Kanu Bhargava has over 5 years of experience in hospital operations management. He is currently the Cluster Head of Operations at Vasan Eye Care Hospital in Kanpur, Uttar Pradesh, where he focuses on business development, team building, and enhancing customer satisfaction. Previously, he was the Deputy Manager of Operations at Vasan Eye Care Hospital in Vashi, Navi Mumbai, where he helped commission and organize the new branch. He has also held roles as Senior Executive Administration at Hira Mongi Navneet Hospital in Mumbai and as a Patient Relations Executive at CHL Apollo Hospital in Indore.

1. Name: Kanu Bhargava
Cluster Head - Operations
Contact No:09838772262
E-mail: kanu.bhargava22@gmail.com
Personal Data/Information:
Languages: English Fluent
Hindi Fluent
Interests: Table Tennis, Cooking, Reading and Listening Music.
Professional Background
Industry Exposure:- 5 years extensive work experience in Hospital operations
management.
• Monitoring and organizing managerial services for City Communal Health Care Administration.
• Managing health care, financial aids and hospitalization for the needy, low-income, and poor
patients,with reliable insurance and proper service.
• Troubleshooting employees & common organizational problems.
• Determining policy issues; increase information and documents for budget and estimation
proposals and expenses control.
• Dynamic and result-oriented professional, with expertise in across Operations Matters,
Relationship Management, Liaison/Coordination, Quality Services and Strategic Planning.
Gained exposure in :
• Possess personal traits of punctuality, perseverance and diligence; exceptional
communication, analytical and co-ordination skills; ability to use sound decision-making skills
and effectively perform in a self-directed work environment.
• Capable of spearheading efforts across developing, managing and monitoring the
performance of multi-skilled work force and ensuring smooth functioning of hospital.
• Hospital Information System, Managing co-ordination between HIS Department and other
Hospital Departments.
• Participated in “MEDRECON 2006” National Conference on Medical records and Quality
Improvement of Healthcare.
• Participated in seminar “Hospital Administration 2006” organized by Hospital Administration
Programme.
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2. • Managing Patients and represented as single point of contact also aiding them in regular
operations of the organization.
• Team player with strong analytical, problem solving & organisational abilities.
Education & Training
MBA (Hospital Administration) from Devi Ahilya University,Indore (M.P.) in Year 2009(Scored 7.29
pointer).
BBA (Hospital Administration) from Devi Ahilya University, Indore (M.P.) in Year 2007 (Scored 68%).
Courses attended during career:
Title : “International Standards of Organization”
Organization : Suyash Hospital ISO 9001, Indore
Tenure : 1stAug2008-1stSep 2008
Title : “Time Motion Study of Materials Management”
Organization : Apollo International Hospital Ltd., Ahemedabad
Tenure : 1st June2008-1st July-2008
Title : “Rescheduling of Operation Theatres & management”
Organization : Rock Land Hospitals, Delhi
Tenure : 01st Feb2008 – 01st March2008
Title : “Bio Medical Waste Management”
Organization : Sterling Adds Life, Ahemedabad, Gujarat
Tenure : 22nd May2006 – 21st June 2006
Title : “General Exposure to General Administration of the hospital”
Organization : CHL-Apollo Hospitals, Indore
Tenure : 9th June.2005 – 28th June 2005
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3. Hospitality Skills
1. Operations Management
• Management/Administration
• Quality services
• Training & Development
• Team Management
• Planning and Implementations
• Network Relationship
• Liaison/Coordination
• Business Development
• Customer Relationship Management
IT Skills
• ERP: Hospitality ERP
• MS OFFICE: MS- Word, MS-Excel, MS-PowerPoint
• Database: MS-Access, Oracle 8.x
Professional Experience
1) Organization: Vasan Eye Care Hospital, Kanpur ,Uttar Pradesh
FEB,2014 to Till date.
Designation: Cluster Head - Operations
• Focused on business development and Team Building.
• Enhance customer satisfaction for all patients and guests of the hospital.
• Analyze customer feedback reports and present it to the management.
• Ensuring the smooth functioning of the Customer Service Desk and to discuss
and
• solve all problem related areas with the customer care staff on a day-to-day
basis.
