The document discusses coaching techniques for unleashing human potential. It covers 3 parts: the brain, 6 steps for coaching, and applications. Regarding the brain, it notes that no two brains are alike, the brain is a connection machine that hardwires everything, and it's easy to create new wiring through positive reinforcement. The 6 coaching steps are: 1) think about thinking, 2) listen for potential, 3) speak with intent, 4) dance toward insight, 5) create new thinking, and 6) follow up. Applications include using questioning to help people think at a higher level and make new connections.

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2. David Rock
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3. Unleash
by question
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4. 3 Parts
Brain 6 Steps Applications
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5. 5
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6. 6
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7. Knowledge worker era
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8. T hey are
paid to think
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9. 9
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10. BRAIN
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11. No
two
brains
are
alike
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12. The brain is connection machine
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13. The brain hardwires everything it can
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14. Our hardwiring drives automatic perception
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15. Impossible to deconstruct our wiring
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16. It’s easy to create new wiring
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17. Positive reinforcements required
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18. “In The Technology of Teaching,
B.F. Skinner states that it may take as many as
50,000 reinforcers to teach competence in
basic match - roughly the first four grades.”
Bringing out the best in people
by Aubrey Daniels
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19. Example
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20. Last month, I want to register new logo.
I assigned K. Pim to do the task.
She asked “What should I do?”
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21. “Pim. You get a taxi. Ask him to drive to
Get the form. Comeback to fill and prepare
required documents. Next day, go back
again to submit it. You will wait for another
6 months. They will reply whether you got
the license or not.”
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22. Following week...
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23. I asked Pim. “I didn’t see you go to
the Intellectual Property Bureau.
What is the progress?”
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24. “Pim checked the bureau website. We can
submit online. I already proceeded. Now
we wait for the answer another 6 months.”
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25. Summary about Brain
No two brains are alike
The brain is connection machine
The brain hardwires everything it can
Our hardwiring drives automatic perception
Impossible to deconstruct our wiring
It’s easy to create new wiring
Positive reinforcements required
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26. 3 Parts
Brain 6 Steps Applications
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27. 6 steps for coaching
1. Think about thinking
2. Listen for potential
3. Speak with intent
4. Dance toward insight
5. CREATE new thinking
6. Follow up
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28. 1. Think about
thinking
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29. 1. Think about thinking
1.1 Let them do all the thinking
1.2 Focus on solutions
1.3 Remember to stretch
1.4 Accentuate the positive
1.5 Put process before content
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30. 1. Think about thinking
1.1 Let them do all the thinking
1.2 Focus on solutions
1.3 Remember to stretch
1.4 Accentuate the positive
1.5 Put process before content
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31. 1.1 Let them do all the thinking
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32. Think hard for other,
but wrong answer
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33. The reasons are...
Different brain different map
Intelligent and independent thinker
Unclear dilemma
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34. No
two
brains
are
alike
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35. It likes give Chiangmai map to drive in Puket.
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36. Knowledge workers
are independence and
seek freedom to think
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37. Unclear dilemma
If people clear
about what to do,
they won’t need to
come to you.
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38. Monday, July 9, 12

39. Let them do all the thinking
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40. Notice coachable moment
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41. Coachable moment happens when coachee asks:
“What do you think I should...”
“I am not sure what to...”
“I really want to...but I’m not...”
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42. 3 Approaches to self-directed learning
Now
Later
Tell with question
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43. Help someone make new connections on the spot
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44. Help someone
make new connections later
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45. Provide answer with accountability
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46. 1. Think about thinking
1.1 Let them do all the thinking
1.2 Focus on solutions
1.3 Remember to stretch
1.4 Accentuate the positive
1.5 Put process before content
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47. 1.2 Focus on solutions
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48. Past Future
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49. Problem focus Solution focus
What do you want to
Why did this happen?
achieve here?
Why do you think you’re not How can you develop
good at this? strength in this area?
What do we need to do to
Why isn’t this working?
make this work?
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50. 1. Think about thinking
1.1 Let them do all the thinking
1.2 Focus on solutions
1.3 Remember to stretch
1.4 Accentuate the positive
1.5 Put process before content
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51. 1.3 Remember to stretch -
Comfortable with uncomfortable
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52. The
challenge
of
changing
behavior
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53. It’s hard
to stretch
ourselves
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54. “In a study of heart attack patients, people whose lives
literally depended on their ability to change habits, only
1 in 9 of them was able to change their life style.”
