1. Zone 2-A Talidhay, Brgy. Cugman, Cagayan de Oro City 9000
Email: johnkarlogarcia@yahoo.com
Contact No.: +639163526909
John Karlo A. Garcia
Objective: To succeed in an environment of growth and excellence and earn a job
which provides me job satisfaction and self-development and help me achieve personal
as well as organizational goals.
Personal Data
Birthday : August 6, 1988
Age : 26years old
Civil Status : Married
Religion : Iglesia Ni Cristo
Height : 5’10”
Weight : 180 lbs.
Availability : Immediate
Education
2004.2009 Liceo de Cagayan University
Cagayan de Oro City, Philippines 9000
BACHELOR OF SCIENCE IN NURSING (Graduate)
erience
June 24, 2013 – February 15, 2014
Convergys Philippine Services Corporation – Cebu
AsiaTown IT Park Lahug, Cebu City
Customer Service Representative (Tech Support Rep 2)
• Dealing with calls in a highly professional manner
• How to act as the first point of telephone contact for a customer.
• Handling complaints in a diplomatic way.
• Accurately updating customer records with information.
2. • Responding to customers who have special communication needs, such as
language difficulties or disabilities.
• Answering any queries quickly and efficiently. Quickly understanding a callers
point of view and to empathize with them
• Able to respond and adapt to the needs of all customers.
• Fully aware of all laws & regulations regarding data protection
• Interact and coordinate with other departments to resolve customer issues
• Quickly processing information.
• Escalate customer trouble issues when appropriate
KEY COMPETENCIES
• Excellent verbal and written communication skills.
• Ability to work with minimum supervision in a busy environment.
• Able to do repetitive tasks accurately over long periods of time
• Working knowledge of MS Office software and spreadsheets
February 20, 2012 –April 15, 2013
CAGAYAN DE ORO MEDICAL CENTER,Inc. EYE CENTER Department
Tiano-Nacalaban Brothers Street
Cagayan de Oro City, Philippines 9000
• Staff Nurse
TASKS:
• Front line in customer/patient interaction.
• Assess patient to identify appropriate nursing intervention
• Collaborate with members of an interdisciplinary health team to plan,
implement, coordinate and evaluate patient care
• Provide safety to patients during admission
• Interviews, Evaluate s and refer patients accordingly
• Provide Preoperative and Postoperative instructions
• Prepare and administer Ophthalmic and IV medications and treatment
as prescribe by the physician
• Prepare position, monitor, assess, evaluate, document and report
symptoms and changes in patients condition, pre, intra- and post-op
treatment
• Perform Biometry to patients prior to Cataract Surgery, as ordered
• Instruct and Assist patients in performing Automated Visual Field Test.
• Prepare, assess, monitor and operate medical and Ophthalmic
apparatus/equipment
• Assess physicians intra-Laser procedure
• Assess physicians in performing B-Scan procedure
• Quality control of Ophthalmic Machines
3. • Record keeping, ensures accurate documentation and keeping of
patients file
• Assist in processing of papers for insurance claims
April 1, 2011 – February 18, 2012
Homeopathy Medical Corp.
Bldg, Gimelina St., Carmen
Cagayan de Oro City Philippines 9000
• Staff Nurse
TASKS:
• Front line in customer/patient interaction.
• Assess patient health problems and needs
• Carry out Doctor’s orders
• Preparing Medications; Intravenous drips
• Performing Auto-Sanguis procedure
• Intravenous fluid insertion
• Rectal Ozone Therapy
• Ozone inhalation Therapy
• Major Ozone (Blood Extraction)
• Dispensing medicines / Order medicine stocks
• Sales Inventory and Daily Sales Reporting
2010 Basic Life Support
Philippine National Red Cross, Cagayan de Oro City
Cardiopulmonary Resuscitation Training for Healthcare providers
Automated External Defibrillator (AED) Operation Course
First Aid Training
Internship:
• 72+ hours experience in Emergency Room
• 72+ hours experience in Operating Room
• 144+ hours experience in Delivery Room
• 300+ hours experience in various hospital wards
SUMMARY OF QUALIFICATIONS
• Proficient in Microsoft Office Suite
• Effective use of time management skills and able to prioritize
critical timelines
4. • Well-developed organizational and planning skills
• Client Service Oriented
• Highly trainable
• Team Player
• Willingness to learn.
RELEVANT SKILLS AND EXPERIENCE
Administrative Support
• Fill up patient’s chart for necessary information
• Fill up progress report of patients
• Carry out Doctor’s orders
• Inventory Reports
Accreditations and Licenses
Philippine Nurses Association
Registered Nurse (License No. 0656447)
IV Therapist (Lic.No. 11-001457)
5. References
DR. MIGUEL DAVID DE LEON, MD
Retina Specialist
Cagayan de Oro Medical Center Inc.
Tiano-Nacalaban Brothers Street
Cagayan de oro City 9000
+639177079070
DR. MARY ANN A. NIEZ,MD
Biological Homeopathic Medical Corporation
Se Jo Lim Bldg, Gimelina St., Carmen
Cagayan de Oro City 9000
MRS. REMEDIOS S. ROLE, BSN RN MAN
Assistant Chairman for Related Learning Experience,
College of Nursing, Liceo de Cagayan University
Kauswgan, Cagayan de Oro City 9000
+639228780535
MRS. DONNA S. CARCUEVA, BSN RN
Staff Nurse (Eye Center)
Cagayan de Oro Medical Center Inc.
Tiano-Nacalaban Brothers Street
Cagayan de oro City 9000
+639177011385
6. References
DR. MIGUEL DAVID DE LEON, MD
Retina Specialist
Cagayan de Oro Medical Center Inc.
Tiano-Nacalaban Brothers Street
Cagayan de oro City 9000
+639177079070
DR. MARY ANN A. NIEZ,MD
Biological Homeopathic Medical Corporation
Se Jo Lim Bldg, Gimelina St., Carmen
Cagayan de Oro City 9000
MRS. REMEDIOS S. ROLE, BSN RN MAN
Assistant Chairman for Related Learning Experience,
College of Nursing, Liceo de Cagayan University
Kauswgan, Cagayan de Oro City 9000
+639228780535
MRS. DONNA S. CARCUEVA, BSN RN
Staff Nurse (Eye Center)
Cagayan de Oro Medical Center Inc.
Tiano-Nacalaban Brothers Street
Cagayan de oro City 9000
+639177011385
