• If customer is convinced to pledge , collects KYC documents and gold.
• Verification of KYC documents done and passed on to BM for further
verification.
• BM-ID and Address Proof verification.
Valuer 1
• Confirms the count and gross weight.
• Check gold for its purity.
• Brief the customer about thier requirement and other features.
Valuer 2
• Confirms the purity by testing.
• Passes the appraisal sheet to BM.
BM
• Confirms the purity, loan amount and passes the same to CCE.
• CCE - At the same time , CCE and valuers does system entry . Signature
of customer, valuers and BM done in the loan docs.paper passed on to
Cashier .
Cashier
• Disbursement of cash along with denomination noting in cash register.
GOLD LOAN FLOW CHART
40. INDIAN INFOLINE FINANCIAL LIMITED Page 40
Operational learning:
Role of staff engaged in a normal branch process:
Security Guard
Customer care executive
Valuer 1 and 2
Branch Manager
Job of Security Guard:
First and foremost things are that security guard needs to be dressed properly.
Greet the customer
Ask customer the reason for visiting branch
Ask customer to enter details in visitor register
Lead the customer to branch
Role of customer care executive:
Handling inquiries from customers regarding loans against gold.
Helping customer to solve his / her all query.
Explaining terms and conditions of the product to the customer.
Counting jewel items in front of customer and taking his/her all query.
Ensuring all the KYC documents are verified with original.
Ensuring all the details are filled up in customer detail form.
Role of valuer 1 and valuer 2:
Checking the jewellery with accuracy.
Testing gold with two methods which includes , skin test and salt test.
Finding out the purity and making appraisal sheet.
Working out on loan amount with mutual conversation.
Every gold jewellery item must be counted and matched with the appraisal sheet before
inserting it in gold packet.
Each and every details mention on packet must be filled in with accuracy.
It is important to keep gold packet in serial order in vault .
41. INDIAN INFOLINE FINANCIAL LIMITED Page 41
Steps to be followed while appraising gold
Sort gold items according to solid , chains and others.
Confirm the purity with the help of touch stone and acid test.
Note down result in following format:
Pass out gold to valuer 2 for re- valuation
Suggest lower loan amount to BM.
Steps to be followed while sealing of gold
Fill in the details on the packet
Insert the gold and appraisal sheet in the packet
Fix the sticker
Sign on the sticker (BM and valuer 1)
Affix the seal on sticker
Keep the gold packet in vault in serial order mentioning the GL number (to and from)
Role of cashier:
To make sure that cash is taken from vault strictly as per cash denomination entered in
the system.
Ensuring that cash is counted twice before giving it to customer.
To make sure that cash transaction is done in front of cctv camera.
Steps to followed at the time of cash handling:
Joint custodians open the vault room.
Take cash as per cash denomination entered in system
Pass out the same to cashier to re-count.
Handover the cash to customer in front of cctv camera.
Name of item Gross weight Net weight
Per Gram
Rate
Amt (Net
wt.*Per gm
rate)
42. INDIAN INFOLINE FINANCIAL LIMITED Page 42
Case 1: customer doesn’t have valid documents (KYC norms)
Do not violate KYC norms.
A valid address proof must be taken.
In this case rent agreement is must as a address proof.
One should not process the loan if customer doesn‘t have the proof of current residential
flat.
Case 2: customer doesn’t have address proof (KYC norms)
Do not violate KYC norms.
In this case address proof is to be taken
One should not process the loan if customer doesn‘t give you the address proof at the
same moment.
Do not deny of giving loan but you can always say your customer to come up with all the
documents so, you will process the loan in 5 min.
Case 3: Fraud customer
Inform your customer incase of broken jewelry.
Customers behavior must be noticed
In case of doubt , ask the customer about the reason for taking loan
Telephonic verification must be done at the same time
Alert other branches about the customer to avoid any further mishap
Case 4: Branch visit by senior
Do not allow any senior to check branch inventory without checking his/her ID card
Part release:
In part release customer has the facility to remove his / her some of the jewellery
Customer can also change the scheme with remaining jewellery
When customer comes for interest payment make sure that it doesn‘t take much time
43. INDIAN INFOLINE FINANCIAL LIMITED Page 43
Final release :
At the time of final release kindly check the borrower copy
Open the gold packet in front of customer
Collect cash before handling gold to customer
Every transaction of cash must be done in front of cctv camera
Role of branch manager:
Branch manager has to explain customer about RTGS process
Convince customer to opt for RTGS/NEFT mode of cash transfer
Explain customer about the advantages of RTGS/NEFT process
Make sure that address verification is done by BM before disbursal of loan
Interest amount = principal amt * annual ROI / 365*number of
days
44. INDIAN INFOLINE FINANCIAL LIMITED Page 44
RESEARCH METHODOLOGY
RESEARCH DESIGN OF THE STUDY
The study is based on survey technique. The study consists of analysis and Market Scoping of
Financial product of IIFL. For the purpose of the study customers100 are picked up and their
views solicited on different parameters. The methodology adopted includes
Questionnaire
Random sample survey of customers
Discussions with the concerned
Personal interviews and informal discussions were held with customers to ascertain the
awareness level. Further applying simple statistical techniques has processed the data collected.
