1. Lucy Haylett
Home Address: 14 Trevithick Court, Lonsdale, Wolverton Park, Milton Keynes, MK12 5FN
Mobile: 07894 946249
Email: haylettlucy@live.co.uk
Personal Profile
I am a conscientious, highly motivated person who likes to work in a carefully organised manner. I
welcome challenges and like to push myself in seeing a task through to completion. I am an excellent
communicator who enjoys meeting a wide range of people. I am a strong team player: my honesty,
reliability and observational skills enable me to confidently adapt to many different situations.
I am caring and patient towards others and take pride in my appearance. In my spare time, I like to
travel to see friends and family across the country and enjoy socialising.
Education
Sept 2011 – June 2012 - Milton Keynes College - BTEC Level 3 - Business
Administration
This course appealed to me because I have always had a strong interest in working in an
administrative environment and the 7 modules studied on this course helped me achieve
qualifications that have already proved to be extremely useful in an office job.
Final Grade: Distinction*
Selected Module Results include:
Introduction to Marketing: Distinction Managing a Business Event: Distinction
Business Accounting: Distinction Business Environment: Distinction
2006 - 2011 – Sponne School, Towcester, Northamptonshire
GCSEs: 12 Awards, 6Bs, 6Cs (Exams taken in June 2011)
Mathematics: B English Literature: C
Business Studies: C History: C
Religious Studies: B Food Technology: B
Biology: B Physics: B
Chemistry: B English Language: C
Information Communication Technology: 2 C’s
IT / Specialist Skills
I have a qualification in each of the following skills: Microsoft Word, PowerPoint, Excel and Access
along with Text Production, Word Processing, audio typing and touch typing. My word count is 45
words per minute.

2. Employment and Work Experience
Nov 13 – Current – Call Centre Agent, Maintenance Management, Milton Keynes
I changed roles within MML as I felt I needed more of a challenge having
gained all I could from my previous post. I moved over to the Morrisons
call centre as I thought it would better suit my inquisitive personality.
I particularly enjoy the fact of not knowing what the next call will entail.
I especially like the knowledge that I have helped the client, having
assisted where I can with a complex query.
Key Achievements:
 Further improvement
on my communication
skills
 Working independently
and as part of a team to
reach a target
 In-depth use of the
Ostara system
Key Responsibilities:
 Inbound calls from the client to log
new maintenance jobs
 Outbound calls to contractors for
updates on jobs
 Making sure emergency jobs are
received by the contractor and are
attended to before the issue
worsens
Nov 12 – Nov 13 – Finance Assistant, Maintenance Management, Milton Keynes
At MML my role enabled me to work with a variety of people from
different departments which I thoroughly enjoyed. I thrive in the open
plan environment of this fast-paced company. I confidently accepted the
many varied challenges I was often faced with.
Key Achievements:
 Maintaining motivation
for a job that is never
100% complete
 Improvement on all
skills: phone manner,
point of contact and
work relationships
 Introduced to 2 new
software systems –
Ostara and Verisae.
Key Responsibilities:
 Assist all Purchase Ledger teams
with the processing of invoices
 Opening, stamping and distributing
incoming mail and dealing with
outgoing mail
 Covering reception: issuing passes
to visitors and all general reception
duties
September 12 – October 12 – Sales Administrator, ACS Renewables Ltd
I worked on a full-time temporary contract at ACS Renewables. The work I did
here was based in the sales office. Some of my main tasks were proof-reading,
sending out proposals to customers and updating their details on a database
program.
Key Achievements:
 Improved my
telephone manner
 Switching to and from
tasks
Key Responsibilities:
 Taking telephone calls
 Creating and sending out proposals
 General admin duties: laminating
etc

3. Nov 11 – April 12 – HR Assistant, Sno!zone Human Resources, Milton Keynes
Through my college course I successfully applied to do volunteer work in the HR
office at Sno!zone, Xscape. I did this for 6 hours a week between November 2011
and April 2012.
Key Achievements:
 Good experience
working in the HR dept
 Working from a
business point of view
Key Responsibilities:
 Filing
 Importing data to a spreadsheet
 Organising employee’s files
July 11 – Aug 12 – Office Assistant, Potterspury Lodge School, Towcester
During my time working at Potterspury Lodge, the work I did was office based. This
was a really useful and great way to get a proper experience of meeting and
working with a variety of people including staff, pupils and visitors to the school. I
worked on skills such as filing, proof reading and compiling annual reports.
Key Achievements:
 Worked with office
equipment
 Shared a working
environment with
others
Key Responsibilities:
 Filing
 Proof-reading annual reports
 Photocopying and compiling reports
Professional References
Ben Fulker Laura Naylor
Employer Employer
Maintenance Management Ltd Air Conditioning Solutions Ltd
Apollo House Concept Park
Bramley Road, Mount Farm Watling Street
Milton Keynes Towcester, Northants
MK1 1PT NN12 7DY
Tel: 01908 391073 Tel: 01327 810510 opt 1
Email: ben.fulker@maintenance-management.com Email: laura.naylor@airconsolutions.co.uk
Character Reference
Mary Blanchard Tel: 01327 353464
Family Friend Email: kmary.blanchard@yahoo.co.uk
27 Kipling Drive
Towcester
Northants,
NN12 6QY