Fast Company Magazine
May 2005
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55. It’s easier to stretch
by the other
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56. 1. Think about thinking
1.1 Let them do all the thinking
1.2 Focus on solutions
1.3 Remember to stretch
1.4 Accentuate the positive
1.5 Put process before content
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57. 1.4 Accentuate the
+
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58. 1. Think about thinking
1.1 Let them do all the thinking
1.2 Focus on solutions
1.3 Remember to stretch
1.4 Accentuate the positive
1.5 Put process before content
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59. 1.5 Process before content
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60. Choose your focus
1.Vision
2. Planning
3. Detail
4. Problem
5. Drama
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61. 1. Think about thinking
1.1 Let them do all the thinking
1.2 Focus on solutions
1.3 Remember to stretch
1.4 Accentuate the positive
1.5 Put process before content
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62. 2. Listen for potential
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63. Aware of detail trap
Be aware of your filters
Be aware of your agenda
Be aware of your hot spots
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64. Aware of detail trap
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65. “In order to help you think better,
please give me a big picture
instead of too much details?”
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66. Be aware of your filters
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67. “A truth ceased to be a truth
as soon as two people perceive it.”
Oscar Wilde - Irish novelist
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68. Be aware of your agenda
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69. Be aware of
your hot
spots
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70. 3. Sp
eak
w i th i
nt e
nt
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71. Speak...
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72. Be succinct & specific
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73. Be clear
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74. Be generous
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75. 4. Dance toward insight
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76. In 2005, at NYU they experiment coaching under fMRI
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77. The 4 faces of insight
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78. 1. Awareness: When we face a problem our face looks a
little unhappy. Our eyes might squint slightly. We feel stuck.
We have various mental maps in conflict.
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79. 2. Reflection: People have a dazed look on their face.
Their forehead might tense up as they think more deeply.
One becomes silent for a moment.
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80. 3. Insight: There's a rush of energy if it's big idea, like
Archimedes' "eureka" moment.
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81. 4. Action: People's eye movements
show they are ready for action.
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82. The 4 faces of insight
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83. The 4 faces of insight
Alpha
wave
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84. The 4 faces of insight
Gamma
wave
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85. ...such as an
Archimedes’
Eureka!
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86. Gamma-band waves give off substantial energy.
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87. The dance of insight process
Permission
Placement
Questioning
Clarifying
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88. Permission
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89. Placement
where now - what next
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90. QUESTIONING
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91. Why question better than Advice
Different brain different map
Intelligent and independent thinker
Unclear dilemma
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92. ! Questioning traps
Rushing
Thinking harder
Question shooting
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93. Questioning pitfalls
Ask about problem
Ask for too detail
Force into action
Tell how to think
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94. HOW TO ASK?
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95. Ask
thinking
questions
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96. Thinking question help people to...
notice their own thinking,
think differently,
think more clearly,
at a higher level.
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97. Thinking question
help people make new connection
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98. How long have you been thinking about this?
How often do you think about this?
How important is this issue to you?
How clear about this issue?
Can you see any gaps in your thinking?
What are you thinking about your thinking?
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99. Clarifying
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100. The dance of insight
Permission
Placement
Questioning
Clarifying
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101. 5. CREATE
new
thinking
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102. Now Future
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103. CR = Current Reality
How long have you been thinking about this?
(days, weeks, months, or years)
How often do you think about this?
(how many times each hour, day or week)
How important is this issue to you, on scale of 1-10?
Is this is your top 3, 5, or 10 priorities right now?
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104. Numbers count
2 Wee
ks
/day
3
Top 3
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105. Permission to stretch
“Are you okay if I stretch you a little here?”
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106. EA = Explore Alternatives
Ask permission
Offer your idea
Aware of brain differences
Gently posing
Don’t attach to it
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107. 6. Follow up
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108. 6 steps for coaching
1. Think about thinking
2. Listen for potential
3. Speak with intent
4. Dance toward insight
5. CREATE new thinking
6. Follow up
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109. 3 Parts
Brain 6 Steps Applications
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110. Unleash
by question
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111. Monday, July 9, 12