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Shari Murray
4575 Fellows Lane ● Charlotte NC 28215 ● 704-777-6801 ● sharrrii@gmail.com
Management and Bookkeeping Professional
➢ Hard-working and versatile management and administrative professional with 19 years of
experience and a proven record of achievement in healthcare and retail sectors. Skilled at
overseeing office and business operations, maintaining records, training and supervision.
Provide excellent customer service and problems resolution.
➢ Exceptionally well organized, detail oriented, and able to multi-task in fast-paced and challenging
environments. Discreet with confidential information. Conscientious and motivated to take extra
initiative to meet and exceed goals. Trustworthy, ethical and recognized for compassion and
empathy.
CORE COMPETENCIES
Office Management ● Bookkeeping ● Accounts Receivable/Accounts Payable ● Customer Service ●
Team Management ● Training and Supervision ● Medical Records ● Business Documentation and
Records ● Business Administration ● Human Resources ● Payroll ● Insurance Billing/Collections ●
Patient Relationships ● Inventory ● Scheduling and Coordination ● Problem Resolution
PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS
HARRISBURG CHIROPRACTIC, Harrisburg, NC 2010–Current
Office Manager/Admin Assistant
Oversee office, bookkeeping and customer service at chiropractic practice. Train and supervise office
staff.
• Manage bookkeeping, including accounts receivable and payable. Perform insurance billing
and collections, and reconcile accounts.
• Coordinate scheduling of appointments.
• Manage customer relationships, and provide excellent service. Greet patients, and ensure
staff provides courteous and effective service. Resolve problems and issues.
RUGSTOWN, Mint Hill, NC 2004–2010
Small Business Manager/Bookkeeper
Oversaw all operations including sales, returns, and inventory uploads at an established e-commerce
store. Promoted rapidly from sales to management position.
• Performed bookkeeping and managed accounts payable/receivable.
• Oversaw human resources and responsible for team leadership. Calculated payroll.
Supervised staff, and conducted employee reviews. Counseled and mentored personnel,
utilizing compassion and empathy. Mediated staff disputes, and resolved personnel issues.
• Managed customer service and relationships. Effectively resolved customer complaints.
COMMUNITY HOME CARE & HOSPICE, Cary, NC 2002-2004
Office Manager
Performed multiple management and administrative responsibilities to coordinate and support
Hospice and home care for terminally-ill patients.
• Provided HR support and supervised personnel. Delegated and monitored daily workflow and
staff performance. Ensured adherence to time perimeters and other requirements.
Participated in staff recruitment, hiring, training and payroll preparation.
• Managed bookkeeping including accounts payable and receivable. Prepared reports.
• Maintained patient charts and other medical and case-management records.

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Choice Health Management, Raleigh, NC 1998-2002
Long Term Care Business Office Manager/Bookkeeper
Managed and provided administrative support for long-term care facilities. Hired, trained and
supervised employees in the business office. Promoted rapidly from responsibility for 80-bed
facilities to 130-bed facilities.
• Maintained patient trust accounts.
• Created and maintained patient financial charts. Managed Medicare/Medicaid/Private
Insurance billing, and collections. Maintained financial journals.
• Prepared patient census and reconciled on a daily basis with admissions coordinator and
nursing staff.
• Provided telephone support to investigate and resolve billing issues.
Thomas Lee, MD, Dunn, NC 1996-1998
Office Manager
Managed office and business operations for a busy surgical practice.
• Scheduled appointments, answered phones and provided customer service.
• Handled billing services.
• Maintained accurate up-to-date confidential client files. Handled medical transcription.
Highsmith-Rainey ER Department, Mint Hill, NC 1991-1992
Registration Clerk
Registered incoming patients in a hospital emergency room in a fast-paced environment.
Demonstrated ability to maintain composure and work efficiently while preserving strict
confidentiality.