The document discusses the relationship between quality and global competitiveness. It outlines steps to measure the cost of poor quality, including identifying quality-related activities, estimating their costs, collecting data, and taking corrective actions. It also discusses how human resources relate to competitiveness and the characteristics of world-class organizations. Management by accounting, which focuses on short-term financials rather than long-term quality improvements, is presented as the antithesis of total quality management.

1. Quality and Global Competitiveness
@WisnuDewobroto
MajorTopics
✤Relationship between quality
and competitiveness
✤Cost of Poor Quality
✤Human Resources and
Competitiveness
✤Characteristics of World Class
Organizations
✤Management by Accounting
✤Quality Management
Practices in Asian Countries

2. QUALITY and COMPETITIVENESS

3. Steps Measure the Cost of Quality
✤ Identify all activities that exist only or primarily
because of poor quality
✤ Decide how to estimate the costs of these activities
✤ Collect data on these activities and make the cost
estimates
✤ Analyze the results and take necessary corrective
actions in the proper order of priority

4. Human Resources and Competitiveness
LETS DISCUSS

5. Characteristics of world class
organization
Management by Accounting :
antithesis of total quality
✤ Management by accounting leads to decision making by analysis of
financial spreadsheets rather than by consideration of the factors that
lead to organizational excellence and world class quality
✤ Management by accounting encourages short term cost cutting
instead of long term improvements to quality value and
competitiveness
✤ Management by accounting leads to narrowly focused leadership of
companies based solely on short term financial considerations
rather than broader thinking that encompasses all factors that
contribute to organizational excellence and make a company
competitive