SOURCES OF DATA:
Primary data: Questionnaire
Secondary data: are published materials such as periodicals, journals, news papers, and
website.
SAMPLING PLAN:
Sampling since segment wise investors in IIFL are not available for the overall customers was
considered for the study. 100% coverage was difficult within the limited period of time. Hence
sampling survey method was adopted for the purpose of the study.
Population: (universe) customers of IIFL
Sampling size: A sample of hundred was chosen for the purpose of the study.
Sampling Methods: Probability sampling requires complete knowledge about all sampling
units in the universe. Since due to time constraint non-probability sampling was chosen for
the study.
Sampling procedure:From large number of customers of IIFL. Were randomly picked up.
Field Study: directly approached respondents.
45. INDIAN INFOLINE FINANCIAL LIMITED Page 45
DATA COLLECTION INSTRUMENT
COLLECTION OF DATA THROUGH QUESTIONNAIRES:
The data collected for the study purpose is through questionnaires. customers of IIFL have
been selected randomly for the study purpose and then the information revealed from
the customers is analyzed and interpreted in the study.
ORGANISATION OF FIELD WORK
Initial field work has done for pre testing tools for data collection. The data is collected
through the direct interaction with the customers through questionnaires answered by
them. Customers of IIFL were randomly chosen for the purpose of the study in Vashi.
LIMITATION OF THE STUDY:-
Time limit is a major constraint.
This research reflects on individual customer in Vashionly. So findings and
suggestion given on the basis of this research cannot be extrapolated to the entire
population.
Sample size of the questioner is 100 which is very small that is not enough to
study the awareness of consumer of that particular above area.
Respondent are not sincere and care full to fill up the questioner so we cannot find
right solution.
As per the company rules many information was not disclosed.
As the managers are busy in their duty schedules it is not possible for us to spend
more time in interaction and discussion with them.
46. INDIAN INFOLINE FINANCIAL LIMITED Page 46
OPERATIONAL LEARNING
Q.1) Occupation of respondents?
a) Household 06
b)Business man 35
c) Government Employee 14
d) Private Employee 45
Here, we can see that maximum number of clients i.e., 45 clients are private employee 35 clients
are business man14 clients are government employee and 06 clients are house hold which
responded.
0
5
10
15
20
25
30
35
40
45
50
Household Business man Government Private Employee
CHART
CHART
Data analysis
47. INDIAN INFOLINE FINANCIAL LIMITED Page 47
Q.2) How many times in year you have emergency requirement of money?
a) 0 05%
b) 1 15%
c) 2 35%
d) 3 25%
e) 4 12%
f) 5 5%
g) 6 3%
Here, we can see that maximum number of clients i.e.,35%Respondents have two time
emergency requirement of money , 25%Respondents have 3 times requirement of money and
5%Respondents don‘t have the requirement of money.
0%
5%
10%
15%
20%
25%
30%
35%
40%
a)0 b)1 c)2 d)3 e)4 f)5 g)6
CHART
CHART
48. INDIAN INFOLINE FINANCIAL LIMITED Page 48
Q.3) Are you aware about concept of gold loan?
a) Yes 66%
b)No 34%
Here, we can see that maximum number of clients i.e., 66% clients are aware about the concept
of gold loan while in the other hand only 34% clients are not aware about the concept of gold
loan.
0
10
20
30
40
50
60
70
Yes No
CHART
CHART
49. INDIAN INFOLINE FINANCIAL LIMITED Page 49
Q.4) Have you ever used gold loan service?
a) Yes 20%
b) No 72%
Here, researcher can see that maximum number of clients i.e., 72% clients never used gold loan
services, while in the other hand only 28% of Respondents used the gold loan services.
0%
10%
20%
30%
40%
50%
60%
70%
80%
Yes No
CHART
CHART
50. INDIAN INFOLINE FINANCIAL LIMITED Page 50
Q.5) How did you get the information about IIFL Gold loan?
a) Family relatives 54%
b) Friends and colleagues 23%
c) Internet 17%
d) Advertisement 6%
Here, we can see that maximum number of clients i.e., 54% clients got the information from
family relatives , 23% clients got the information from friends and colleagues , 17% clients got
the information from internet and 6% clients got the information from advertisement .
