1. 19 Seameco Street
Boichoko
Postmasburg
Northern Cape
Cell: 0824871147
Work: 0533139193
Email:
brownrosslyn@yahoo.com
rosslyn.lynettebrown@anglo
american.com
I am a 27 year old female, originally from Kimberley, currently
working for Anglo American Global Shared services as a Customer
engagement administrator. I am an energetic, confident and self-
motivated individual who only strives to do my best at all times. I
am an excellent team player, have great interpersonal skills, am customer orientated and can pay
attention to detail. I am able to function well in a team, but I am also capable of working independently
with minimum supervision. I have got good organising skills, admin as well as excellent telephone
etiquette. I can work on all Microsoft programmes incl excel, word, outlook and PowerPoint. My
systems training and experience are SAP-HR, SAP-CRM, TCP as well as ESS.
What I aspire to is to really equip myself with knowledge as I believe knowledge is power, therefore I
am in the process of working toward obtaining an honours degree in industrial psychology as I
possess a B.comm degree in Human resource management. My aim is to obtain my master’s degree
after that and my long term goal would be to obtain my PHD in industrial psychology.
Lastly I live by these 3 values: integrity, respect and accountability as I firmly believe that it forms the
core of working with people and treating them well as we are working in a diverse society and to also
take ownership of what you do as that will determine the level of your integrity.
I am a hard working individual and I believe in making a difference where ever I go. I also firmly
believe that I can make a meaningful contribution to your company and I am willing to relocate if
necessary.
R.L Brown

2. Personal Details
 Date of birth: 26 December , 1988
 Nationality: SA Citizen
 Identity nr: 8812260021084
 Marital Status: Single
 Gender: Female
 Languages known: English, Afrikaans,
 Driver’s License: Code 08
 Dependants: None
Key Skills
 Good planning, organizational and analytical skills;
 Ability to attend to detail
 Good communication and interpersonal skills including telephone etiquette, public
presentation, interviewing, listening; and observation;
 Contributing to team and individual relationship;
 Computer literacy including PowerPoint, Excel, MS Office, and Internet;
 Excellent Office Management and Administration;
 Able to work under pressure
 Fast learner
 Work well in a team
 Attention to detail
 Self-confident
 Self-motivated
 Dedicated and committed
Hobbies
 Arts and crafts
 Decoupage
 Adult coloring
Educational Qualifications
 B.com Degree (2007-2011): Human Resource Management (University of the Free State)
o Main Subjects: Labour Relations, Industrial Psychology and Business Management
Rosslyn Lynette Brown
19 Seameco Street
Boichoko
Postmasburg
Northern Cape
Cell: 0824871147
Work: 0533139193
Email: brownrosslyn@yahoo.com
rosslyn.lynettebrown@angloamerican.com

3.  Grade Twelve senior certificate (2006): Kimberley Girls’ High School
o Main Subjects: English First Language HG, Afr Second Language HG, Mathematics SG,
Accounting SG, Biology HG, Business Economics HG
Employment History
 Customer Engagement Administrator (Anglo American G.S.S)
o 1 May 2014 to current job
 Service Delivery and Excellence
o Portraying a professional, customer orientated image of the GSS – Employee Services
organization.
o Cultivating trust with in all customer relationships by means of effective customer
communication and interacting effectively while displaying empathy and courtesy.
Continuously providing customer service in accordance with good corporate governance,
rules and regulations.
o Working as an integrated ES team member with the Processing teams to ensure
knowledge transfer.
o Assisting Customer WIC users in making more effective use of self-service stations and
systems, products and services.
o Educating and informing customers on the full range of services rendered by the GSS
o Query Resolution and Case Management
o Manning and operating the Walk In Centre with regards to:
o Current employee queries
o Potential future employee queries
o Ex-employee queries
o Management queries
o Employee Vendor Queries
o Interfacing with customers and service providers by providing a first line problem
resolution service for the GSS and the Customer.
o Responding to and investigating Customer queries and problems reported.
o Escalating unresolved queries to resolvers in the Processing teams for remedial
actions.Developing strong working relationships with these resolver groups to ensure
effective management of workflow and the efficient resolution of queries.
o Ensuring correct logging of queries on the relevant systems.
o Following up and providing feedback, guidance and information to customers and
stakeholders.
o Dealing with customers in a professional manner and owning queries until it is resolved.
o Assessing common query trends and making recommendations of processes to be
implemented to alleviate the creation of queries.
o Where and when required, engaging with the customer in order to resolve outbound
queries referred to the WIC by the Contact Centre
 Customer Service requests
o Responding to Customer Service requests (prioritizing as appropriate) e.g.: copy of pay
slips and leave form requests, etc.
o Ensuring correct logging of customer requests on the relevant systems
 Document handling
o Receiving customer documents to be forwarded to the Processing Centre

4. o Verifying documents in terms of appropriate levels of customer approval
o Ensuring that the correct ES forms are utilized
o Where applicable and appropriately delegated, accepting third party documentation on
behalf of the customer (e.g. Garnishees) and forwarding it to the ES processing
department.
o Verifying documents in terms of correctness in terms of the Customer HR policies,
procedures and relevant conditions of employment
o “Batching and Patching” documents as per ES processing requirements.
o Forwarding documents as per courier arrangements to the ES processing department or
as may be applicable, scanning document into OCR scanning network
o Printing pay slips and informing Embedded HR to collect for individual distribution
o Acting as a distribution point/center for distribution of general GSS and HR information
distribution e.g. IRP 5’s Retirement Fund statements, etc.
 Employee Engagement and Termination
o HR approval and forwarding to the successful job applicant.
o Physically engaging (mini-master) employee by means of assisting employee to complete
Sign on pack / employment contract and relevant operational and statutory forms and as
per information from the signed offer letter and applicable or relevant company policies.
o Submitting engagement documentation to ES processing
o Forwarding termination pack to Embedded HR.
o When received back, checking document for relevant completion and forwarding to ES
processing.
o Where and when required, advising employee and Embedded HR on termination
requirements and processes
 Multi-skilled consultant (FNB -Transferred to Postmasburg branch)
o 1 December 2013 to April 2014
 Multi-skilled consultant (Kathu branch)
o 1 May 2013 to November 2013
o Achieving Sales targets
o Opening of cheque and business accounts
o Telling duties
o Enquiries
o Treasury custodian
o Issuing of bank statements as well as debit and credit cards
o Forex
 Bank teller at FNB (Kathu branch)
o 1 March 2012 to April 2013
o General telling duties
Computer Knowledge
 Microsoft Office (Excel, Word, PowerPoint, Internet, and Outlook SAP-HR, ESS, CRM case
logging and TCP
References
 Michelle Visser (Customer engagement coordinator G.S.S)

5. o 0537392497/0716854085
 Hester Roets (Supervisor Kolomela mine)
o HR practitioner
o 053313928
 Brenda Kruger(Supervisor Kolomela mine)
o Senior HR Specialist
o 05533138037
 Mr. Piet Louw (FNB )
o 0873452370/0825610594