1. Pegah Jamali
167 Avenue Rd. Richmond Hill, ON L4C4Z6
647-678-3456 peggy.j@hotmail.ca
Dear Sir or Madam:
Attached, please find a copy of my resume for your review. I am interested in the position of Office
Administrative.
Along with my six years of experience in customer service and my language skills, I am certain in
my ability to become a vital member of your institution.
Based on the prerequisites for this position, following are some highlights of my personality and
skills which will be an asset for your institution:
 Demonstrate customer service experience working with a varied range of clients’ profiles
 Confident communicator with outstanding interpersonal skills
 Hands-on experience of promoting services to clients
 Flexible approach with the ability to become accustomed to any state of affairs
 Excellent attention to detail that will cater for every client’s needs
 Fluent in English, Norwegian, Swedish, Farsi, and basic French
 An interest in health care
 Able to talk to patients in an understanding way
 Knowledge of medical terminology
 Good organizational and time management skills
 Excellent English communication skills: good spelling, punctuation, grammar as well as spoken
English
 Able to keep patients’ information confidential
 Able to work together with people
 Able to use office equipment including computers, and able to learn new software
 Able to be flexible and adapt to new or changing requirements
I am studying Medical Office Administrative graduating on December 16, 2016. I am very
passionate about this position as an Office Administrative and believe I can help your organization
achieve many of their goals.
My enclosed resume gives further details about my qualifications and skills.
As a friendly and confident candidate who has a passion for excellent customer service, I welcome
the chance to meet with you to discuss how my education, experience and skills would be
beneficial for your institution.
I can be reached at 647-678-3456 or at peggy.j@hotmail.ca. Thank you for your time and
consideration
Sincerely,
Pegah Jamali

2. Pegah Jamali
167 Avenue Rd. Richmond Hill, ON L4C4Z6
647-678-3456 peggy.j@hotmail.ca
OBJECTIVE
Seeking Medical Assistant position in a medical office where my uncommon ability to provide clinical
office support to Physicians and to perform patient care and administrative duties necessary to deliver
quality patient care will be utilized.
PROFILE SUMMARY
 Over six years of experience working in a customer service environment
 Easily develops a connection with coworkers and clients
 Possesses strong interpersonal, language and communication skills
 Experience working with people from different cultural backgrounds
 Strong organizational, teamwork and time management skills
EDUCATION
Medical Office Administrative Diploma
Seneca College, Medical Office Administrative, Toronto, ON Jan 2016-December 2016
Flight Services Certificate Sept 2012-April 2014
Seneca College, Travel and Tourism Program, Toronto, ON
High School Diploma Sept 2007-June 2009
Northernlight College, Dawson Creek, BC
SKILLS
 Fluent in English, Farsi, Norwegian, Swedish, and basic French
 Extensive software skills (Access, Excel, PowerPoint, Outlook, Microsoft office Word)
 Knowledge of Medical Health Billing and Accuro
 Familiar with Scheduling
 Strong verbal and written communication
 Understand medical terminology
 Delivering Mail
 Electronic Filing
 Coordinate Office Activities
 Problem Solving Skills
 Screening and Directing Calls
 Time Management
 Greeting and Directing clients
 Arranging for Hospital Admissions and Laboratory Services
 Handling Difficult Personalities
 Remaining Calm with Distressed clients

3. Pegah Jamali
167 Avenue Rd. Richmond Hill, ON L4C4Z6
647-678-3456 peggy.j@hotmail.ca
WORK EXPERIENCE
Mind Games November 2009 – April 2012
Cashier/ Key Holder
 Operated POS cash register
 Advised customers on purchases and provided excellent customer service.
 Developed reputation for prompt, efficient service with high level of accuracy.
 Maintained thorough knowledge of store merchandise.
 Calculated payments during a time period, and reconciled this with total sales.
 Developed constructive working relationships with others
 Bagged, boxed, and wrapped merchandise and prepared packages for shipment.
AJ Air and Heat, Toronto, ON
Costumer service help desk June 2012 – August 2016
 Deals with customers who are unsatisfied or have complaints
 Keeps in constant communication with the head office regarding the operations of the company
 Serves customers efficiently and effectively
 Works effectively both in a team with coworkers and while supervising employees
The York Health Center (Field Placement)
Office Administrator October 2016 – Present
 Fielding telephone calls
 Receiving and directing visitors
 Word processing (writing Reports and Letters)
 Creating spreadsheets, presentations, and filing
 Record medical histories
 Start client charts, and keep their records current.
References Available Upon Request