0%
10%
20%
30%
40%
50%
60%
Family Realtives Friends &
Colleagues
Internet Advertisement
CHART
CHART
51. INDIAN INFOLINE FINANCIAL LIMITED Page 51
Q.6).Your opinion about interest charged by the IIFL?
a)Very High 14%
b) High 10%
c) Reasonable 64%
d)Low 12%
Here, we can see that maximum number of clients i.e., 64% clients said that interest charged by
IIFL is reasonable, 12% clients said its low,14 clients said its very high , and 10 clients said its
high .
0%
10%
20%
30%
40%
50%
60%
70%
Very High High Reasonable Low
CHART
CHART
52. INDIAN INFOLINE FINANCIAL LIMITED Page 52
Q.7) Reason for taking Loan from IIFL?
a)Faster Processing 58%
b)Low Interest Rates 22%
c)Brand image of the Company 12%
d) Margin Amount 6%
e)Others 2%
Here, we can see that maximum number of clients i.e., 58 clients responded that faster
processing is reason behind taking loan from IIFL, 22clients responded its due to low interest
rates, 12 clients responded its due to Brand image of the company, 6 client responded its due to
margin amount while in the other hand only 2 client responded for other option.
0
10
20
30
40
50
60
70
Faster
Processing
Low Interest
Rates
Brand Image of
the Company
Margin Amount
CHART
CHART
53. INDIAN INFOLINE FINANCIAL LIMITED Page 53
Q.8) What according to you is the safest instrument of Investment & Saving?
a)Banks Saving A/C 31%
b)Insurance 7%
c)Real Estate 18%
d)Stocks & Shares 9%
e)Fixed Deposit 19%
f)Post Office 16%
Here, we can see that maximum number of client‘s i.e.,31 clients responded banks saving a/c is
safest instrument of investment and saving, 18 clients responded real estate is safest, 19 clients
responded for fixed deposit, 16 clients for post office, 7 clients responded for insurance while in
the other hand only 9 clients responded for stocks and share
0%
5%
10%
15%
20%
25%
30%
35%
Banks
Savings A/C
Insurance Real Estate Stocks &
Shares
Fixed
Deposit
Post Office
Series 1
Series 1
54. INDIAN INFOLINE FINANCIAL LIMITED Page 54
Q.9) Do you have your owned house or rented ?
a)owned 73%
b)rented 27%
Here, we can see that maximum number of clients i.e., 73% clients have owned house , while in
the other hand only 27% clients have rented house.
0%
10%
20%
30%
40%
50%
60%
70%
80%
Owned Rented
Series 1
Series 1
55. INDIAN INFOLINE FINANCIAL LIMITED Page 55
Q.10) Have you taken housing loan ?
a)Yes 24%
b)No 76%
Here, we can see that maximum number of clients i.e., 24% clients taken housing
loan, while in theother hand only 76% clients not taken housing loan.
0
10
20
30
40
50
60
70
80
Yes No
Series 1
Series 1
56. INDIAN INFOLINE FINANCIAL LIMITED Page 56
Q.11) Have you made any provision for your retirement?
a)Yes 29%
b)No 71%
Here, we can see that maximum number of clients i.e., 29% clients made the provision for their
retirement, while in the other hand only 71% clients not made any provision for retirement.
0%
10%
20%
30%
40%
50%
60%
Yes No
Series 1
Series 1
57. INDIAN INFOLINE FINANCIAL LIMITED Page 57
Q.12) Looking at the recent downfall in Gold prices last month did you feel the urge to buy gold
at such low prices?
A. Yes 78%
B. No. 22%
Here, we can see that maximum number of clients i.e., 78% clients feel the urge to buy gold ,
while in the other hand only 22% clients don‘t feel the urge to buy gold.
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Yes No
Series 1
Series 1
58. INDIAN INFOLINE FINANCIAL LIMITED Page 58
CONCLUSIONS
On the basis of the study it is found that IndiaInfoline Ltd is better services provider than
the other NBFC‘s because of their good service and personalized advice on gold loan and
financial investment product.
IIFL provides the faster services as well as relationship manager facility for
encouragement and protects the interest of the investors. It also provides the information through
the internet and mobile alerts.
Study also concludes that people are not much aware of IIFL gold loan services.
The company should also organize seminars and similar activities to enhance the
knowledge of prospective and existing customers, so that they feel more comfortable while
investing in the financial products.
