customer service inhibiting competitiveness copq iso 14000 iso 9000 key global trends management by accounting compensation systems electronic commerce customization production and supply chain competitive analysis world class manufacturing world class organizations education family business and government competitiveness cost of poor quality quality and competitiveness traditional view of quality defining quality customer satisfaction employee fulillment quality principles organizational practices quality and strategy implications of quality total quality management total quality perspective hindrances to tqm views of quality value of quality quality gurus cost of quality quality strategy customer
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