• Ensure that all queries and / or complaints of patients and their relatives are
addressed immediately.
• Working towards maintaining and escalating Internal Customer Satisfaction.
• Regularly check MIS reports and quality indicators of the departments and take
• necessary actions.
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4. • Ensures appropriate orientation, training and continuing education for new
personnel to maintain the level of competency of the unit.
• Ensures cost control for the complete department.
• Single point of contact for each and every purchasing of center.
• Settling up center with good Brand equity.
2)Organization: Vasan Eye Care Hospital, Vashi, Navi Mumbai
July, 2011-Jan,2013
Duration: 1.5 year
Designation: Dy. Manager- Operations
Roles & Responsibilities:
• Handling complete project work of commissioning to organizing Vashi Branch.
• Done pricing market survey and finalizing the price list of center.
• Dealing with local vendors for purchasing of hospital.
• Handling recruitment process for our center.
• Enhance customer satisfaction for all patients and guests of the hospital.
• Analyze customer feedback reports and present it to the management.
• Ensuring the smooth functioning of the Customer Service Desk and to discuss
and
solve all problem related areas with the customer care staff on a day-to-day
basis.
• Ensure that all queries and / or complaints of patients and their relatives are
addressed immediately.
• Working towards maintaining and escalating Internal Customer Satisfaction.
• Regularly check MIS reports and quality indicators of the departments and take
necessary actions.
• Ensures appropriate orientation, training and continuing education for new
personnel to maintain the level of competency of the unit.
• Ensures cost control for the complete department.
• Single point of contact for each and every purchasing of center.
• Settling up center with good Brand equity.
1) Organization: Hira Mongi Navneet Hospital Mumbai.
Senior Executive Administration
April, 2010 to July, 2011
Duration: 1 Years 3 months
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5. Roles & Responsibilities:
• Ensuring the quality status of patient care.
• Coordinating with each and every department for smooth functioning of
hospital.
• Conducting inquiry on disciplinary ground.
• Conducting internal audit of each and every department in regular intervals.
• Plan, Direct, Supervise and Coordinate hospital functional operations and
activities.
• Ensuring the patient satisfaction level.
• Regulating the SOPs for smooth functioning of Hospital.
• Maintaining the routine Attendance of each employee.
• Taking care of Recruitments, through Consultancies & Direct Walk-ins.
• Helping the incumbents to fill the Joining Formalities and verifying their
documents. And after that, file the documents & maintain it.
• Taking care of Induction and Orientation program of the incumbents.
• Providing the Hostel Facilities & Taking care of the Hostel Facilities of the
incumbents.
• Take care of Payroll System.
• Coordinating & Taking care of Training of the Nursing Staff & Employees.
Training
given to the Nursing staff & other lower level employees.
• Providing ID Cards & Dress for Incumbents.
2) Organization: CHL Apollo Hospital, Indore
Oct, 2008 to April, 2010
Duration: 1 Yr 6 months
Patient Relation Executive:
Roles & Responsibility:
• Plan, Direct, Supervise and Coordinate hospital functional operations and activities
ensuring smooth and pleasant relations between various Hospital Dept. and the
patients and their attendants.
• Obtain information which is first hand through direct interaction with Patients and
their
attendants during Daily Rounds.
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6. • Taking feedback from the patients and sorting out the difficulties faced by them
during
the stay.
• Trying to maintain patient satisfaction at the level best by sorting out all the queries.
• Supervising the Ward- Cleanliness as well as Fumigation of Rooms.
• Act as a liaison between Patients/Relatives/Attendants and the Doctors
• Compile Statistical and Patients Satisfaction Reports, analyze and summarize these
reports and state possible corrective action wherever indicated in endeavors to
improve and customize hospital services.
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7. • Taking feedback from the patients and sorting out the difficulties faced by them
during
the stay.
• Trying to maintain patient satisfaction at the level best by sorting out all the queries.
• Supervising the Ward- Cleanliness as well as Fumigation of Rooms.
• Act as a liaison between Patients/Relatives/Attendants and the Doctors
• Compile Statistical and Patients Satisfaction Reports, analyze and summarize these
reports and state possible corrective action wherever indicated in endeavors to
improve and customize hospital services.
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