The company should focus on the advertising strategy and also the marketing of the
product.
59. INDIAN INFOLINE FINANCIAL LIMITED Page 59
FINDINGS
According to the survey most of the customers of ―InfolineLtd‖says that rate of interest
charged by IIFL is satisfactory.
Coming to faith 59% say India Infoline Ltd is better than others NBFC‘s due to
customers satisfaction. Lack of promotional activities undertaken by India Infoline Ltd. in Vashi.
IIFL gold loan is less preferred by the general people might because of less awareness
about IIFL goal loan services.
People want to invest their money in the bank saving accounts rather than insurance, fixed
deposit, stocks and shares.
Most of respondents have their annual income between 2lac to 4lacand from them most of the
people prefer LIC for insurance.
Many people know the concepts of gold loan in spite of that they don‘t take
Gold loan.
60. INDIAN INFOLINE FINANCIAL LIMITED Page 60
RECOMMENDATIONS& SUGGESTIONS
Most of the people are not much aware of IIFL gold loan services and its benefit. So
INDIA INFOLINE FINANCIAL LIMITED can take general awareness of GOLD LOAN
SERVICES plan to the customers. INDIA INFOLINE should maintain the customer
satisfactions.
There is lack of new customer addition in the branches of Indian Infoline Financial
Limited, only existing customer comes to respective branches for gold loan so it is important to
increase the awareness about the financial products of Indian Infoline Financial Limited in
respective area. Some promotional activities are required for the awareness of the customer.
The Company should increase Exposure. It is the good tool to capture the market. To
increase awareness about GOLD LOAN SERVICES AND OTHER FINANCIAL PRODUCT
and the name India Infoline itself, the company should organize campaign. The campaign can be
weekly, monthly, yearly, it will give a good result to the company to capture market in the
competitive position.
61. INDIAN INFOLINE FINANCIAL LIMITED Page 61
ANNEXURE
Name: _________________________
Date of Birth: _________________________
Marital Status: Married Single
Contact: ________________________
Email ID: ___________________________
Residence Location:_________________________
__________________________________________
No of Dependent: ___________________________
No. Of Earning Member: _____________________
Your Income p.a.: _________________________
Family Income: ________________________________
My Family Details:
Sr.No. Name Relation Age
1.
2.
3.
4.
5.
62. INDIAN INFOLINE FINANCIAL LIMITED Page 62
Q.1) Occupation of respondents
a) Farmer / Household [ ] b) Govt. Employee [ ]
d) Business man [ ] c) Private employee [ ]
Q.2) How many times in a year you have emergency requirement of money?
0 1 2 3 4 5 6
Q.3) Are you aware about concept of gold loan?
a) Yes b) No
Q.4) Have you ever used gold loan service?
a) Yes b) No
Q.4) How did you get the information about IIFL Gold loan?
a) Advertisement [ ] b) Friends &colleagues [ ]
c) Family& relatives [ ] d) Internet [ ]
e) Other [ ]
Q.5) Your opinion about interest charged by the IIFL?
a) Very High [ ] b) High [ ]
c) Reasonable [ ] d) Low [ ]
Q.6).How do you rate the Interest rates charged by IIFL?
a. Highly Satisfactory b. Satisfactory
c. Averagely Satisfactory d. Dissatisfactory
e. Highly Dissatisfactory
Q.7) What according to you is the safest instrument of Investment &Saving?
Banks Saving A/C
63. INDIAN INFOLINE FINANCIAL LIMITED Page 63
Insurance
Real Estate
Stocks & Shares
Fixed Deposit
Post Office
Others_______________________
Q.8) what is your approximately Monthly Household Expenses?
>
10,000
Up to 15,000
Up to 20,000
Up to 25,000
Above 30,000
Q.9) how many times in a year do you have taken Gold loan?
0 1 2 3 4 5 6
Q.10) Do you have your owned house or rented?
a) Owned b) rented
Q.11) Have you taken housing loan?
a) Yes b) No
Q.12) Have you made any provision for your retirement?
a) Yes b) No
64. INDIAN INFOLINE FINANCIAL LIMITED Page 64
Bibliography
Websites:
www.indiainfoline.com
http://www.iiflfinance.com/Products/GoldLoan.aspx
http://www.neytri.com/gold-loans-what-you-must-know/
http://www.muthootfinance.com/services/gold-loan.html
http://www.agloc.org/
www.mutualfundsindia.com
www.google.com
References:
Indian Gold Loan Market – Cognizant
The Economic TimesMannapuram General Leasing Finance Limited
From IIFL branch, Factsheets of various companies, like ICICI Prudential, Reliance,etc.